Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Greg Meyer

Hello! I delight start-ups and businesses of all sizes. I'm always interested in hearing new ways to better serve customers and build a better product - feel free to tell me about it.

3 Common Customer Service Mistakes You Can Fix

Think back to the last time you called customer service. Usually you call because something's gone wrong, you don't understand what has happened, or you do understand exactly what's gone wrong and you are not happy. When your issue was solved, how did you feel? Did the process end with your anger… Read more

5 Questions You Must Ask to Set Your Customer Strategy

Your customers are the most important part of your business – without customers, your company wouldn’t exist – and your customer strategy is best built by talking to those same customers. By asking them (and yourself) the questions that matter, you’ll be able to make the best decisions for your… Read more

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