Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Mo’ people, mo’ problems: 3 ways being smaller than your competitors is a customer service advantage

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Have you ever heard a company say they don’t care about their customers, or that customer service is not an important part of what they do? Of course not! Great customer service is a requirement just to be in business today. So if you’re an SMB that is trying to compete against much larger players,… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership, Using Desk.com

How to provide customer-centric phone support over the holidays

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The holidays are upon us. If your business is being impacted by the seasonal rush you might be amping up your staff with your go-to holiday speech, “Let’s do the best we can to just get through this!” While there is some truth to this statement – your team should bring their A-game during the… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

3 ways ParkWhiz uses Desk.com to never stall on customer requests

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We’ve all been there. It’s 10 minutes until game time, curtains raise, or the dinner reservation for the restaurant you’ve been waiting to try all year — and you’re still circling the block looking for parking. Imagine all the time and frustration you would save if you could just pull up to a parking lot,… Read more »


Best Practices, Customer Experience, Customer Service, Thought Leadership

Surviving the holiday service rush in five easy steps

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The holidays can be a stressful time for your customers: they’ve got gifts to buy, lights to string up, and people to fight off before they grab the last half-price flat screen TV. If you work in customer service, you’re well-versed in the frantic frenzy during the holidays. And, with business booming during the winter… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Ebooks & Case Studies, Thought Leadership

What every small business CEO needs to know about customer service

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As a small business CEO, you know that starting a company can be a risky business. Customer service might feel like just another distraction when you’re trying to ship a product and make payroll, but today’s most successful startups know that offering awesome customer service can help you develop both better products and stronger relationships… Read more »



Customer Engagement, Customer Experience, Customer Service, Integration, Product Updates

Partner spotlight: Bring telephony into Desk.com with 4 leading CTI providers

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Last month, we launched the Desk.com App Hub to give small businesses a one-stop shop where they can access integrations from more than 50 Desk.com partners and extend their customer service experience. A key benefit of the new App Hub is the ability for Desk.com customers to integrate telephony solutions into their service experience Now… Read more »



Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership, Using Desk.com

First timer’s guide to creating a kick-ass knowledge base

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So, you’re using Desk for email, but you keep getting some of the same questions over and over again. You’ve setup some Macros for canned responses, but how do you educate your customers and deflect these questions?  Create a customer-facing knowledge base! But that brings up another question: where do you start?  Desk makes it… Read more »


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