Well, unfortunately another year of SXSW has come and gone. But we loved meeting you all and sharing more about how Desk.com can help grow your business. Since this was our first year at the event we had lots to learn and we feel like we have a better handle on how small businesses can… Read more »
Ten years ago, social media was reserved for college students tucked away in their dorm rooms. Today though, nearly 80% of internet users are consistently active on social media networks. Not only is social media a powerful tool to connect with friends and family, it can also transform your small business into a medium one… Read more »
When fully maximized as a tool for business growth and development, social media can be an incredibly powerful customer service tool. It gives you a direct connection to your customers and target market that just isn’t possible in any other way. Is your business utilizing social media in the best ways possible? 4 tips for… Read more »
From washing dishes after school to waiting tables on the weekends, I basically grew up in my family’s Italian restaurant. And although I’m no longer tossing pizza dough in the evenings, many of the things I learned there have stuck with me: how to cook, how to carry four plates on one arm (which is… Read more »
Here at Desk.com, part of our WOW team are customer solutions consultants who have the unique opportunity to work with Desk.com customers early on in the set-up and configuration process. Over numerous engagements, they have learned a ton from our customers around getting their customer support up and running. We asked our WOW team solutions… Read more »
As the engineering team lead at Desk.com, one of the biggest challenges that is also one of the most important jobs is attracting and retaining the best people for our team. Search for “Hiring Best Practices” and you will get hundreds of hits. A lot of blogs and articles list the same set of guidelines…. Read more »
Entrepreneurs don’t become successful by accident — it takes extreme dedication and hard work. Understanding what traits highly successful entrepreneurs possess will help you identify what is required to achieve your goals. Here are eight traits that will help you become a successful entrepreneur. 1) They understand what is happening in their business at all times…. Read more »
Overcoming an industry reputation is a tall order for any business. 212 Staffing wants to challenge the idea that the good customer service in the recruiting industry is an oxymoron. We spoke with Richard Eib, Founder and Managing Consultant, US, about simplifying the recruiting process and using technology to ensure that no one falls through… Read more »
While many new startups and small companies just want the opportunity to get potential customers through their doors or onto their new website, this isn’t the end game. Once you have them engaged, you have to close the sale. You must be able to influence their purchase decisions and turn them from a browser into… Read more »
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