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The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Engagement


How to provide customer-centric phone support over the holidays

The holidays are upon us. If your business is being impacted by the seasonal rush you might be amping up your staff with your go-to holiday speech, “Let’s do the best we can to just get through this!” While there is some truth to this statement – your team should bring their A-game during the… Read more »


3 ways ParkWhiz uses Desk.com to never stall on customer requests

We’ve all been there. It’s 10 minutes until game time, curtains raise, or the dinner reservation for the restaurant you’ve been waiting to try all year — and you’re still circling the block looking for parking. Imagine all the time and frustration you would save if you could just pull up to a parking lot,… Read more »


What every small business CEO needs to know about customer service

As a small business CEO, you know that starting a company can be a risky business. Customer service might feel like just another distraction when you’re trying to ship a product and make payroll, but today’s most successful startups know that offering awesome customer service can help you develop both better products and stronger relationships… Read more »



First timer’s guide to creating a kick-ass knowledge base

So, you’re using Desk for email, but you keep getting some of the same questions over and over again. You’ve setup some Macros for canned responses, but how do you educate your customers and deflect these questions?  Create a customer-facing knowledge base! But that brings up another question: where do you start?  Desk makes it… Read more »


Customer support and driving the Wienermobile

Yes. It happened, and I can prove it. I’m one of the lucky dogs who drove the Oscar Mayer Wienermobile across the country after college, and I learned some valuable customer support lessons along the way. Here are three lessons that can be translated very well to your support team in order to make them… Read more »


It’s about the whole company, not just the website

A company’s website is very important.  Learning from customers is very important.  But there is a good way to learn from customers about your website, and there is what I think of as being, “the bad way.” When I go to www.acmewhatever.com, I’m there to learn about AcmeWhatever’s products and services, get an answer to… Read more »



Is your business holiday-ready?

Nothing is more musical to a retailer than the sound of the jingling cash registers and holiday season is when they expect to rake in the greenbacks. However, how ready are you to receive all the extra attention of the buyers and meet their demands without disappointing them? The holidays are a crazy time for… Read more »


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