Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Experience

Maximize the value of self-service

The Sales Engineering team will be posting monthly to the blog in an effort to share best practices and industry trends with our customer base. As SEs, we are fortunate to work with hundreds of exciting customers and prospects to see what can be accomplished with This is the first monthly post and… Read more » helps Android users take care of business

Small companies can’t afford to leave their business behind when they’re on the road. Now Android users can offer fast, awesome customer service from anywhere with the Android app. You can stay on top of customer issues, collaborate with your team, and track and quickly respond to cases. It’s that easy and it’s always… Read more »

5 strategies for not making customer service hard for your customers

Customer service doesn’t have to be an oxymoron. In fact, what if you were so proactive with your service that you were able to delight customers before they could even become disappointed? Or, when they do become disappointed, if you could react so quickly and effectively that you can delight them straight away? Before we talk about… Read more »

Join Desk @ Dreamforce 2014

October 13-16, 2014 | San Francisco, CA Register today using the discount code D14DSK100 to receive $100 off. Dreamforce is much more than your typical user conference — it’s four high-energy days of innovation, fun, and giving back.. will be bringing our A-game with networking hubs, one-on-one training opps, breakout sessions, interactive demos, in-depth discussions,… Read more »

You can totally make SXSW freakin’ awesome

Going to SXSW? Help make it freakin’ memorable! Community voting for speaker proposals opened yesterday and runs through 11:59 pm on Friday, September 5th. Here at we’ve worked hard to put together some sessions that won’t disappoint and are sure to give you valuable lessons in building your business. You can vote for a… Read more »

4 ways to motivate your service organization for success

It’s painful. A recent customer service fiasco has gone viral and a wonderful company’s image has been trashed in front of thousands of people. Although anyone who listens to the recording of the call would probably agree that the agent is a complete tool, many businesses are taking a step back to re-examine their own… Read more »

Customer spotlight: 3 ways Nextdoor uses awesome customer support to grow its business

When you rely on customer advocates to promote your business, it’s critical that you keep them happy. For Nextdoor, a private social network for local communities, helping its partner/customers build successful networks means building long-term relationships and quickly resolving unique and complicated requests. Here are three ways that Nextdoor uses customer support software to… Read more »

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