Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Posts Categorized:Customer Engagement

10 tips for excellent phone support etiquette

As more and more companies adopt a customer-centric focus, customer expectations for service have increased. As a result, customer support quality has quickly become a differentiating factor between a company’s success and failure. Companies must therefore optimize their phone support quality in order to increase customer satisfaction and long-term survival. This blog post will help… Read more »

How to help your customers make purchase decisions

While many new startups and small companies just want the opportunity to get potential customers through their doors or onto their new website, this isn’t the end game. Once you have them engaged, you have to close the sale. You must be able to influence their purchase decisions and turn them from a browser into… Read more »

8 tactics to onboard & engage new customers

Customers that have great early experiences are much more likely to be loyal than those who have a hard time onboarding, or worse, never really engage with your products and services. Some organizations delight customers from the first moment: Uber can have a car in front of your door within minutes of entering your email… Read more »

Get lucky with Desk.com at SXSW 2015

For the first time ever, Desk.com will be at SXSW this year, and we have lots to share with you on making your small business succeed. We’ll be hosting a giant St. Patrick’s Day-themed party at Maggie Mae’s on Sunday, March 15th! In addition to the Texas-style barbecue we’ll be serving at the event, we’ll… Read more »

3 behaviors and phrases customer service reps should avoid

Customer service is an extremely difficult and complex field. So many interactions rely on a careful blend of marketing know-how, social cues, and psychology. Sometimes, the challenges may feel insurmountable, especially after a long day of addressing complaints and concerns. However, customer service reps often know that there are magic words that can help customers… Read more »

How to provide world-class customer service as a small business

There are approximately 28,443,856 small businesses currently operating in America. What truly sets them apart from each other isn’t just their product alone, but the secret sauce of customer service. But not just delivering the basic, vanilla-flavored, “that’ll do” level of customer service. Those who understand how to offer world-class customer service are the ones… Read more »

Introducing the awesome new Desk.com support center

Desk.com makes it easy for you to help customers and now we’re making it easier for you to help yourself too. With our new support center design and layout, you can quickly find helpful content organized by audience type and goal. The new support homepage is divided into four main categories: Getting Started, Agent, Admin,… Read more »

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