Editors note: In the month of March the Desk.com Blog will feature articles from a variety of experts and authors to help you and your team be more successful in delivering the next level experience to your customers. From ways to hire and train to methods to get your staff motivated to customer development and… Read more »
Dan Stern is VP of Customer Wow for Desk.com
How many of us have cracked our knuckles, put on our pith helmets, and tried to fight our way through the jungle of conflicting information on a website? How many bicycles or bookcases have we tried to build without adequate instructions? And how many times has a simple question entered into that seductive Search box led us to outdated or otherwise useless answers rather than the help we need?
The Desk.com Mobile Agent can now be accessed by Flex Agents making it possible to deliver whole company support from anywhere by anyone. Mobile flex usage works the same as desktop flex usage. Flex users access the mobile agent at http://yoursite.assistly.com/mobile. For more information on accessing the mobile agent, check out the Desk.com Help Center. The update… Read more »
In the past, a good sales and marketing team could sell anything to anyone – at least once. Then it was customer service’s responsibility to ensure repeat business. As the world has become more connected the rules have changed. Good and bad experiences spread farther and faster, increasing the pressure on all business to deliver… Read more »
As you may have noticed by now, we’ve just made some big changes to the www.assistly.com site and some of the application pages as well (login, forgot password, etc.) As of today, we’re officially launched! You can read more about it on our blog – and make sure to check out the great new video… Read more »