Hiring an excellent customer support agent is never an easy task. Finding candidates with the right skills, personality and motivation can be challenging in its own right, but this task can be a downright struggle for SMBs as they often have limited resources to dedicate to the recruiting and hiring process. To help with this,… Read more »
If you’re like me, you LOVE the epic fantasy drama, Game of Thrones. But I’m sure you’ve never thought- hmm, what could this violent, imaginary world teach me about customer service? Well, I did since I live and breathe customer service at work and see it all around me as a result. After this week’s… Read more »
It seems like almost everywhere we look these days we see charts, graphics, and other tools of data visualization…. election coverage, climate patterns, traffic, sports, rappers’ word counts, and Twitter posts, you name it and their data has been displayed in an image. Nowhere is this phenomenon more obvious than in business, where dashboards, real-time… Read more »
Yesterday, we were thrilled to have our very own fearless leader at Desk.com, Leyla Seka, profiled in the Wall Street Journal’s Work & Family column. As someone who has built a successful career at Salesforce – from building out the AppExchange ecosystem for 6 years to now running Desk.com – her story is an inspiration… Read more »
We’ve all been there before. It’s mid January and our New Year’s resolution to lose weight is in full effect with regular gym trips, ordering salads and passing on dessert. Then reality sets in and it’s the middle of March and the scales aren’t tipped in our favor. Sometimes, we just need a little kick… Read more »
With a customer service roadmap you can be sure that the service you back your products with will be as good as the products themselves. Planning how to evolve your customer service in advance is becoming as critical to your business as setting your product roadmap. Here are six things you need to consider as… Read more »
I find myself staring at my phone regardless of where I am (I recognize this is a horrible habit) – at dinner, in a cab, at a concert, in a meeting – I will panic if my phone is out of reach. These days, everyone is running their lives from their phones and additionally, everyone… Read more »
Do you know any Crossfitters? My sister is a Crossfitter. She is also a superuser. She loves the Crossfit brand, and wears logo apparel most days. She uses their offerings regularly and well. She attends class 3x/week, religiously, visits other “boxes” (Crossfit lingo for “gym”) whenever she travels, and has steadily improved, evidenced by her… Read more »
Page layouts The best customer service has a very personal touch. To be personal, your agents need access to specific information for each case — and Desk.com now gives you even more power to customize the information agents see on a case so they can deliver fast, awesome customer service and deliver relevant information as… Read more »
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