There was a time when online communities attracted the fringe of society. Today, Facebook, YouTube, Twitter and more make life online the norm, while increasingly, knowing a neighbor well enough that they’ll loan you a cup of sugar is, well, not as common. One of our newer members, the hot startup Nextdoor, struck a balance… Read more »
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Sukhjit Ghag
Sukhjit is the go-to person for social media, video and events at Desk.com and is one of the newer member of the team (April 2012). As part of her job, she buys a lot of pizza and is the keeper of thepizzafund.com. (Yes, you should apply for a grant) |
Ever planned an event? Whether it’s a raging happy hour, a seminar with speakers or a smaller gathering, there are a million details event planners have to manage to pull off a successful activity. The one thing they want to set-and-forget is the invitation. Enter TicketLeap, a self-service online ticketing platform for event organizers to… Read more »
Today we’re dedicating a quick blog post to a Desk.com feature our power users love, Keyboard Shortcuts. A keyboard short is a magical tool for speeding up your responses. They let you complete your most frequent actions faster without moving your fingers from the keyboard to the mouse. Typically, keyboard shortcuts are a combo of… Read more »
Finding any new system can be terrifying — especially if you’re charged with choosing your company’s first customer service app. You not only have to find the best app, you have to find the best vendor to partner with, and it’s all going to cost money. You have to do your research and get the… Read more »
Today is Community Manager Appreciation Day. So what, you say? Well, a community manager engages online on your business’s behalf and is the voice of the customer inside your organization — so you see they are quite important. Until this day of thanks was established back in 2010, the community manager was often an unsung hero. Community… Read more »
It’s not uncommon to see a company touting their Twitter account anymore. A few years ago it was unheard of, but today it’s as common to see and @ name almost as often as you see a 1-800 number. But while those companies may be using their Twitter name to promote and market they are… Read more »
UPDATE: Catch the recorded version of this webinar as well as the Q & A. Back in the day, the 1-800 number was the place to get help if you needed it. While the 1-800 line is still used by businesses, it’s no longer the only place customers are looking for help. In today’s world,… Read more »
Good customer support often starts with a commitment from the top. In this video, blogger and analyst Brent Leary talks with Desk.com customer John Pepper, co-founder of fast-growing company, Boloco. Boloco is internationalizing the concept of the burrito, with stores opening throughout the Northeast United States. In the incredibly competitive fast food landscape, Boloco has… Read more »
We’ve all been on one side or the other of an unhappy conversation, right? When your customer thinks your product or service isn’t delivering on a promise, you may find that every single thing that’s been bothering them in life is now channeled into a conversation with you. So, how do you handle it? Our… Read more »
Did you catch all the coverage from Dreamforce in September? If you were sitting by your computer watching the live stream, wishing you could attend, guess what… for those of you on the East Coast, here’s your chance to experience some of the excitement, for FREE. We’d also like for you to be our guest… Read more »
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