If you haven’t heard of DealerFire yet, it may be because you’re not in the automotive industry. In the world of car dealerships though, DealerFire’s reputation for creating killer custom car-dealer websites and innovative automotive marketing campaigns is second only to its reputation for the great care it gives customers. From the start in 1999,… Read more »
Posts Categorized: Customer Stories
There was a time when online communities attracted the fringe of society. Today, Facebook, YouTube, Twitter and more make life online the norm, while increasingly, knowing a neighbor well enough that they’ll loan you a cup of sugar is, well, not as common. One of our newer members, the hot startup Nextdoor, struck a balance… Read more »
Ever planned an event? Whether it’s a raging happy hour, a seminar with speakers or a smaller gathering, there are a million details event planners have to manage to pull off a successful activity. The one thing they want to set-and-forget is the invitation. Enter TicketLeap, a self-service online ticketing platform for event organizers to… Read more »
Question #1: Give us some background on the Bonobos Ninjas Online men’s clothing retailer Bonobos has received a lot of attention for going above and beyond the call of customer service. Nicknamed “the Bonobos Ninjas,” our customer support team has discovered a distinct link between providing superior customer service and gaining a competitive advantage for our company. We… Read more »
Editor’s Note: In the month of March, we have been sharing ways you can strengthen your support team to get more effective results by hiring, training and motivating your employees. We asked our customer Paul Gray, CMO of Bubble Gum Interactive, to share how interactive experiences achieve specific business goals in learning and customer service. … Read more »
For ecommerce companies, the holidays are critically important—often make-or-break important for the bottom line. This year, ecommerce sales are expected to make up one quarter of all online sales for the entire year! Sounds like a great opportunity, right? Of course it is, but along with the increase in business comes an influx of stress. Some companies conquer The Stress Grinch with innovative marketing strategies, techniques for dealing with increased customer support, website “holiday-proofing,” and more. If your motto for the holiday season is “Be Prepared,” here are some tips you might consider:
“Our team had to be able to share a view of all our service and support interactions. One example of this is insurance verifications. When one agent takes down a customer’s insurance information, it’s important that a record of that is available for all the agents. The last thing a customer wants to do is repeat the same information over again to another representative. It’s just not the service we want to give.”
“With Desk.com, the customer’s vital information is available to everyone, in real-time–and Desk locks any case that’s being used by an agent, so we don’t worry about confusion. This feature is great when everyone is in the same office, but it’s invaluable when your workforce is spread out over multiple sites.”
“A company like ours, with the customer at the center of everything, Desk.com fit right in with our thinking,” says Chuck Tillis, VP of Utz Brands. “We just don’t want a dissatisfied customer, and we want to respond to inquiries quickly.”
Stephen Pavlovich and Richard Kershaw at Wish.co.uk just want to show you a good time. They sell in-person adventures and experiences. Experiences from the ridiculously physical (hunting zombies at an abandoned shopping mall) to the peacefully sublime (afternoon tea at a country house). Beloved British actor, Stephen Fry, tweeted recently:
Greenvelope focuses on elegant design and emulates the experience of opening a “traditional” printed invitation. The company creates invitations for weddings, business events, parties—any event for which an invitation is needed. The invitations are beautiful,
look just like “real” paper, and are delivered electronically in an interactive envelope that focuses on user experience. The company tagline is “You Save Trees—We Make Donations.” For every package purchased, Greenvelope donates a significant percentage to
Mountains to Sound, So far there are over 10,000 happy customers.
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