We founded Desk.com in 2009 — we called it Assistly back then — and released our first version of the Desk.com product in September 2010. We had already attracted some of the leading customer-oriented brands — including Yelp, DirecTV, Bonobos, and Grooveshark — and after releasing the product we quickly grew to thousands of customers. In September 2011, we became part of the Salesforce.com family of companies.
Our entire team at Desk.com is passionate about building tools that help small businesses deliver amazing customer service. Desk.com's products emphasize social networking, flexible pricing, powerful agent tools, and web-based self-service.
- 2009
- October Desk.com founded as Assistly
- 2010
- March Series A funding secured. First two employees hired: VP of Customer Wow and Customer Support Manager.
- July Beta testers start using product.
- September Product comes out of Beta
- December Series B funding allows us to grow team. Salesforce.com becomes an investor.
- 2011
- July First Agent Free for all customers.
- September Salesforce.com acquires Assistly
- 2012
- February Product rebuilt. Launched as Desk.com
- August Desk.com Labs launched
Alex Bard
Founder, CEO Desk.com VP & GM Salesforce.com
Alex is a passionate entrepreneur who has been part of the founding team of 4 internet start ups including eShare Technologies, eAssist Global Solutions, Goowy Media and Desk.com.
Most recently Alex was the CEO of Assistly which was acquired by Salesforce.com in September of 2011. Currently Alex is the VP & GM of Desk.com as a Salesforce company. Alex is also an advisor / investor in several companies including Kabam, Social Leverage, StayClassy, Space Monkey, LaunchRock, Get Around, Stitch Labs, Venture51, MyCase, and 310 Labs. Alex has lived all over the world including NY, Toronto, London, LA, and currently lives with his amazing family in San Francisco.
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Gary Benitt
Founder, COO
Gary Benitt is a seasoned tech entrepreneur with 16 years of diverse management experience, mostly within the customer service industry. Gary has managed various technology teams including development, quality assurance and client implementations. More importantly, Gary has broad knowledge across all facets of growing a business from startup mode into a mature organization.
Previously Gary was with AOL, after his prior startup (Goowy Media) was acquired in early 2008. At Goowy, Gary was one of the co-founders and served as the COO/CFO. Gary has now returned to his customer service roots and has teamed up with his long time friends to co-found Desk.com. Gary is the COO/CFO of Desk.com - responsible for, among other things, "everything else".
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Brad Birnbaum
Founder, CTO
Brad currently serves as Chief Technology Officer for Desk.com continuing his 15+ year tenure focusing on improving customer service. Prior to Desk.com's founding Brad was at AOL responsible for development for AIM Chat and AIM Connect.
Previously, Brad was CTO for Talisma Corporation, Vice President, Product Strategy at eAssist Global Solutions. Prior to eAssist Brad was Vice President of Product Development for the CIM group at Divine, Inc. Brad also served as CTO and EVP of Product Development at eShare Communications and its successor Melita Corporation. Brad served as a Justice Louis Brandeis Scholar at Brandeis University and a Simon's fellow at the State University of New York at Stony Brook, where he conducted advanced organo-metallic research in chemistry. Brad is a NY native living on Long Island with his wife and 2 daughters.
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Jeremy Suriel
Founder, Chief Architect
Jeremy is the Chief Architect for Desk.com He brings more than 13 years of experience in Software Design and Architecture specializing in Enterprise-scale Web Applications.
Jeremy has co-founded and been a part of the core team of developers around numerous Customer Service, CRM, and enterprise application projects including eShare NetAgent (1996) and eAssist Global Solutions SaaS Customer Interaction Management & CRM platform (1999). Prior to Desk.com, Jeremy was the CTO / Chief Architect of Goowy Media where he brought his expertise to the consumer space, leading the development of the Goowy Widget Analytics Platform (2004) which was later acquired by AOL in 2008. In addition to his technology expertise, Jeremy also brings significant domain knowledge in the area of customer service and web analytics to the Desk.com team.
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Chris Abad
VP, Product
Chris is a designer, developer, and entrepreneur. He brings a unique perspective with experience in consumer-facing applications, social networks, and online gaming. His passion for best-of-class user experiences and his customer-centric approach help drive the teams responsible for creating our amazing products.
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Jeremy Kmet
VP, Sales
Jeremy has more than 15 years experience with successful sales teams, and currently oversees all customer acquisition and business development efforts for Desk.com. After working with early cloud platform and mobile startups he joined Salesforce.com in 2004, where he was Regional Vice President in the Commercial Sales organization. Jeremy and his wife have traveled around the World, but feel most at home in San Francisco with their son.
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Dan Stern
VP, Customer WOW
Dan has almost a dozen years experience in customer service and customer service operations. At Desk.com he runs Customer WOW, which is Desk.com’s customer support and professional services teams. Prior to Desk.com, Dan has held a variety of VP positions at both startups and established companies. In his spare time, he bicycles competitively.
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