Happy employees boost the bottom line of companies by 240%. Why? Because of the simple truth — happy employees make happy customers, which results in amazing customer service. At the end of the day, it’s about how you make people feel that matters the most. And when you build an awesome company culture that puts people first,… Read more »
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Alex HisakaAlex Hisaka is the Marketing Analyst at Desk.com. She does Content Marketing, SEM, SEO, Analytics, Research and Social Auditing. Follow @@alexhisaka |
So you made the right first decision: investing in customer support software for your growing business and support team. Good move. You signed up for a trial. You created a username and password. So what next to get the most out of your Desk.com experience? Every customer support agent needs a couple of go-to references… Read more »
Customer service is changing. What was once a company-controlled marketplace is now controlled by the customer. Customers now set the pace, and they expect more from us than ever. They control the conversation and dictate when they interact, and with whom. The shifting customer landscape has flipped businesses on their heads, especially small and medium-sized businesses… Read more »
Editor’s Note: In the month of March, we have been sharing ways you can strengthen your support team to get more effective results by hiring, training and motivating your employees. We asked our customer Paul Gray, CMO of Bubble Gum Interactive, to share how interactive experiences achieve specific business goals in learning and customer service. … Read more »
Spring is here! Even if it’s not warm and sunny where you are, spring is definitely in the air. The new season brings a sense of possibility and excitement, and that feeling extends to your business. To kick of the season, we put together a recap of the latest and greatest stuff that has made… Read more »
Do you wear many hats at your place of business? Do some of them have to do with reaching out and engaging with your social media fans and customers? If so, then you’re performing the role of an online community manager. Today, an increasing number of companies have Community Management as a defined role in… Read more »
Customer service is tough in any industry. However, companies and organizations that provide amazing service to every customer have a clear competitive advantage. Unlike differentiators of quality, innovation or price, great customer service is a differentiator that can’t be bought; it’s a competitive advantage that can only be earned. Not only can improving customer experience provide a… Read more »
Happy Valentine’s Day from Desk.com! It’s a day to celebrate love and show your appreciation to the people that matter the most. This is just as true for personal relationships as it is for businesses. Customers are the lifeblood of any successful business relationship, and if you don’t stop to smell the roses they’re simply… Read more »
Having an effective call center can be a valuable tool for any business to utilize. Unfortunately, some businesses are stuck in the past of automated scripts, long waits on hold and impersonal communication. Because your call center is the main point of interaction between your company and its customers, it’s important that your call center… Read more »
The social help desk is the modern help desk, one that offers new ways for businesses to connect with their customers. As customers increasingly turn to social networks for customer service, the social help desk improves the speed and quality of responses, so that they can provide the highest level of customer support. With 82% of 18-29… Read more »
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