Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Customer Experience, Customer Service, Customer Stories

Customer Service Disruptor Spotlight: Formstack Cuts Support Costs by 60%

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Customers are demanding a lot more from their service experience today, especially when you add social and mobile into the conversation. They expect to get quick answers and they want to do it on their own, when it’s the most convenient for them. Last week, we kicked off our new Customer Service Disruptor Webinar Series… Read more »


Best Practices, Customer Engagement, Customer Service

Growing Your E-Commerce Business Without Losing the Personal Touch

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Today, we all know Amazon as the pioneer in online shopping and the mother of all e-commerce companies. Brick-and-mortar stores were transformed forever when Amazon burst onto the scene in the 1990s, and e-commerce has taken off ever since. In fact, Forrester Research projects U.S. online retail sales will reach $370 billion in 2017 up… Read more »


Company Updates, Customer Engagement, Social Media

Bringing the Heat to Social Insights: Viralheat and Desk.com

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There’s no denying that social media is now connected to nearly every aspect of our daily lives. Facebook, Twitter, Pinterest and Tumblr have become the defacto methods we use to keep up with everything that matters most to us. And customer service is no exception to the social media explosion. Today’s customer now flocks to… Read more »



Best Practices, Customer Engagement, Customer Service

Why Small Business Leaders Need to Try All Hands Support

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Josh Reeves, CEO of ZenPayroll, and every member of his company pitch in to provide customer support at least once a month. At last month’s Salesforce Essentials for Service Excellence event Josh explained, “Payroll isn’t typically something you usually think of as delightful, but our goal is to change that by providing customers with a… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Social Media

Twitter: The Path to Customer Service Domination

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There’s no doubt that Twitter is changing the landscape of customer service through social media. Did you know that over 1 million people view customer service related tweets every week? That’s a lot of people with potentially a lot of buying power. You won’t want to ignore this growing (and growing larger) audience and the… Read more »



Customer Experience, Customer Service, Customer Stories, Events

Customer Service Takes Center Stage in Boston

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Last week, we invited a few of our Boston-based customer service stars to share their expertise and wisdom with attendees at the Salesforce1 World Tour.  Like so many Desk.com customers, these fast-growing companies rely on us to provide them with the ability to instantly deliver outstanding customer support.  And, boy, did they deliver! Boloco Marketing… Read more »


Best Practices, Customer Service, Ebooks & Case Studies

5 Signs You’ve Outgrown a Shared Inbox for Customer Support

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For many early stage startups, the easiest way to manage customer support requests is via email. Usually, they set up a “support@” address that gets routed to a shared Gmail inbox, where a handful of employees monitor and respond to requests that come through the inbox. This is common as many of these companies don’t… Read more »


Customer Service

Customer Service: Nothing to Fool Around With

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Every year on April Fool’s Day, we are treated to our share of fake news, prankster emails and, most recently, countless funny GIFs swarming the internet. Here at Desk.com, we can definitely appreciate a good laugh, as evidenced by the recycling bin fortress surrounding our office manager’s desk when we walked into work this morning…. Read more »

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