Learn customer support strategies from our customers, partners, and expert bloggers.

The Lost Art of Empathy

Empathy is an essential component of caring about your customers, your employees, and your company, and its absence signals larger problems in organizational culture. Empathy can’t be plastered on like a fake smile, but it can be cultivated from within. We’d love to hear about the role of empathy and how you maintain it in your dealings with your customers!

Social Media Influence: How To Be Awesome on Social News

How do you measure your social media influence? How do you get social exposure? The key word to social news is “community.” Tailor your story to the community and become a member of it — and you have a chance to unlock the potential social news has to offer.

Providing Customer Support Through Copywriting

Providing customer support through copywriting allowed my company to run a web service that handled nearly 30,000 email entries. Great customer service is a highly personal process, but, of course, nothing says great customer service like a fantastic product. Here are 4 lessons every business should know for providing customer support.

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