Meet our new friend, Larry. Desk.com is Larry’s best idea since it helped his company: Launch smarter Don’t let customer service be an afterthought like what happened at Larry’s company. Even the best new product is only as good as the service you back it with. With Desk.com you won’t need your puppy videos to… Read more »
Two years ago I showed you some of the best support center designs implemented by our customers. Two years is ancient history though and we’ve made a lot of changes to our default which is built on top of Bootstrap, a mobile first front-end framework so you’ll always be looking like a pro on tablet… Read more »
Hiring an excellent customer support agent is never an easy task. Finding candidates with the right skills, personality and motivation can be challenging in its own right, but this task can be a downright struggle for SMBs as they often have limited resources to dedicate to the recruiting and hiring process. To help with this,… Read more »
If you’re like me, you LOVE the epic fantasy drama, Game of Thrones. But I’m sure you’ve never thought- hmm, what could this violent, imaginary world teach me about customer service? Well, I did since I live and breathe customer service at work and see it all around me as a result. After this week’s… Read more »
We’ve all been there before. It’s mid January and our New Year’s resolution to lose weight is in full effect with regular gym trips, ordering salads and passing on dessert. Then reality sets in and it’s the middle of March and the scales aren’t tipped in our favor. Sometimes, we just need a little kick… Read more »
With a customer service roadmap you can be sure that the service you back your products with will be as good as the products themselves. Planning how to evolve your customer service in advance is becoming as critical to your business as setting your product roadmap. Here are six things you need to consider as… Read more »
I find myself staring at my phone regardless of where I am (I recognize this is a horrible habit) – at dinner, in a cab, at a concert, in a meeting – I will panic if my phone is out of reach. These days, everyone is running their lives from their phones and additionally, everyone… Read more »
Do you know any Crossfitters? My sister is a Crossfitter. She is also a superuser. She loves the Crossfit brand, and wears logo apparel most days. She uses their offerings regularly and well. She attends class 3x/week, religiously, visits other “boxes” (Crossfit lingo for “gym”) whenever she travels, and has steadily improved, evidenced by her… Read more »
You brought an idea to life, got a product out the door, and sales are through the roof. Now you’re ready to flex your muscles and take on new markets. It’s time to go global! If you want expansion to be more of an overseas holiday than a Chevy Chase movie, you need to do… Read more »
As an Account Executive at Salesforce, I was told from Day 1 to get our “face in the place” and build rapport with our customers and prospects — but what does this actually mean? I’ve been with Salesforce for four years, working in offices from San Francisco to Sydney to New York City. These are all… Read more »
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