As more and more companies adopt a customer-centric focus, customer expectations for service have increased. As a result, customer support quality has quickly become a differentiating factor between a company’s success and failure. Companies must therefore optimize their phone support quality in order to increase customer satisfaction and long-term survival. This blog post will help… Read more »
While many new startups and small companies just want the opportunity to get potential customers through their doors or onto their new website, this isn’t the end game. Once you have them engaged, you have to close the sale. You must be able to influence their purchase decisions and turn them from a browser into… Read more »
It used to be that if you lived in San Francisco and wanted to go to the airport, you called Yellow Cab, spoke to a dispatcher, and hoped like hell that the car would arrive in time for you to make your flight. Now, if you book with Lyft or Uber you can see exactly… Read more »
1. Getting your house in order. We are all guilty of not spending enough time to properly help ourselves out, by keep everything in order. What I mean by this, is we have seen a particular issues crop up a thousand times, yet we are still writing out a response, word by word. Stop. Get… Read more »
Customers that have great early experiences are much more likely to be loyal than those who have a hard time onboarding, or worse, never really engage with your products and services. Some organizations delight customers from the first moment: Uber can have a car in front of your door within minutes of entering your email… Read more »
For the first time ever, Desk.com will be at SXSW this year, and we have lots to share with you on making your small business succeed. We’ll be hosting a giant St. Patrick’s Day-themed party at Maggie Mae’s on Sunday, March 15th! In addition to the Texas-style barbecue we’ll be serving at the event, we’ll… Read more »
Customer service is an extremely difficult and complex field. So many interactions rely on a careful blend of marketing know-how, social cues, and psychology. Sometimes, the challenges may feel insurmountable, especially after a long day of addressing complaints and concerns. However, customer service reps often know that there are magic words that can help customers… Read more »
There are approximately 28,443,856 small businesses currently operating in America. What truly sets them apart from each other isn’t just their product alone, but the secret sauce of customer service. But not just delivering the basic, vanilla-flavored, “that’ll do” level of customer service. Those who understand how to offer world-class customer service are the ones… Read more »
Desk.com makes it easy for you to help customers and now we’re making it easier for you to help yourself too. With our new support center design and layout, you can quickly find helpful content organized by audience type and goal. The new support homepage is divided into four main categories: Getting Started, Agent, Admin,… Read more »
I grew up in a small town. A really small town where neighbors were friends, families were close-knit, and hugs were easy to come by. My dad owned a local barber shop, the kind you see in old movies – cash only, hot shaves, and men laughing heartily at jokes – and before that, my… Read more »
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