Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Connecting on a human level through online customer support

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Chances are, you’ve experienced the crushing frustration of going in automated phone tree circles, trying to the find the magic combination of buttons to press to speak with a customer service representative. Or perhaps you’ve struggled with faulty apps that disconnect while you try to live chat with a representative. It’s exactly this type of inconvenience… Read more »


Best Practices, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: Hailo drives ahead with in-app support

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“Support customers where they are,” has been a mantra of customer service ever since the social revolution. But what if where they are isn’t Facebook, or Twitter, or their email inbox? What if they are in your app? As more and more businesses shift their focus from desktops to mobile apps, it’s harder for customers… Read more »


Best Practices, Customer Experience, Customer Service, Thought Leadership

6 low-cost technology trends to improve SMB customer service

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Decades ago, long before faxes and emails, customer service was mostly dependent upon telephone contact, aside from actual face-to-face interaction with your customers. With all of our new technology, it’s more important than ever to interact with your customers online since that is where the vast majority of them are doing their business. If you… Read more »


Company Culture, Events

My first time at Dreamforce

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From World Series wins to major tech events, I thought living in San Francisco for the past three years would have prepped me well for Dreamforce, but boy, was I wrong.  As a first time attendee, I didn’t really know what to expect and everyone around me was a Dreamforce veteran, which truthfully intimidated me…. Read more »



Customer Service, Customer Stories, Events, Using Desk.com

Small business is big business at Dreamforce

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Think Dreamforce is just for big companies? Wrong! Dreamforce is for anyone that dreams big. Yesterday, at the Small & Medium Business Keynote, Salesforce showcased tools that will help small businesses scale easily as you grow, outsmart your competition, and engage customers — so you can grow faster than ever. With 89% of consumers reporting… Read more »


Customer Engagement, Customer Experience, Customer Service, Customer Stories, Events

Come see Salesforce Service Cloud1 reimagined!

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It’s ironic. You work so hard to bring your business idea to life and put the infrastructure in place to help it grow….but if it grows too fast your systems can’t keep up and you’re dead in the water. That’s something that Desk.com customers never need to worry about. If your need for customization and… Read more »




Customer Engagement, Events

5 tips for startups at Dreamforce

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You spent the dough on a Dreamforce sponsorship, a huge decision for any fast growing startup. Aligning your company with salesforce.com’s ecosystem can deliver a huge return on investment, but it takes work. Here are five tips from a ten year Dreamforce veteran to maximize the ROI of your trip and keep your VC partners… Read more »

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