Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Walter Chen

Walter Chen

Walter Chen is the co-creator of the startup iDoneThis, which is an email-based productivity log (and on the lists for “startups to watch.”) He was a lawyer at Jenner & Block, and also served as a law clerk on the U.S. Court of Appeals for the Sixth Circuit in Detroit, Michigan. He studied law at Michigan and computer science and mathematics at Cornell. His hometown is College Station, Texas, home of the Fightin’ Texas Aggies.

The Lost Art of Empathy

Empathy is an essential component of caring about your customers, your employees, and your company, and its absence signals larger problems in organizational culture. Empathy can’t be plastered on like a fake smile, but it can be cultivated from within. We’d love to hear about the role of empathy and how you maintain it in your dealings with your customers!

Social Media Influence: How To Be Awesome on Social News

How do you measure your social media influence? How do you get social exposure? The key word to social news is “community.” Tailor your story to the community and become a member of it — and you have a chance to unlock the potential social news has to offer.

Providing Customer Support Through Copywriting

Providing customer support through copywriting allowed my company to run a web service that handled nearly 30,000 email entries. Great customer service is a highly personal process, but, of course, nothing says great customer service like a fantastic product. Here are 4 lessons every business should know for providing customer support.

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