Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Blog Entries

Successfully tackling customer service in the digital age

Regardless of your industry or how much experience you have, customer service will always be challenging – not impossible, but challenging. This is because you can’t possibly please everyone. In the digital age, customer service is exponentially more challenging than it’s ever been. However, by learning to utilize technology – instead of letting it lead… Read more »

5 tips that could help advance your customer service career

Today, customer service can determine how customers see your brand. So, it’s important to have an awesome support team that will help you create an everlastingly good impression to current customers and potential ones. Here are 5 tips that can help your support agents in a fast growing company so that they grow and excel…. Read more »

5 tips for small businesses to improve their SEO

Worried that creating effective SEO for your small business is tough and time consuming?  It doesn’t have to be. Here are five ways to improve your visibility with the search engines and compete more effectively with the big guys. 1. Keyword Research and Selection Make sure you are choosing keywords relevant to your business and… Read more »

5 ways to develop your brand through customer service

Most technology today is ultimately non-differentiable, making it really difficult to compete on features alone. Where does that leave us? Branding. Your brand is simply how your customers talk about you. Sure, your colors, website, messaging matter, but if you fail to align your organization’s story with your actions, even the best logo in the… Read more »

Take your business global with Desk.com

Bonjour!  Hola!  Hello!  Olá!  We’re excited to announce that Desk.com is offering multi-language customer support. Now we can help you on your road to service domination. It’s easier than ever for you to help customers with online help centers in 50+ languages and regional dialects including Chinese, Dutch, French, German, Japanese, Portuguese, Swedish and more… Read more »

Why SMBs and customers love self-service

On my morning commute last week, I was waiting for the Muni when I received a confirmation email from Bonobos – I had accidentally ordered the wrong pants size for my boyfriend to be rush-delivered for his birthday. Between Muni stops, I hastily looked up the shipping policy on the Bonobos self-service site and also… Read more »

Improved intelligence via List Custom Fields

List Custom Fields are one of the most popular and valuable data intelligence features in Desk.com.  AND they’re easy to use and to set up. Customers use these fields to categorize and organize data, which allows them to gain valuable understandings of their products, business processes and customers. Today we’re announcing an improved List Custom… Read more »

6 reasons every company needs a customer service roadmap

In today’s hyper-connected world, your product is only as good as the service you back it with. It’s easy for small companies to think of customer service as just a checkbox item, but to be competitive and offer a seamless experience as you grow, you need to look ahead. Planning how to evolve your customer… Read more »

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