How do you increase customer satisfaction at your small business by 34%? Well, the answer is finding that right customer service app that will enable you to be fast, efficient, and agile – oh, and did I say fast? Desk.com is one of Salesforce’s products that’s uniquely designed to deliver fast, awesome customer service because… Read more »
As a small business CEO, you know that starting a company can be a risky business. Customer service might feel like just another distraction when you’re trying to ship a product and make payroll, but today’s most successful startups know that offering awesome customer service can help you develop both better products and stronger relationships… Read more »
“Support customers where they are,” has been a mantra of customer service ever since the social revolution. But what if where they are isn’t Facebook, or Twitter, or their email inbox? What if they are in your app? As more and more businesses shift their focus from desktops to mobile apps, it’s harder for customers… Read more »
How does a small business stand out in a crowded marketplace? For GetFeedback, a San Francisco-based startup that creates engaging, mobile-ready online surveys, it’s by providing both a superior product and superior customer support. Founder Kraig Swensrud explains, “In today’s world, customers don’t want to wait for an answer, and it’s our responsibility to provide… Read more »
Although men like to look good, most of them hate to shop. Some are overwhelmed by the broad selection in stores. Others hate the time it takes to find items that fit just right. And others are still embarrassed by attention from salespeople. When they do shop, men typically choose stores or retailers that offer… Read more »
Not that long ago, customers only ever really interacted with sales staff. The internet, and the way we buy things, has changed all that. ‘Pay as you go’ is the way we are going We have started to subscribe to things, rather than buy outright now: We stream music instead of buying CDs or downloads… Read more »
When your customers (and even some of your co-workers) have four legs, like to play fetch and will do just about anything for a belly rub, it’s no surprise that a place like BarkBox is overflowing with personality. As a monthly subscription service that delivers a box of treats, toys and other goodies to dog… Read more »
One of the biggest mistakes you can make during the holidays is not providing a process for your support team to efficiently and effectively handle all of your incoming cases. Unfortunately, an inbox full of hundreds of customer inquiries that grows by the hour has the ability to slow any agent down. An effective process… Read more »
RJshop moves to its own beat when it comes to customer service. This ecommerce company that sells audio equipment to professional DJs and small businesses has a strong philosophy about shopping as a “customer experience” — and believes self-serve customer service plays a pivotal role. To provide a seamless experience for customers, RJshop relies on… Read more »
We all know good customer service stories when we see them: The employee that takes the extra step to show you where the low VOC paint is or who returns your sneakers with a smile. And on the flip side, bad customer service is also very easy to recognize: The clerk who is too busy… Read more »
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