Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Experience


Twitter: The Path to Customer Service Domination

There’s no doubt that Twitter is changing the landscape of customer service through social media. Did you know that over 1 million people view customer service related tweets every week? That’s a lot of people with potentially a lot of buying power. You won’t want to ignore this growing (and growing larger) audience and the… Read more »


Customer Service Takes Center Stage in Boston

Last week, we invited a few of our Boston-based customer service stars to share their expertise and wisdom with attendees at the Salesforce1 World Tour.  Like so many Desk.com customers, these fast-growing companies rely on us to provide them with the ability to instantly deliver outstanding customer support.  And, boy, did they deliver! Boloco Marketing… Read more »


Service Excellence – Essential for Customer Success

Yesterday, Desk.com participated in the Salesforce Essentials for Service Excellence event here in our backyard of San Francisco. The event brought together an intimate group of thought leaders for an afternoon of exchanging ideas and stories about how customer service is critical for business success within fast-growing companies. Rick DeLisi of Corporate Executive Board kicked… Read more »


Putting Fast and Efficient Customer Service in the Books

As the first and largest internet bookstore in Denmark, SAXO.com is no stranger to overcoming a good challenge. And it’s that entrepreneurial spirit, ambition and “full speed ahead” mentality that embodies what it truly means to be a fast-growing company. So in 2013, when SAXO.com decided it was time to take on another challenge and completely… Read more »


Introducing: First Annual Desk.com Customer Survey

Companies proactively addressing the needs of the customer are the ones that are effectively growing their business. Fast-growing companies such as Fab, Hotel Tonight and SoundCloud have already taken the first step of providing excellent service and support to their customers by leveraging Desk.com. Today, we are excited to unveil Desk.com’s first annual customer survey… Read more »


The Importance of the Customer Lifecycle Infographic

The proliferation of social media and mobile devices have completely changed how customers interact with a company. Today’s customers expect the best customer service and they want it from the channels they choose. The first experience your customer has with your company is critical. It can determine whether they will become a life-long customer or… Read more »



Delivering a Customer Service Experience With Personality

The customer experience is the cornerstone of great customer service, and can change the way your entire organization is perceived by your customers and employees. While many companies seemingly understand the importance of these relationships, they don’t always know how to implement strategies to improve them. Focusing on the people, process and technology is vital… Read more »


How to Maximize Your Customer Service Productivity

Fast growing companies need to provide the same level of productivity as their larger counterparts. As your business grows, you don’t always have the luxury to grow your support team at the same pace. You need to have that productivity built in. Providing great customer service is about connecting with your customers where they are… Read more »


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