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The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Engagement

Don’t Get Terminated: Adapting to Wearable Technology

Before his infamous nude rampage in Terminator 2, Arnold utters the unforgettable line, “I need your clothes, your boots, and your motorcycle.” And also that really cute mood ring… What people often forget, however, is how the T-800 decides on this particular guy and his fashionable pair of leather chaps. In the scene, the super… Read more »

Get a Complete Picture of Your Customers with FullStory

Ask anyone who works with customers. The more you know about them, the faster, more personalized help you can offer. And the better overall experience. That’s why integrating your sales and service solutions is so important. And why seeing the full picture of how customers engage with your product is important too. New integration:… Read more »

Turning Support into Marketing

If you’re like most businesses, you have a “support” link on your website where your customers can contact you with product issues or questions. It’s likely you’ve even built out a support team trained to minimize any fallout from these problems. If that’s the case, it’s time to call everyone into the conference room and… Read more »

Desk Does Dallas!

Another successful stop on the Roadshow – Dallas! But we didn’t just eat some delicious barbecue and thaw off in the Dallas warmth from the San Francisco chill. Nope, we rounded up a couple of our amazing customers and told the story at the Fairmont hotel, along with the other products featured in… Read more »

Why the Best Customer Service is Invisible

You’ve heard it time and time again—customer service is a very hands-on part of a business and if you rely too much on technology, you’re driving away customers. This can certainly be true at times, but not all the time. In fact, the best customer service is invisible and readily used by companies that are… Read more »

Customer Support = The Most Important Team

Not that long ago, customers only ever really interacted with sales staff. The internet, and the way we buy things, has changed all that. ‘Pay as you go’ is the way we are going We have started to subscribe to things, rather than buy outright now: We stream music instead of buying CDs or downloads… Read more »

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