Leaders, how is customer service defined in your organization? In Wikipedia, you will find customer service defined as the provision of service before, during, and after a purchase. Customer service defined this way (as an operation) inspires few to the heights of service greatness. It does lead to structured processes, procedures, scripts, and metrics that leaders often mistake for customer… Read more »
We know how important your data is to you – the better your data, the better decisions you can make about your business. Providing our customers with better reporting that helps you identify opportunities for improvement for your product or service is a top priority for the team here at Desk.com. So, we want to… Read more »
10 Insights to Deliver Amazing Customer Service from Desk Amazing Service is Not a Given Think back to the last time you interacted with a brand. Did you have a great experience? If you didn’t, the organization probably didn’t do an effective job translating the vision of the company – to provide amazing service –… Read more »
There was a time when online communities attracted the fringe of society. Today, Facebook, YouTube, Twitter and more make life online the norm, while increasingly, knowing a neighbor well enough that they’ll loan you a cup of sugar is, well, not as common. One of our newer members, the hot startup Nextdoor, struck a balance… Read more »
Happy employees boost the bottom line of companies by 240%. Why? Because of the simple truth — happy employees make happy customers, which results in amazing customer service. At the end of the day, it’s about how you make people feel that matters the most. And when you build an awesome company culture that puts people first,… Read more »
Ever planned an event? Whether it’s a raging happy hour, a seminar with speakers or a smaller gathering, there are a million details event planners have to manage to pull off a successful activity. The one thing they want to set-and-forget is the invitation. Enter TicketLeap, a self-service online ticketing platform for event organizers to… Read more »
We’re excited to announce our new Desk.com API v2! With over 1,500 developers using our API, we’ve incorporated your feedback and updated our interface to make it more in-line with the most commonly asked-for requirements. Now, you can: Create notes on a case Create, update, and list companies Create reports Access meta data for custom… Read more »
Question #1: Give us some background on the Bonobos Ninjas Online men’s clothing retailer Bonobos has received a lot of attention for going above and beyond the call of customer service. Nicknamed “the Bonobos Ninjas,” our customer support team has discovered a distinct link between providing superior customer service and gaining a competitive advantage for our company. We… Read more »
So you made the right first decision: investing in customer support software for your growing business and support team. Good move. You signed up for a trial. You created a username and password. So what next to get the most out of your Desk.com experience? Every customer support agent needs a couple of go-to references… Read more »
Every leader at every level has a need to think about customer service. Whether you lead a team that is talking to paying customers every day, supporting those that do, or just interacting with internal Customers, the need for customer service skills — and a customer orientation is critical. When this subject comes up with… Read more »
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