Desk.com Blog

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Walter Chen

Walter Chen is the co-creator of the startup iDoneThis, which is an email-based productivity log (and on the lists for “startups to watch.”) He was a lawyer at Jenner & Block, and also served as a law clerk on the U.S. Court of Appeals for the Sixth Circuit in Detroit, Michigan. He studied law at Michigan and computer science and mathematics at Cornell. His hometown is College Station, Texas, home of the Fightin’ Texas Aggies.

Providing Customer Support Through Copywriting

Providing customer support with copywriting allowed my company to run a web service that handled nearly 30,000 email entries. Great customer service is a highly personal process, but, of course, nothing says great customer service like a fantastic product. Here are 4 lessons every business should… Read more

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