Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Desk.com Business Insights chart

Nothing says “I love you” like new features

At Desk.com we love our customers. One of the ways we show it is by continually adding new features and functionality that makes it easier to provide awesome customer support. This month, we’re beefing up our Next Gen Agent integrations capabilities, giving you much more insight into your self-service experience, and making cosmetic changes to improve the user interface for our admins.

Six ways to make customers love your small business

Six ways to make customers love your small business

No company can succeed without loyal customers, but how do you make sure customers stay sweet on your business? Encouraging customer loyalty and enthusiasm isn’t easy, especially for a small business with limited resources and budget. The good news is that you don’t need a big company budget to give your customers hearts and flowers. Just follow this tips for engaging with customers and share the love:

New resolutions for your customer service interactions

3 ways to refresh customer service interactions in 2016

Evolving your business to meet the ever-changing wants and habits of your customers is critical to long-term success. Although it may be difficult to identify improvement areas and roll out new routines, these updates allow your business to grow with your customers. And who among us couldn’t use an update every now and then? Here are 3 ways to hit “refresh” on your customer service interactions in 2016.

How 1-800-Radiators & A/C uses Desk.com

Cool under pressure: How 1-800-Radiator & A/C uses Desk.com

Fast-growing businesses need to stay cool under pressure. So when 1-800 Radiator & A/C, the largest independent automotive parts distributor in the U.S., saw an opportunity to streamline customer service, the team took action. We talked to Mark Nason, Vice President of Operations, about how the automotive company uses Desk.com to crank out great customer service.

 Desk.com is featured in the Wall Street Journal as one of the “Best Apps to Run a Startup From Your Phone”

Desk.com featured as one of best apps for running a startup from your phone

It’s no secret that we want to make it easy for startups to grow their business with awesome customer service. Most entrepreneurs are constantly on the go, so having a mobile offering and using mobile apps regularly, is key to your strategy. Desk.com is featured in the Wall Street Journal as one of the “Best Apps to Run a Startup From Your Phone”, and we couldn’t be more excited.

Get our latest e-book

Follow us on Twitter

Connect on Facebook

Watch us on YouTube

Get the latest