All About

We founded in 2009 — we called it Assistly back then — and released our first version of the product in September 2010. We had already attracted some of the leading customer-oriented brands — including Yelp, SnapChat, Fitbit, Bonobos, and Disqus — and after releasing the product we quickly grew to thousands of customers. In September 2011, we became part of the family of companies.

Our entire team at is passionate about building tools that help small businesses deliver amazing customer service.'s products emphasize social networking, flexible pricing, powerful agent tools, and web-based self-service.

Leyla Seka

VP and GM

Leyla is the General Manager and Senior Vice President of In her more than six years at, Leyla has held a variety of leadership positions across product management, product marketing and business operations helping to build a scalable infrastructure to support the company’s business.

In her previous role, Leyla was responsible for building and growing the Salesforce AppExchange and its robust and innovative partner ecosystem of startups and ISVs building and selling the next-generation of enterprise apps. Prior to, Leyla worked in product management and marketing organizations at Primavera Systems, Evolve Software, Vivant and Eutron SPA. Leyla also spent 2 years as a Peace Corps officer in Mali West Africa.

Gary Benitt

Founder, COO

Gary Benitt is a seasoned tech entrepreneur with 16 years of diverse management experience, mostly within the customer service industry. Gary has managed various technology teams including development, quality assurance and client implementations. More importantly, Gary has broad knowledge across all facets of growing a business from startup mode into a mature organization.

Previously Gary was with AOL, after his prior startup (Goowy Media) was acquired in early 2008. At Goowy, Gary was one of the co-founders and served as the COO/CFO. Gary has now returned to his customer service roots and has teamed up with his long time friends to co-found Gary is the COO/CFO of - responsible for, among other things, "everything else".

Brad Birnbaum

Founder, CTO

Brad currently serves as Chief Technology Officer for continuing his 15+ year tenure focusing on improving customer service. Prior to's founding Brad was at AOL responsible for development for AIM Chat and AIM Connect.

Previously, Brad was CTO for Talisma Corporation, Vice President, Product Strategy at eAssist Global Solutions. Prior to eAssist Brad was Vice President of Product Development for the CIM group at Divine, Inc. Brad also served as CTO and EVP of Product Development at eShare Communications and its successor Melita Corporation. Brad served as a Justice Louis Brandeis Scholar at Brandeis University and a Simon's fellow at the State University of New York at Stony Brook, where he conducted advanced organo-metallic research in chemistry. Brad is a NY native living on Long Island with his wife and 2 daughters.

Jeremy Suriel

Founder, Chief Architect

Jeremy is the Chief Architect for He brings more than 13 years of experience in Software Design and Architecture specializing in Enterprise-scale Web Applications.

Jeremy has co-founded and been a part of the core team of developers around numerous Customer Service, CRM, and enterprise application projects including eShare NetAgent (1996) and eAssist Global Solutions SaaS Customer Interaction Management & CRM platform (1999). Prior to, Jeremy was the CTO / Chief Architect of Goowy Media where he brought his expertise to the consumer space, leading the development of the Goowy Widget Analytics Platform (2004) which was later acquired by AOL in 2008. In addition to his technology expertise, Jeremy also brings significant domain knowledge in the area of customer service and web analytics to the team.

Senior Leadership

Jeremy Kmet

VP, Sales

Jeremy has more than 15 years experience with successful sales teams, and currently oversees all customer acquisition and business development efforts for After working with early cloud platform and mobile startups he joined in 2004, where he was Regional Vice President in the Commercial Sales organization. Jeremy and his wife have traveled around the World, but feel most at home in San Francisco with their son.

The Team

Meet the brains and smiles behind These guys and girls obsess day and night trying to find better ways of helping you help your customers. Look at all those pretty faces.

Nadeem Asrar
Bryan Brunetti
Brooke Lane
Matt Chabrier
Andrew Collins
Charles Denninger
Oren Dobzinski
Andrew Dorr
Joslyn Esser
Tracy Foster
Andrew Frauen
Sukhjit Ghag
Joe Giglio
Dylan Hafertepen
Karthik Hariharan
Eric Hartill
Kevin Jacovelli
Mike Jandreau
Ty Kauffman
Bob Koertge
Jaime Lapena
Art Lussos
Rob Michaels
Kate Mirkin
Ben Myles
Brad Nakanishi
Justin Powers
Ruben Rivera
David Taylor
Kellie Umpirowicz
Matt Walker
Kristin Wright
Betty Yip
Kevin Ives
Damien Quintal
Frazer Horn
Joey Lomanto
Ricky Ruhlen
Zach Lowe
Paul Gabriel
Seth Mazow
Chaitanya Malla
Mike Price
Scott Kozinchik
Bill Schwidder
Jamaal Saunders
Kevin Evans
Kevin Baldacci
Thomas Stachl
Mike Stickel
Pam Yoon
Jimmy Baker
Derrick Schippert
Yijing Zhang
Iain-Peter Camacho
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