Learn customer support strategies from our customers, partners, and expert bloggers.

5 ways Dreamforce delivers the future of customer service

Today, companies across all industries want to put their customers first, which requires a focus on the customer service experience. Companies of all sizes have to adopt a service-first mentality in order to make the experience easy for customers and agents, and they need the capability to deliver fast, customized service everywhere. In just two… Read more »

Desk does Dallas!

Another successful stop on the Roadshow – Dallas! But we didn’t just eat some delicious barbecue and thaw off in the Dallas warmth from the San Francisco chill. Nope, we rounded up a couple of our amazing customers and told the story at the Fairmont hotel, along with the other products featured in… Read more »

The next generation of is here!

Today, we are incredibly excited to announce the next generation of — the future of customer service for fast-growing companies. Modern customer service happens at the speed of now, and we know how important it is to meet and exceed your customers’ expectations. Next Generation features a comprehensive package of features that make… Read more » takes on the capitals!

May was a busy month for the event team! First, we flew all the way across the pond to London to connect with our European customers – and then hopped right back over to our nation’s capitol. The Salesforce1 World Tour in London and Washington DC was a fantastic showcase of some of our… Read more »

Monthly product recap – April’s greatest hits!

Welcome to our April Product Recap! It’s been a busy month here at since we’ve been hard at work delivering the features that our customers have been asking for. Check out the new Case Merge, Link, and Split feature, the enhancements to our JIRA integration, and an extra piece of multilingual magic. Case Merge,… Read more »

Amp up your productivity with case link, merge, and split!

Today, is super excited to announce a triumvirate of features our customers have been patiently waiting for. Take your productivity to the next level with the ability to Split, Merge, and Link Cases! Now you can spend less time on repetitive work, and more time focused on the issues you’re actually trained to resolve…. Read more » roadshow continued: Chicago!

Last week, landed in Chicago to catch up with our local customers, have a drink with some rock star developers at the RailsConf, and bring them all together at the Salesforce1 World Tour.  Three of our customers even got up on-stage to talk about how they’re able to deliver outstanding customer support with… Read more » is on the road and heading your way

With spring busting out all over, we are hitting the road to bring our passion for customer support to a city near you!  We’ve got best practices to share, advice to spare and tips for flair in providing exceptional service to your customers.  Join us to hear from other fast-growing companies about how they use… Read more »

Announcing Next Generation Business Insights for

At, we have always believed in providing our customers with cutting edge, industry leading functionality – from an out-of-the-box setup, to an intuitive superfast agent interface.  Today, we are excited to announce New Business Insights,’s next generation Reporting and Analytics. is the only customer service application on the market today to offer… Read more »

Get our latest e-book

Follow us on Twitter

Connect on Facebook

Watch us on YouTube

Get the latest

14 days free. No credit card required.

Try for free