Learn customer support strategies from our customers, partners, and expert bloggers.

Posts Categorized:Customer Engagement

The wave of next gen support centers is here

Two years ago I showed you some of the best support center designs implemented by our customers. Two years is ancient history though and we’ve made a lot of changes to our default which is built on top of Bootstrap, a mobile first front-end framework so you’ll always be looking like a pro on tablet… Read more »

10 qualities of a successful SMB support agent

Hiring an excellent customer support agent is never an easy task. Finding candidates with the right skills, personality and motivation can be challenging in its own right, but this task can be a downright struggle for SMBs as they often have limited resources to dedicate to the recruiting and hiring process. To help with this,… Read more »

The ‘Game of Thrones’ and customer service parallels

If you’re like me, you LOVE the epic fantasy drama, Game of Thrones. But I’m sure you’ve never thought- hmm, what could this violent, imaginary world teach me about customer service? Well, I did since I live and breathe customer service at work and see it all around me as a result. After this week’s… Read more »

How to build a customer service roadmap [infographic]

With a customer service roadmap you can be sure that the service you back your products with will be as good as the products themselves. Planning how to evolve your customer service in advance is becoming as critical to your business as setting your product roadmap. Here are six things you need to consider as… Read more »

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