Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Engagement

How to pick the right help desk for you

Acquiring customers and keeping your customers happy so they continue to do business with you when you are a small business is crucial. But it’s even more important for you to service each customer that wants to talk to you – whether it’d be through email, social, phone, etc. – you have to be ready… Read more »

Customer service perspectives from Walloon Lake

Last week, I vacationed on Walloon Lake.  Tucked away in Northern Michigan, it’s not the typical vacation spot for Californians but after politely declining repeated invitations from our good friends, we finally made the decision to experience first-hand what the fuss was all about. Walloon Lake did not disappoint. Sleeping until 10 am (we were… Read more »

Customer spotlight: How GiveForward uses to always be there for customers

Taking care of customers is important for every organization, but it’s GiveForward’s whole reason for being. The online fundraising platform has enabled thousands of people to raise millions of dollars online for general medical expenses, cancer treatment, transplants, funeral costs, and disaster relief. With help from, GiveForward offers a level of service that’s beyond… Read more »

What I wish I knew when I started my company

It’s not often that you hit the ball out of the ballpark on your first swing, and all too often, the learning curve for entrepreneurs can be painful and expensive. I was a core part of the founding team of three companies before my fourth, Assistly, was purchased by and relaunched as To say I learned… Read more »

Maximize the value of self-service

The Sales Engineering team will be posting monthly to the blog in an effort to share best practices and industry trends with our customer base. As SEs, we are fortunate to work with hundreds of exciting customers and prospects to see what can be accomplished with This is the first monthly post and… Read more » helps Android users take care of business

Small companies can’t afford to leave their business behind when they’re on the road. Now Android users can offer fast, awesome customer service from anywhere with the Android app. You can stay on top of customer issues, collaborate with your team, and track and quickly respond to cases. It’s that easy and it’s always… Read more »

Your secret resource to get a better product: Customer service

Today’s small businesses know that agility is the name of the game. With the popularity of the Lean Startup methodology, entrepreneurs no longer launch fully built-out products with the hope that customers will use them. Instead, they “ship” the minimum viable product (MVP), a barebones version that gets the insights they need to iterate and deliver… Read more »

5 strategies for not making customer service hard for your customers

Customer service doesn’t have to be an oxymoron. In fact, what if you were so proactive with your service that you were able to delight customers before they could even become disappointed? Or, when they do become disappointed, if you could react so quickly and effectively that you can delight them straight away? Before we talk about… Read more »

Supercharge with real-time social insights

These days it’s not just enough to know your customers’ name, past purchases, and where they live. You need to also know their social connectedness and digital influence level. Are they on Facebook? How many Twitter followers do they have? We’ve all heard about a recent customer service fiasco that went viral and tarnished a… Read more »

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