What’s the secret? Why do some small businesses hit the jackpot while others quickly fizzle out? Today, it takes more than a great idea, capital, & a ping-pong table to get a business off the ground. Customer service needs to be a part of your company DNA from day one. At Dreamforce ’15, Desk.com CMO,… Read more »
It’s only 51 days until Black Friday and smart retail businesses are already ramping up their customer support. What can small businesses do now to make sure they are ready? We sat down with Anthony Soohoo, Co-founder and CEO of fast-growing furniture retailer Dot & Bo, to talk about the importance of customer service to… Read more »
Did you know it’s National Customer Service week? Yes, that’s right. Since 1992, the first week in October has been dedicated to celebrating the importance of customer service in helping businesses grow. But support is important all year long. Here are four ways you can be sure to offer awesome customer service 365 days a… Read more »
Startups can be crazy, exciting places to work. While it can often feel like there are more balls in the air than hands to catch them, somehow everything ends up getting done. This is because, many times in startups, people from one department jump into another department to tackle the tasks at hand. The collaborative,… Read more »
We all know that honesty is the best policy, but did you know only 4% of your customers will actually tell you if they’re unhappy? That means 96% of your customers might be bottling up any dissatisfactions. Talk about passive-aggressive! Sure, there are tools available to help businesses understand how customers feel about their company… Read more »
Miss out on Dreamforce earlier this month? Not to worry, your friends at Desk.com have got you covered! Our GM, Leyla Seka, sat down with This Week in Tech (TWiT) during the event to discuss trends in customer service, new features from Desk.com, generational perceptions of customer service and the first-ever Startup Summit. Relive the #DeskatDF… Read more »
Your business is growing, your inbox is overflowing, and you know you need a customer support solution. But you don’t have weeks to deploy a solution or configure new helpdesk software. You need help now. Good news: It’s easy to deploy the Desk.com help desk solution so your agents can manage all of your support… Read more »
Your customer service representatives are the “face” of your company. They give customers the first impression of your company, an impression that often makes or breaks the future of your company’s customer relations. Of course, you want a winning customer service rep — someone who knows what to say, and perhaps more importantly, what not… Read more »
When you’re starting a new company and trying to get a product out the door, worrying about your organizational culture might seem frivolous. Do you really have time for touchie-feelie morale activities when you’re trying to raise enough money to make payroll? But as your company grows beyond 50 employees, founders will have less direct… Read more »
Did you know that even if they like your products, ⅔ of customers will switch if they are not happy with the customer experience? In today’s world, the service you offer is every bit as important as your product itself. In the 1990s service was about the phone, in the 2000s it was about social,… Read more »
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