Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Engagement

Our contest & social guide to Dreamforce

Legos, purple blowfish, rocket ships, Herschel Supply hip packs. what do all of these things have in common? They’re part of the social plans and contests we have planned for you at Dreamforce. Make sure that you’re in the know about these top picks so you don’t miss out: Compete in our “Grow Your Business”… Read more »

5 ways Dreamforce delivers the future of customer service

Today, companies across all industries want to put their customers first, which requires a focus on the customer service experience. Companies of all sizes have to adopt a service-first mentality in order to make the experience easy for customers and agents, and they need the capability to deliver fast, customized service everywhere. In just two… Read more »

5 ways to grow your business with customer service [infographic]

How does an SMB with limited resources, time, and money compete against the big fish? You need to engage the blowfish effect. If you haven’t heard of the blowfish effect, it’s the act of making your small business appear larger than it really is so you look like the big fish in the pond. Awesome… Read more »

Announcing the Salesforce Service Surfboard Award winners – style!

A few months ago, we asked for your nominations for the first-ever Service Surfboard Awards honoring our awesome customers who consistently deliver exceptional service with We received a ton of great submissions and learned so much about how customers are changing the game when it comes to customer service for fast-growing companies. The… Read more »

The can’t miss Dreamforce ’14 sessions

Dreamforce 2014 is the place for small businesses to learn from successful entrepreneurs, investors, and industry leaders who will share real strategies and best practices to grow your business and bring it to the next level. You won’t want to miss the conversations with experts like Jeremy Stoppelman, Reid Hoffman, and Marc Anderssen. Also join… Read more »

Our new e-book “The Startup’s Guide to Customer Service” is here

Do you ever wonder why some startups are wildly successful but other, equally promising ones, fail spectacularly? A great concept, capital, passionate employees, and a private chef can only get you so far. Sometimes the difference between killing it and dying on the vine comes down to something really simple. Like fast, helpful customer service…. Read more »

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