A NOTE FROM DESK.COM
From: Rand Lutomski, Business Development Manager at Desk.com
When I started at Desk.com there were 5 guys in an office in San Francisco as close to under the highway you can get. Some reminisce that the office resembled a bowling alley full of IKEA furniture. This set-up probably sounds familiar to many of you. From the comfort of my remote desk in Seattle we enjoyed rolling out a product that had tremendous success coming out of beta. We began our work building our sales and marketing teams from scratch with high hopes and an amazing product.
To nobody’s surprise we were an instant hit. We were exceeding every goal we had month over month and the feedback we received was spectacular every day. When customers needed new things we got them out the door quickly and enjoyed every minute of it.
Looking back we have come a long way. For one, we aren’t under a highway anymore. We have a swank spot right on the Embarcadero waterfront. Some seats even have a view.
As we look back, it is important to recognize who supported us back when we started out. The startup community and various early adopters were the folks who gave us our initial momentum. Now that we have come so far, we want to give back to the community that was so eager to welcome us to the new market of social, mobile and affordable customer service.
We have taken the time to put together a program that provides incentives to start-ups to adopt Desk.com and begin treating their customers like gold from Day One. All startups backed by our expansive and growing list of accelerators are welcome to take advantage of these programs. We know how much a good deal can mean when you are just starting out and looking for a round of funding, or waiting for the first profits to come in.
We are excited to offer our incubator program to the market. It is the first program I have put together as our new Business Development Manager and it is the first of many more to come. I look forward to forging new paths with our customers as we grow our businesses together.
Consider this our way of tipping our hat and saying thank you.