Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Company Culture

Why I’m thankful (to work at Desk.com)

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Since it’s Thanksgiving tomorrow, we wanted to give thanks for our awesome team and company. We asked 4 people on the Desk.com team (a representative from marketing, sales, product management and support) to answer the question: “Why are you thankful to work at Desk.com?” Sara Varni, VP of Marketing If you aren’t having fun at… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Infographics, Thought Leadership, Using Desk.com

Preparing your small business customer service team for the holidays [Infographic]

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It’s that time again. The holidays are upon us and millions of consumers are taking to stores and online retailers to get their shopping done. If you’re able to capture the attention of these holiday shoppers, it could easily make or break your year if you’re a small business. A major way to attract these… Read more »


Best Practices, Customer Experience, Customer Service, Thought Leadership

How to keep your small retail business off the naughty list for the holidays

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Let the craziness begin. Grey Thursday. Black Friday. Cyber Monday. Small Business Saturday. They’re almost here. If you’re a small business retailer, they’re high-volume, high-stakes opportunities for your customers to label you as naughty or nice. And you only have a couple of weeks to get ready. Although holidays and new models like flash sales,… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Thought Leadership, Using Desk.com

Be like Branchfire: Drive loyalty and innovation with Desk.com’s Business Insights

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If you’re building a business, you may think developing a killer product is all you need to do. While that may lay the foundation for success, it’s certainly not the whole story. Maybe you’re thinking, “Of course, it’s not just the product, but it’s marketing and sales as well.” True. However, what you’re probably not… Read more »


Customer Engagement, Customer Experience, Customer Service, Product Updates, Using Desk.com

Introducing the Desk.com App Hub – Your one-stop shop for connected customer service that grows with your business

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At Desk.com, many of our customers are small, fast-growing companies who know that putting customer service at the center of their businesses can be a competitive differentiator against larger companies. And when you connect your customer service help desk system to other business apps, it can be a tremendous driver of growth. Unfortunately, most SMBs… Read more »



Best Practices, Customer Engagement, Customer Experience, Customer Service, Product Updates, Thought Leadership, Using Desk.com

Our Product Webinar Series: Connect to your business and make support more powerful

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I had the pleasure of hosting a webinar with our two leaders on the product team – Scott Beechuk, VP of Product & Engineering and Jon Aniano, Sr. Director of Product Management. They are the power duo who stay close to our customers so they know their needs and feedback and therefore can continue to… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Customer spotlight: Holiday tips for retail customer service teams

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It’s that time of the year again where shoppers flood malls, shopping centers, and online stores in search of the perfect gifts for family and friends. The holiday season is just around the corner and if you’re running a small business in retail, chances are you’re already ramping up your support team to prepare for… Read more »



Best Practices, Customer Experience, Customer Service, Thought Leadership

Desk.com tells a story of its data using Mixpanel’s analytics reporting

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Like many leading enterprise technology applications, Desk.com employs the powers of product innovation, engineering & design talent, customer engagement, and market intuition in order to provide users a successful customer support product experience. But to have a leading B2B app isn’t as easy as having a good idea and delivering the ideal user experience. In… Read more »

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