Learn customer support strategies from our customers, partners, and expert bloggers.

Creating A Support Center That Will Delight Your Customers

What’s the first thing that comes to mind when you’re forced to use a company’s FAQ or self-service site before you can talk to an actual human being? Is it inconvenient, inaccurate, impersonal, annoying or maybe even complete waste of time? That could be because self-service options are often looked at by companies as a… Read more »

The Real Connection of Social Media and Ecommerce

Why should I trust you? No matter what business you’re in, that will always be the first question your prospects will ask.  In the brick and mortar world, there are a number of things people ask themselves to answer that question: Am I the only one in the store? Is the store poorly maintained? Are… Read more »

How to Get Customer Reviews

Let’s face it, the idea of sitting down to write down customer reviews, even for products we’d recommend to our friends in a heartbeat, sounds almost as exciting as getting a root canal.  What do I say, how do I start, why does it matter … you know what … I’m just too busy. For… Read more »

Handling a Social Media Crisis: What To Do When Tweeting Goes Bad

It’s a well-known, however ironic, fact that people think more highly of companies providing top-notch customer service than those companies that they’ve never had an issue with. While you’d never want to create an artificial incident just for the chance to respond, opening up, in detail, about exactly what occurred behind the scenes when a real incident has occurred can often lead to better brand recognition and customer loyalty.

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