Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Events, Thought Leadership

5 insider tips for small & medium businesses at Dreamforce

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Just because you’re considered a small or medium business doesn’t mean you can’t disrupt the industry and compete with the big brands. That’s why going to Dreamforce—and, more importantly, getting the most out of Dreamforce—is crucial for small and medium businesses. Here are 5 tips to help you do that: 1. Have a game plan, but… Read more »



Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: 4 ways Space Ape delivers a customer experience that’s always fun and games

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  When you’re a small company in a competitive marketplace, you can’t monkey around when it comes to taking care of customers. Space Ape, which makes social games for mobile and tablet devices, has just ten agents helping 300,000 daily users. How do they deliver an experience that’s always fun and games? Here’s how: Offer… Read more »


Events, Using Desk.com

Dreamforce is only 25 days away…

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We’re counting down to the biggest cloud conference of the year. If you’ve never attended Dreamforce and haven’t signed up yet, think again! Dreamforce isn’t just for big companies; it’s for anyone who dreams big and wants to take their business to the next level. So what’s the deal for small businesses and startups at Dreamforce?… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Our new e-book “The Startup’s Guide to Customer Service” is here

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Do you ever wonder why some startups are wildly successful but other, equally promising ones, fail spectacularly? A great concept, capital, passionate employees, and a private chef can only get you so far. Sometimes the difference between killing it and dying on the vine comes down to something really simple. Like fast, helpful customer service…. Read more »


Customer Engagement, Customer Experience, Customer Service, Thought Leadership

This Is How Customer Service Should Be

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Recently, I met up with a friend for drinks, and she asked me to recommend some new apps. (With friends like these, who wants to spend all day combing through Apple Store reviews?) “You always have good apps,” she said. “What’s your favorite these days?” Before I reveal it, let’s take a step back. Here… Read more »


Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Empowering Your Customers with Solid Knowledge Base Articles

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Companies that offer online-based products and services must strongly consider incorporating a knowledge base as a support offering. A well-done collection of articles can save your company an immense amount of time, since your customers will be empowered to seek out answers to their own questions. Knowledge bases play a substantial role in building customer… Read more »


Company Updates, Customer Engagement, Customer Experience, Customer Service, Product Updates, Using Desk.com

Get out of the weeds the customer insights you need with SumAll Integration for Desk.com

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Too much of a good thing can be a bad thing. Even a kid in the candy shop gets a rude awakening when a stomachache sets in. In today’s business world, we’ve seen this principle time and time again when it comes to big data. With the explosion of information that today’s companies collect on… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: Four ways 99designs connects customers with the help they need

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With the explosive growth of mobile apps and social networks, today’s companies are increasingly focused on new ways to connect with customers. For 99designs, the world’s largest online marketplace for graphic design, that’s nothing new. They pioneered the design contest, where graphic designers compete in response to a customer’s brief and the winner receives a… Read more »


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