As a new member of the Salesforce.com family, we’ve admired what the parent organization is doing to build community and give back with the Salesforce 1/1/1 model. Yesterday, the Sales and Customer Wow teams at Desk.com spent the day working alongside facilitators from Playworks SF to make the playground at a school in San Francisco a little brighter. Continue reading
Tonight’s release includes a few changes you’ve asked for since we launched Desk.com and several bug fixes. We hope you’ll continue to let us know how we can improve and help you be even more productive. Improved case spacing for … Continue reading
Last night we implemented a temporary patch to manage a Facebook API issue. The issue has caused intermittent problems retrieving Facebook conversations. As a temporary solution, we’ve implemented a fix to continuously monitor posts during the last seven days and … Continue reading
Update – January 15, 11:07PM : This update was successfully re-applied. Thanks for your patience. Update – January 13, 12:07AM : We identified an Issue with the January 12th update and have had to revert the changes. We … Continue reading
Thursday night, we will be making a few simple changes to our Email Reply templates – these are the templates that style the information you send back to your customers using Assistly. What’s Changing We’ve improved the design of these … Continue reading
Our latest Assistly release includes support for Textile, a lightweight markup language that allows Agents to preview and send HTML-formatted information back to customers without having to hand-code HTML in their responses. How do I turn on Textile? To enable … Continue reading
Assistly strives to support all modern browsers and keep pace with the latest upgrades provided by the major browser providers: namely, Google’s Chrome, Mozilla’s Firefox, Apple’s Safari, and Microsoft’s Internet Explorer. We wanted to take a minute to share our Browser … Continue reading
Tonight’s Assistly update takes the third step in our ongoing efforts to improve availability and reliability on our Customer Portal sites. The first step was to separate the Knowledge Base Search onto its own search cluster to protect it from … Continue reading
In our latest Assistly release, we’ve added to the capabilities of the Twitter channel to make it easer for you to find signal in a noisy twitter stream. With the new options you can now limit the tweets that are … Continue reading
Knowledge Base Admin visual improvements Tonight’s Assistly release unveils a redesign of the Knowledge Base administrator to improve your ability to edit, organize, and write content. With an eye toward our upcoming multiple language knowledge base support, we’ve reorganized the … Continue reading
About Using Desk.com No Excuses
Customer Engagement Winner Announced for Desk.com Contest!
Customer Experience Winner Announced for Desk.com Contest!
Customer Service Customer Service Goes Beyond the Online Help Desk
Desk.com Customer Stories Ethical Community, an Eco-Friendly Marketplace, Focuses on Customer Service and Community 
Our Infographics Here They Come! The Millennials! An Assistly Infographic
Product Updates Showing more records on small screens, and few other updates
Social Media 3 Secrets for How To Be Awesome on Social News
