On March 15th, salesforce.com will be rocking San Francisco with its biggest event of 2012 so far: Cloudforce: The Social Enterprise Global Tour with Cloudstock 2012 Developers Conference! It’s a day packed with all-new sessions and breakthrough technologies—plus Cloudstock, the … Continue reading
I have to say that Desk.com customer, Ethical Community, has a special place in my heart. Ethical Community is an online marketplace that connects very small producers around the world with buyers who want to purchase eco-friendly products—organic and natural clothing, jewelry, foods, health & beauty products, and more. For buyers on the site, the story of what they are purchasing can be as important (or even more important) than the product. These personal shopping experiences are powerful and satisfying in a world where e-commerce is often cold and impersonal. Since I recently worked for a similar marketplace for artisans (1000 Markets) I can say that there are few jobs more satisfying or inspiring than working on behalf of motivated entrepreneurs with a strong sense of community. Continue reading
On the day of our launch as Desk. com, we arranged with our Boston customer, Boloco, to give away 1000 free burritos at three of their locations. Boloco’s is a popular Boston chain, and the response was amazing. Continue reading
Woohoo! It’s 12:01 and almost the entire company is here in the office. We just pulled the switch on something we’ve been working on since September — when we became part of the Salesforce.com family. As of now — well … Continue reading
Interest is growing in this position because it puts a public face to the importance of customer service, and signals a public declaration that the customer—because of the rise of social networks and the dissemination of opinion and ideas on the Internet—should be represented in the boardroom. Continue reading
FounderLY believes that entrepreneurs are a special breed changing the world and helping make a shift to the next phase of evolution as a global society. As a way of promoting entrepreneurship, FounderLY shares founders’ stories–short form interviews conducted by … Continue reading
The lagniappe BEFORE purchase has been rare, but expect to see it trending up soon. Why? Because a recent study in the International Journal of Marketing Studies reports that customers who received a lagniappe BEFORE purchase spent an average of 46% more than non-gifted customers. Yes, not a typo. Forty-six percent. Continue reading
At RJshop.nl, salespeople work in both the online e-commerce store and in the physical brick-and-mortar shop, so it’s important for them to be able to understand the most important questions that come in and to provide awesomely responsive customer service. Continue reading
With Assistly, Shopify stores can set up and deliver efficient customer service in minutes, with zero-touch onboarding. Shopify retailers can simply click to install the free Assistly app, which will help them create a free Assistly account and then integrate Assistly with their online store automatically. They can then deal with service demand in an organized way so that no issues fall through the cracks. Continue reading
Do you hear that sound, that rumbling? It’s the drumbeat of a new generation of customers on the move: The Millennials. This group, over 80 million strong, is the generation born after 1980—and they are now beginning to reach their … Continue reading
About Using Desk.com No Excuses
Customer Engagement Winner Announced for Desk.com Contest!
Customer Experience Winner Announced for Desk.com Contest!
Customer Service Customer Service Goes Beyond the Online Help Desk
Desk.com Customer Stories Ethical Community, an Eco-Friendly Marketplace, Focuses on Customer Service and Community 
Our Infographics Here They Come! The Millennials! An Assistly Infographic
Product Updates Showing more records on small screens, and few other updates
Social Media 3 Secrets for How To Be Awesome on Social News
