Hank Brigman is the author of TOUCHPOiNT Power , your “how-to” guide for differentiating and getting and keeping more customers, touchpoint by customer touchpoint. A sought after consultant, coach and speaker, Hank quickly drives quantifiable results. Clients include five in the Fortune 100. Visit www.TouchpointGuru.com for more information and to subscribe to his TOUCHPOiNTER newsletter.
Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is part of a series he’s shared with Desk.com from his upcoming book TOUCHPOiNT Power.