Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Lessons learned from “Project: Day in the Life”

Picture this. You’re a small business or startup that has planned and planned and planned and finally you have an amazing customer service or sales process. You can’t wait to implement this new process and start getting customer feedback like, “Your support representative was so quick!,” or “Your sales representative was extremely informative!” and especially,… Read more »

Startups: Think Big. Think Dreamforce.

At Desk.com, we’re all about helping startups and small businesses fuel their growth with fast, awesome customer service. This year at Dreamforce, we’re thrilled to be part of a brand new experience designed specifically for startups. The Startup Summit is all about entrepreneurship, energy and inspiration. You’ll learn directly from 50+ startup experts, network and share… Read more »

Three Secrets to Customer Service Success for SMBs

Successful SMBs (Small and Medium-sized Businesses) can clearly answer this fundamental question very early on: What do we care about most? And, while many SMBs are focused on acquiring new customers, keeping new customers is actually more important. In fact, SocialMediaToday references several studies that state acquiring a new customer is 5-10x more expensive, so… Read more »

Three ways GoSquared moves ahead with total company support

To succeed in today’s hyper-competitive environment, startups need to make sure that everyone in their company is committed to customer success. By having every employee from the receptionist to the CEO help with customer support even small companies can offer awesome experiences and drive business success. Just ask GoSquared. The fast-growing company makes an easy-to-use… Read more »

4 reasons you should offer a 401(k) as a startup

There comes a time in the life of a startup when its founder broods on the question, “Should I offer a 401(k)?” Usually, this question is prompted by an employee’s question, and it can befuddle many founders. The answer in most cases is, “Yes.” It’s likely that both your employees want to salt away some… Read more »

5 Steps to Winning Back Your Former Customers

For small, fast-growing businesses, keeping your customers happy is just as important as winning their business in the first place. But it’s not always that easy to turn customers into fans for life when you’re starting out. Especially when you have to complete with larger companies with unlimited resources and staff dedicated to help them accomplish this much… Read more »

Get our latest e-book

Follow us on Twitter

Connect on Facebook

Watch us on YouTube

Get the latest

14 days free. No credit card required.

Try Desk.com for free