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Posts Categorized:Customer Engagement

Successfully tackling customer service in the digital age

Regardless of your industry or how much experience you have, customer service will always be challenging – not impossible, but challenging. This is because you can’t possibly please everyone. In the digital age, customer service is exponentially more challenging than it’s ever been. However, by learning to utilize technology – instead of letting it lead… Read more »

5 ways to develop your brand through customer service

Most technology today is ultimately non-differentiable, making it really difficult to compete on features alone. Where does that leave us? Branding. Your brand is simply how your customers talk about you. Sure, your colors, website, messaging matter, but if you fail to align your organization’s story with your actions, even the best logo in the… Read more »

Why SMBs and customers love self-service

On my morning commute last week, I was waiting for the Muni when I received a confirmation email from Bonobos – I had accidentally ordered the wrong pants size for my boyfriend to be rush-delivered for his birthday. Between Muni stops, I hastily looked up the shipping policy on the Bonobos self-service site and also… Read more »

“How the Smart Agent Console Can Transform Your Customer Service”: A New Salesforce e-book

Customer service teams are expected to provide service that is more personalized, smarter and faster than ever before to satisfy their modern customer. The challenge is in not only meeting these expectations, but continuously exceeding them. In order to tackle the challenges, customer service teams need the best technology at their fingertips — like the… Read more »

Getting the most out of support data is a no brainer for Udemy

One of the most valuable things about a customer support solution is that it can give you actionable data. Who wouldn’t want to make better decisions? Udemy, a leading online education marketplace is all about learning, so using information from to improve their business is a no brainer. Here’s how they do it: Track… Read more »

Dolly Parton, customer service role model

A velvet portrait of Diana Ross watches over the management team. When times are crazy we’re inspired by her quiet sophistication. The walls of our engineering area are decorated with life-size cardboard cutouts of Luke, Leia, Han Solo, and C3PO to remind them of great teamwork. At we get inspiration from a lot… Read more »

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