We know how important your data is to you – the better your data, the better decisions you can make about your business. Providing our customers with better reporting that helps you identify opportunities for improvement for your product or service is a top priority for the team here at Desk.com. So, we want to… Read more »
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Kate MirkinKate Mirkin is part of the Customer WOW team at Desk.com, working every day to provide Desk.com’s users with outstanding service and support. She helps small and medium-sized businesses take advantage of all the cool features and functionality that the product has to offer, enabling them to WOW their customers! |
We’re excited to announce our new Desk.com API v2! With over 1,500 developers using our API, we’ve incorporated your feedback and updated our interface to make it more in-line with the most commonly asked-for requirements. Now, you can: Create notes on a case Create, update, and list companies Create reports Access meta data for custom… Read more »
Want your customers to know the status of cases they’ve sent you? How about having one place where they can go to review questions they, or anyone else in their company, have sent to your support team? We’ve heard you asking for even better ways to serve your customers. We’ve understood the need to give… Read more »
You’ve been asking for it, and it’s finally here! With our latest product release, we’ve added Facebook Private Messages as cases in Desk.com! Now, in addition to having public conversations with your customers on your Facebook Wall, you can now have private conversations with anyone who messages you without ever leaving the Agent Desktop in… Read more »
Desk.com strives to be the all-in-one application for all your customer support needs – and we’ve added another feature to make your social support even easier! We’ve always supported your Facebook channel, allowing you to handle facebook wall posts and comments without ever leaving the Desk.com App. With our latest release, you can now “Like”… Read more »
We’ve just made it easier than ever to search for case information! With our new Quick Search feature, you can now search for what you’re looking for from anywhere in the Agent Desktop! You no longer have to click on the search tab to be able to quickly and efficiently search for all the case… Read more »
Desk.com strives to make it fast and easy for your support agents to respond to your most important customer cases. A great feature for making that happen is Filter Based Routing. Filter-based routing allows you to choose which types of cases will be automatically assigned to agents that are logged in to the system. It… Read more »
We’re always talking about how to make your customers happy, but what about making your employees happy? Happy support agents provide great customer service to your customers, who walk away with a positive experience and are happier as a result! Desk.com believes that happy agents = happy customers. We consider the Agent experience in every… Read more »
Back in January we shared some slick support centers with you in, 12 Awesomely Designed Support Centers and What Makes Them Rock! While those were some of the best designed we’ve seen, even a simple support center with few bells and whistles can be a game changer for your team not to mention your customer…. Read more »
Today, Twitter switched over to a new version of their API – and Desk.com is taking advantage of this change to improve the way we search Twitter to create cases from search results. The new search capability allows you to proactively engage with your customer via Twitter – which means less manual intervention by your… Read more »
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