Experts Corner

Cultivate Loyal Customers: The Value of Defection Management

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John Tschohl, called the “guru of customer service,” by USA Today, Time and Entrepreneur magazines, is a best-selling author, service strategist and president of Service Quality Institute. John is a regular contributor to the Desk.com Blog Expert Corner series.  Businesses commonly lose 15-20% of their customers each year, but when you cut this in half, the average… Read more »



Customer Stories

Customer Support As Your Competitive Advantage: DealerFire’s Customer Story

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If you haven’t heard of DealerFire yet, it may be because you’re not in the automotive industry. In the world of car dealerships though, DealerFire’s reputation for creating killer custom car-dealer websites and innovative automotive marketing campaigns is second only to its reputation for the great care it gives customers. From the start in 1999,… Read more »


Customer Experience, Customer Service

What is Customer Service?

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Leaders, how is customer service defined in your organization? In Wikipedia, you will find customer service defined as the provision of service before, during, and after a purchase. Customer service defined this way (as an operation) inspires few to the heights of service greatness. It does lead to structured processes, procedures, scripts, and metrics that leaders often mistake for customer… Read more »


Product Updates

Cool New Features for Easier Reporting!

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We know how important your data is to you – the better your data, the better decisions you can make about your business. Providing our customers with better reporting that helps you identify opportunities for improvement for your product or service is a top priority for the team here at Desk.com. So, we want to… Read more »






Product Updates

Introducing the Desk.com API V2!

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We’re excited to announce our new Desk.com API v2! With over 1,500 developers using our API, we’ve incorporated your feedback and updated our interface to make it more in-line with the most commonly asked-for requirements. Now, you can: Create notes on a case Create, update, and list companies Create reports Access meta data for custom… Read more »