Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Kate Mirkin

Kate Mirkin is the Product Marketing Manager at Desk.com. She works closely with the Product team to help identify and promote the features that customers need most. She creates dynamic content to help internal teams and customers use and understand Desk.com and all it has to offer to become Support Heroes.

5 ways Dreamforce delivers the future of customer service

Today, companies across all industries want to put their customers first, which requires a focus on the customer service experience. Companies of all sizes have to adopt a service-first mentality in order to make the experience easy for customers and agents, and they need the capability to deliver… Read more

Desk does Dallas!

Another successful stop on the Desk.com Roadshow - Dallas! But we didn’t just eat some delicious barbecue and thaw off in the Dallas warmth from the San Francisco chill. Nope, we rounded up a couple of our amazing customers and told the Desk.com story at the Fairmont hotel, along with the other… Read more

The next generation of Desk.com is here!

Today, we are incredibly excited to announce the next generation of Desk.com — the future of customer service for fast-growing companies. Modern customer service happens at the speed of now, and we know how important it is to meet and exceed your customers’ expectations. Next Generation Desk.com… Read more

Desk.com takes on the capitals!

May was a busy month for the Desk.com event team! First, we flew all the way across the pond to London to connect with our European customers - and then hopped right back over to our nation’s capitol. The Salesforce1 World Tour in London and Washington DC was a fantastic showcase of some of our… Read more

Monthly product recap - April's greatest hits!

Welcome to our April Product Recap! It’s been a busy month here at Desk.com since we’ve been hard at work delivering the features that our customers have been asking for. Check out the new Case Merge, Link, and Split feature, the enhancements to our JIRA integration, and an extra piece of… Read more

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