User error could have ruined my career. Sure, we all make mistakes, but missteps in the sales process have consequences. Not only can they mean lost revenue, but they can also eat away at your confidence—not to mention your team’s confidence in you. The Internet helps us find information and connect in milliseconds, but it… Read more »
It’s no secret that we’re always looking to give our customers the most choice when it comes to extending their Desk.com customer service environments. We haven’t figured out how to make Desk.com wash windows –yet– but if you’re looking for an integration to add telephony, chat, or even tutorials for your help center content, there’s… Read more »
Do you need more than one social account? What’s the best way to train support agents on social? How do you integrate Facebook with your other channels? What if someone asks a technical question on Twitter? How should you handle haters? Our new e-book has the answers to these questions, and more. Most companies… Read more »
Over the past few months there’s been a lot of conversation about whether women are getting a fair shake in Silicon Valley. It’s fantastic that there’s so much focus on gender equality, but most of the discussion bypasses the fact that we still need to get more women to even try to succeed in technology…. Read more »
This time last year, I took on a new role, as CMO of Desk.com. My friends thought I was crazy. I had two kids under 5 and a third on the way. And for the previous few years, I’d worked 70-plus-hour weeks. There were days back then when I ate meals from my office snack… Read more »
Starting a new home business is both exciting and challenging. However, if you want to succeed, you need to align yourself with other tools, resources, and people in order to offset your weaknesses and maximize your existing skill set. Thankfully, the internet is full of these tools and resources – you just have to know… Read more »
It’s the small business conundrum. You want to grow fast, but not so fast that your company outgrows the systems that power it. Outfittery is a Berlin-based shopping portal for men that makes personalized recommendations then sends items to customers to try on at home. The fast-growing company uses the Desk.com customer support app to… Read more »
Our customers tell us all of the time how much they love Desk.com’s intuitive workflow and UI. However, as they grow and become more successful they often come to the point where they want more freedom to define their own workflows and processes. We get it, our feelings aren’t hurt. That’s why we’re thrilled to… Read more »
True or false – auto-acknowledgments are just meant to let your customer know that you’ve received their question? Don’t answer, it’s a leading question. :) Indeed, auto-acknowledgements are an extremely handy tool that lets your customers know that you’ve received and are working on their request. If you don’t have one set up yet, see… Read more »
Is your business moving into new markets? If you want expansion to be more of an overseas holiday than a Chevy Chase movie, you need to do some advance planning. Thank goodness we know exactly what you need to consider before you take your support global. Check out our new infographic to learn ways… Read more »
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