I’ve never realized it before, but the movie Tommy Boy has a lot to say about customer service. Tommy Boy seems to get himself in crazy predicaments that actually can serve as warnings for us to heed. So rather than bore you with traditional literature to educate you on customer service tips, take a look at the hidden gems (and life lessons!) in this classic movie.
Know your audience. You have to know your audience to communicate to them effectively. This may not always be in the way that YOU think it should be, but more so in the way the CUSTOMER thinks it should be. Deliver your message clearly and succinctly.
Be yourself. Don’t try to be someone else or use their words. What works for another customer service agent may not work for you. Oh yeah, don’t have a meltdown.
Show some humility. Be someone that your customer can relate to. They may show you empathy and actually understand that you’re only trying to help them.
Work together. Using teamwork to solve the customer’s problem is very important. After all, if you’re not part of the customer’s solution, you’re part of his problem.
Listen to your customer. “You’ve got two ears and one mouth. They should be used in this ratio.”
Deliver on your promise. Nothing is more important than delivering what you promised to your customer.
Following these tips should help you with your customer service engagement. Remember, in today’s world of social media, bad customer service will be more memorable to your customer than any Tommy Boy clip.
Also, it doesn’t hurt to have the right tools to amplify your efforts. Take a look at a social help desk software. It could make a big difference!
What are some of your favorite customer service scenes from TV/movies?