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Product Updates

Assistly Now Part of Salesforce

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Dear Friends,

When we founded Assistly in 2009, we had a dream of bringing awesomely responsive customer support tools to the millions of businesses confronted with the challenges created by new social, mobile, global technologies.

Today, I am pleased to tell you that Assistly has been acquired by salesforce.com.

With more than 100,000 customers, salesforce.com is the enterprise cloud computing company that is leading the shift to the social enterprise. Salesforce.com and Assistly share this common vision and we are proud to be a part of this social revolution. You can count on the same Assistly you’ve come to know and love with some added benefits:

  • More Assistly, now. Our product development and innovation can accelerate, backed by the immense resources of salesforce.com. Expect to see some amazing improvements to Assistly coming your way, at an even faster pace.
  • Continued customer-friendly pricing. The same philosophy that gave you a free full-time agent, $1 per hour flex pricing, and other customer-friendly ways to buy Assistly will continue. In fact, one of the reasons salesforce.com is so excited about Assistly is our innovative approach to how we sell our products.
  • Access to a wider range of tools. Assistly is now part of salesforce.com’s family of products, and we will help you leverage other Salesforce technologies: gain the benefits of sales force automation with Salesforce CRM, deploy an employee social network with Chatter, and tap into the power of social monitoring with Radian6.

The relationship we have with you is our greatest asset. You have given us your trust, you’ve helped define our product roadmap, and you’ve shared Assistly with your friends and colleagues. For all of this we are forever grateful and will continue to have you at the center of everything we do. You have my deepest and most sincere thanks, and I look forward to this exciting next chapter in our story.

The team at Assistly will continue to operate as we have in the past. The product will evolve, and you will see us remain the super-responsive and innovative force you’ve come to know. We will continue to add features and capabilities for your benefit, but at a faster rate using the resources of salesforce.com. Salesforce.com is committed to Assistly’s success and your success. I assure you that Assistly will maintain its focus on helping companies like yours deliver awesomely responsive customer service.

At the core of Assistly is the concept of Customer Wow. This won’t change. Simply stated, it means caring a little more about you, our customers, than we do about ourselves. This thinking has helped us stay true to our vision and it will continue to be our inspiration as we embark on this next stage of our journey together.

As always, if you have any questions please don’t hesitate to reach out to me or anybody else on the team.

Regards,

Alex Bard
CEO & Co-Founder, Assistly

FAQ

1. Will there be any changes to my Assistly account?
This joining of forces won’t change anything about your Assistly account, including the affordable price you already pay. You log in and use Assistly just like you always have! Over time our products and pricing plans will continue to evolve as they always have.

2. What happens to Team Assistly?
The team you’ve come to know at Assistly will be part of salesforce.com, and we will continue to grow and expand. We will continue to improve Assistly to deliver the best possible products and service.

3. Will Assistly still offer the same great product support?
Absolutely! Customer Wow is in our DNA.

4. Do I need to have a Salesforce license to use Assistly?
You don’t need a Salesforce license to use Assistly, but Assistly and Salesforce work great together. Anybody can create an Assistly account, and your first full-time agent is always free. If you don’t yet have an Assistly account, get one here. If you use Salesforce CRM, Assistly and Salesforce already work together and we encourage you to learn more about the integration here. If you want to try Salesforce CRM, go here.

5. Will there continue to be a dog in the Assistly offices?
Yes, Bernoulli will make the trip into our offices from time to time. We finally trained him to stop eating the furniture.



Discussion

Alyson Stone

Alyson Stone

Alyson is the content strategist at Nimble.com, moving to her new role after two years on the Marketing Team at Desk.com (and Assistly). She spent many years writing and editing at her own company, A Woman of Letters...

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