Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Engagement

Our new e-book “The Startup’s Guide to Customer Service” is here

Do you ever wonder why some startups are wildly successful but other, equally promising ones, fail spectacularly? A great concept, capital, passionate employees, and a private chef can only get you so far. Sometimes the difference between killing it and dying on the vine comes down to something really simple. Like fast, helpful customer service…. Read more »

This Is How Customer Service Should Be

Recently, I met up with a friend for drinks, and she asked me to recommend some new apps. (With friends like these, who wants to spend all day combing through Apple Store reviews?) “You always have good apps,” she said. “What’s your favorite these days?” Before I reveal it, let’s take a step back. Here… Read more »

Empowering Your Customers with Solid Knowledge Base Articles

Companies that offer online-based products and services must strongly consider incorporating a knowledge base as a support offering. A well-done collection of articles can save your company an immense amount of time, since your customers will be empowered to seek out answers to their own questions. Knowledge bases play a substantial role in building customer… Read more »

Customer spotlight: Four ways 99designs connects customers with the help they need

With the explosive growth of mobile apps and social networks, today’s companies are increasingly focused on new ways to connect with customers. For 99designs, the world’s largest online marketplace for graphic design, that’s nothing new. They pioneered the design contest, where graphic designers compete in response to a customer’s brief and the winner receives a… Read more »

Customer Spotlight: Four ways GetFeedback delivers fast, phenomenal customer service

How does a small business stand out in a crowded marketplace? For GetFeedback, a San Francisco-based startup that creates engaging, mobile-ready online surveys, it’s by providing both a superior product and superior customer support. Founder Kraig Swensrud explains, “In today’s world, customers don’t want to wait for an answer, and it’s our responsibility to provide… Read more »

How to pick the right help desk for you

Acquiring customers and keeping your customers happy so they continue to do business with you when you are a small business is crucial. But it’s even more important for you to service each customer that wants to talk to you – whether it’d be through email, social, phone, etc. – you have to be ready… Read more »

Customer service perspectives from Walloon Lake

Last week, I vacationed on Walloon Lake.  Tucked away in Northern Michigan, it’s not the typical vacation spot for Californians but after politely declining repeated invitations from our good friends, we finally made the decision to experience first-hand what the fuss was all about. Walloon Lake did not disappoint. Sleeping until 10 am (we were… Read more »

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