Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Kate Mirkin

Kate Mirkin

Kate Mirkin is the Product Marketing Manager at Desk.com. She works closely with the Product team to help identify and promote the features that customers need most. She creates dynamic content to help internal teams and customers use and understand Desk.com and all it has to offer to become Support Heroes.


Desk does Dallas!

Another successful stop on the Desk.com Roadshow – Dallas! But we didn’t just eat some delicious barbecue and thaw off in the Dallas warmth from the San Francisco chill. Nope, we rounded up a couple of our amazing customers and told the Desk.com story at the Fairmont hotel, along with the other products featured in… Read more »


The next generation of Desk.com is here!

Today, we are incredibly excited to announce the next generation of Desk.com — the future of customer service for fast-growing companies. Modern customer service happens at the speed of now, and we know how important it is to meet and exceed your customers’ expectations. Next Generation Desk.com features a comprehensive package of features that make… Read more »


Desk.com takes on the capitals!

May was a busy month for the Desk.com event team! First, we flew all the way across the pond to London to connect with our European customers – and then hopped right back over to our nation’s capitol. The Salesforce1 World Tour in London and Washington DC was a fantastic showcase of some of our… Read more »


Monthly product recap – April’s greatest hits!

Welcome to our April Product Recap! It’s been a busy month here at Desk.com since we’ve been hard at work delivering the features that our customers have been asking for. Check out the new Case Merge, Link, and Split feature, the enhancements to our JIRA integration, and an extra piece of multilingual magic. Case Merge,… Read more »


Amp up your productivity with case link, merge, and split!

Today, Desk.com is super excited to announce a triumvirate of features our customers have been patiently waiting for. Take your productivity to the next level with the ability to Split, Merge, and Link Cases! Now you can spend less time on repetitive work, and more time focused on the issues you’re actually trained to resolve…. Read more »


Desk.com roadshow continued: Chicago!

Last week, Desk.com landed in Chicago to catch up with our local customers, have a drink with some rock star developers at the RailsConf, and bring them all together at the Salesforce1 World Tour.  Three of our customers even got up on-stage to talk about how they’re able to deliver outstanding customer support with Desk.com… Read more »


Desk.com is on the road and heading your way

With spring busting out all over, we are hitting the road to bring our passion for customer support to a city near you!  We’ve got best practices to share, advice to spare and tips for flair in providing exceptional service to your customers.  Join us to hear from other fast-growing companies about how they use Desk.com… Read more »


Introducing Postmark: A Better Way to get Email into Your Support Inbox

Did you know that Desk.com recently partnered with Postmark in order to make it even easier for you to email your customers? Postmark has applied years of experience in getting email to the inbox to give customers a better solution. They’ve removed the headaches of delivering and receiving transactional email for web applications with minimal… Read more »


Announcing Next Generation Business Insights for Desk.com

At Desk.com, we have always believed in providing our customers with cutting edge, industry leading functionality – from an out-of-the-box setup, to an intuitive superfast agent interface.  Today, we are excited to announce New Business Insights, Desk.com’s next generation Reporting and Analytics.  Desk.com is the only customer service application on the market today to offer… Read more »


Turn Support Agents Into Holiday Heroes By Triaging Cases

One of the biggest mistakes you can make during the holidays is not providing a process for your support team to efficiently and effectively handle all of your incoming cases. Unfortunately, an inbox full of hundreds of customer inquiries that grows by the hour has the ability to slow any agent down. An effective process… Read more »


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