Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership, Using Desk.com

Help! I just became the Desk.com admin…

By |

This is the next in the Desk.com SE series intended to help those who have just inherited the responsibility of owning their Desk.com implementation. Here are four points of advice to help you in managing your instance. 1. Take control of what is YOURS If there is one trait in common with some Desk.com implementations… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

6 advanced small business tips to improve customer service

By |

Running a successful small business can be a struggle. Big-name companies have the luxury of being able to offer greater selection, better locations, and lower prices across all industries. Why, then, do customers keep coming back to small businesses? In many cases, it boils down to service. Small businesses are known for treating customers as… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

The law of the mirror

By |

Modern technology has greatly increased the scale at which companies can provide customer service. At SignUpGenius, for example, we provide customer support for up to seven million unique users per month with under half-a-dozen customer support representatives. While web-based tools like those at Desk.com are invaluable for making this possible, the key to using electronic… Read more »




Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

4 steps for creating brand evangelists with customer service

By |

Many people think customer service is just about answering questions — how a product works, when the next version will come out, why a delivery is late. But for small and medium businesses, it is so much more. It’s one of the most powerful and cost-effective ways for you to drive loyalty and repeat business,… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Connecting on a human level through online customer support

By |

Chances are, you’ve experienced the crushing frustration of going in automated phone tree circles, trying to the find the magic combination of buttons to press to speak with a customer service representative. Or perhaps you’ve struggled with faulty apps that disconnect while you try to live chat with a representative. It’s exactly this type of inconvenience… Read more »


Best Practices, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: Hailo drives ahead with in-app support

By |

“Support customers where they are,” has been a mantra of customer service ever since the social revolution. But what if where they are isn’t Facebook, or Twitter, or their email inbox? What if they are in your app? As more and more businesses shift their focus from desktops to mobile apps, it’s harder for customers… Read more »


Best Practices, Customer Experience, Customer Service, Thought Leadership

6 low-cost technology trends to improve SMB customer service

By |

Decades ago, long before faxes and emails, customer service was mostly dependent upon telephone contact, aside from actual face-to-face interaction with your customers. With all of our new technology, it’s more important than ever to interact with your customers online since that is where the vast majority of them are doing their business. If you… Read more »


Company Culture, Events

My first time at Dreamforce

By |

From World Series wins to major tech events, I thought living in San Francisco for the past three years would have prepped me well for Dreamforce, but boy, was I wrong.  As a first time attendee, I didn’t really know what to expect and everyone around me was a Dreamforce veteran, which truthfully intimidated me…. Read more »

Get Started Free Request a Demo

Try Desk free. No Credit Card required.