Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Experience

Customer spotlight: Holiday tips for retail customer service teams

It’s that time of the year again where shoppers flood malls, shopping centers, and online stores in search of the perfect gifts for family and friends. The holiday season is just around the corner and if you’re running a small business in retail, chances are you’re already ramping up your support team to prepare for… Read more »

Remember – You’re making someone’s holiday!

“You have to have one last pair of tan Uggs in a size 7. YOU. HAVE. TO.” This type of request was a refrain I heard several times daily during the Christmas rush working in the Women’s Shoes department at Nordstrom. As soon as the Uggs shipments hit the sales floor, it was chaos –… Read more » tells a story of its data using Mixpanel’s analytics reporting

Like many leading enterprise technology applications, employs the powers of product innovation, engineering & design talent, customer engagement, and market intuition in order to provide users a successful customer support product experience. But to have a leading B2B app isn’t as easy as having a good idea and delivering the ideal user experience. In… Read more »

Five ways to keep your customer service team off the naughty list

Celebrating the holidays with friends and family can be some of our most memorable times, but getting ready can sometimes be as stressful as buying a new car or taking the SATs. Not only does your customer support staff have their own celebrations to plan and presents to buy, but they also need to stay… Read more »

How to make sure your customer service team is efficient

Business Insights within has a lot of really cool metrics to give you a view into your support organization.  There are some obviously useful metrics like Created Cases, Resolved Cases, and Average Time to Resolution.  Today I would like to point out three really cool metrics to help you gauge the efficiency of your… Read more »

The 3 CSAT measures

In the world of Customer Satisfaction (CSAT), there are three very different measurements: How a customer feels about a company. How a customer feels about one or all of the products or services the company makes or provides. How the customer feels about the interaction he or she just had with the company (e.g. a… Read more »

Awesome customer service across the United States [infographic]

As we start preparing for the holiday rush, we wanted to step back and congratulate the companies who are doing customer service really, really well. We thought it would be cool to look around the country and see which companies each state thinks are especially fast and friendly whenever they need help. You can deliver… Read more »

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