As a new member of the Salesforce.com family, we’ve admired what the parent organization is doing to build community and give back with the Salesforce 1/1/1 model. Yesterday, the Sales and Customer Wow teams at Desk.com spent the day working alongside facilitators from Playworks SF to make the playground at a school in San Francisco a little brighter. Continue reading
On March 15th, salesforce.com will be rocking San Francisco with its biggest event of 2012 so far: Cloudforce: The Social Enterprise Global Tour with Cloudstock 2012 Developers Conference! It’s a day packed with all-new sessions and breakthrough technologies—plus Cloudstock, the … Continue reading
I have to say that Desk.com customer, Ethical Community, has a special place in my heart. Ethical Community is an online marketplace that connects very small producers around the world with buyers who want to purchase eco-friendly products—organic and natural clothing, jewelry, foods, health & beauty products, and more. For buyers on the site, the story of what they are purchasing can be as important (or even more important) than the product. These personal shopping experiences are powerful and satisfying in a world where e-commerce is often cold and impersonal. Since I recently worked for a similar marketplace for artisans (1000 Markets) I can say that there are few jobs more satisfying or inspiring than working on behalf of motivated entrepreneurs with a strong sense of community. Continue reading
Tonight’s release includes a few changes you’ve asked for since we launched Desk.com and several bug fixes. We hope you’ll continue to let us know how we can improve and help you be even more productive. Improved case spacing for … Continue reading
More and more companies are asking the question: how do we provide excellent support? We can tell you, it’s not easy. But the payoff can be enormous- the better you understand your customers, the easier it is to build something to delight them. Many of our ideas (for everything from new features to slight tweaks) came from talking with you. And by being responsive to customer requests, you start building a relationship so in turn customers will be responsive to your requests for feedback. Continue reading
Social news sites allow users to share and submit post articles and stories, moderated by administrators or the community, most often featuring user-participation such as voting. Their coverage can be broad and varied like Reddit or inhabit a niche/particular beat like Slashdot or Hacker News. Continue reading
Tonight, we have finalized the Desk.com launch by changing the Assistly.com web addresses to Desk.com. There are no immediate changes, and your Assistly.com addresses will redirect for at least 6 months. For details of the changes, please see the “What’s … Continue reading
When we rolled out the new Desk.com platform on January 31st, we did not change the web addresses for our customer systems as we wanted minimize the impact on your operations. This weekend, we will be finalizing the Desk.com roll-out … Continue reading
In his “A List Apart” article Building Twitter Bootstrap, Mark explains that the core philosophy that guided their efforts was “Help awesome people do awesome stuff.” Empowering awesome people is a great thing, and we have a lot of awesome people. But for those awesome people whose job it is to build and maintain Desk.com, the path is sometimes winding. Inspired by what @mdo and @fat have achieved, we have a similar initiative to straighten that path out. We’re calling it Core UI, and it’s going to be a major improvement in the way we build our product. Continue reading
On the morning of January 3rd 2012, Volkswagen updated its Facebook page.
The firm asked users to to list their New Year’s resolutions, and make suggestions about what people would like to see the company achieve in 2012.
But that’s when things went downhill…
One by one, angry comments started trickling in.
They had nothing to do with the company’s question or social media activitiy.
They were upset about something else entirely.
So Volkswagen tried taking down comments and deleting angry posts.
But then it spun out of control. Continue reading
About Using Desk.com No Excuses
Customer Engagement Winner Announced for Desk.com Contest!
Customer Experience Winner Announced for Desk.com Contest!
Customer Service Customer Service Goes Beyond the Online Help Desk
Desk.com Customer Stories Ethical Community, an Eco-Friendly Marketplace, Focuses on Customer Service and Community 
Our Infographics Here They Come! The Millennials! An Assistly Infographic
Product Updates Showing more records on small screens, and few other updates
Social Media 3 Secrets for How To Be Awesome on Social News
