Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Engagement

Growing Your E-Commerce Business Without Losing the Personal Touch

Today, we all know Amazon as the pioneer in online shopping and the mother of all e-commerce companies. Brick-and-mortar stores were transformed forever when Amazon burst onto the scene in the 1990s, and e-commerce has taken off ever since. In fact, Forrester Research projects U.S. online retail sales will reach $370 billion in 2017 up… Read more »


Bringing the Heat to Social Insights: Viralheat and Desk.com

There’s no denying that social media is now connected to nearly every aspect of our daily lives. Facebook, Twitter, Pinterest and Tumblr have become the defacto methods we use to keep up with everything that matters most to us. And customer service is no exception to the social media explosion. Today’s customer now flocks to… Read more »



Why Small Business Leaders Need to Try All Hands Support

Josh Reeves, CEO of ZenPayroll, and every member of his company pitch in to provide customer support at least once a month. At last month’s Salesforce Essentials for Service Excellence event Josh explained, “Payroll isn’t typically something you usually think of as delightful, but our goal is to change that by providing customers with a… Read more »


Twitter: The Path to Customer Service Domination

There’s no doubt that Twitter is changing the landscape of customer service through social media. Did you know that over 1 million people view customer service related tweets every week? That’s a lot of people with potentially a lot of buying power. You won’t want to ignore this growing (and growing larger) audience and the… Read more »


Desk.com is On the Road and Heading Your Way

With spring busting out all over, we are hitting the road to bring our passion for customer support to a city near you!  We’ve got best practices to share, advice to spare and tips for flair in providing exceptional service to your customers.  Join us to hear from other fast-growing companies about how they use Desk.com… Read more »


Introducing: First Annual Desk.com Customer Survey

Companies proactively addressing the needs of the customer are the ones that are effectively growing their business. Fast-growing companies such as Fab, Hotel Tonight and SoundCloud have already taken the first step of providing excellent service and support to their customers by leveraging Desk.com. Today, we are excited to unveil Desk.com’s first annual customer survey… Read more »


The Importance of the Customer Lifecycle Infographic

The proliferation of social media and mobile devices have completely changed how customers interact with a company. Today’s customers expect the best customer service and they want it from the channels they choose. The first experience your customer has with your company is critical. It can determine whether they will become a life-long customer or… Read more »



Why WP Valet Moved to Desk.com and the Salesforce1 Platform

We are living in an incredible new, world of amazing technologies. However with the rise of these innovative products comes the demand for a different kind of service. Today’s customer expects a 1:1 relationship with companies and they expect a consistent experience on every channel. WP Valet is a small yet, up-and-coming company  that embraces… Read more »


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