Last month, Salesforce made its way to the Big Apple in a big way with two awesome events dedicated to helping companies of all sizes grow their business in the cloud. And, the Desk.com team was there in full force to help fast-growing companies realize their customer service dreams in the city of dreams. First… Read more »
What do you get when you bring together enterprise-grade customization, control, and insights? Desk.com Business Plus. Introducing our new edition, designed for fast-growing customers who want to offer personalized service and let agents manage more complex processes better than any point-solution. Every business wants to provide enterprise-level customer service — Now every business can with:… Read more »
It’s important for every business to prioritize its customers—but for startups, it’s crucial. Fortunately, creating an exceptional service experience is something startups can do with just small investments in resources and time, and the resulting ROI is worth it. After all, everyone appreciates the value of a good service interaction. And this was the main… Read more »
The best way to measure how your support team is doing is to simply reach out to your customers and ask them. Inevitably this can lead your customers to lay out their true feelings on how they have been treated, or their thoughts on your general level of service. The negative ratings you might receive… Read more »
Too often today’s big businesses approach customer support as if people that grew up with Beyonce and the Kardashians are the same as the ones that loved Farrah Fawcett and The Fonz. But many are finding a one-size-fits all customer service strategy doesn’t work in today’s market. How can you know what the right support… Read more »
Get everyone at your business excited about making customers happy by putting them first in everything you do. You’ll create new opportunities for customer happiness and growing your business. Although most companies agree that it’s important to build a customer-centric culture, many are confused about what that really means — and how to get started…. Read more »
With the rise of social media and other channels your customers can use to reach out to you, is providing phone support still important? Let’s also keep in mind that of all of the support channels, phone is the most expensive in terms of resources. This is because while an Agent is on a phone… Read more »
Keeping up with customer inquiries can be difficult for a fast-growing business — especially if you’re expanding around the globe. Gourmet Ads, an online platform that manages advertising for 1,200+ food websites, needed an easy way to scale service to its advertiser and publisher customers as it grew. Here’s how Desk.com helps: Provides an integrated… Read more »
It’s important for every business to prioritize its customers—but for startups, it’s crucial. Fortunately, creating an exceptional service experience is something startups can do with just small investments in resources and time, and the resulting ROI is worth it. After all, everyone appreciates the value of a good service interaction. Join us for the afternoon… Read more »
Most small businesses simply don’t have the resources to have a dedicated support team. This shouldn’t mean you couldn’t take your small team from nothing, to offering world-class support. Being Proactive, not pushy (Follow-ups) Desk gives you the ability to use a range of features that can help you be proactive in getting in touch… Read more »
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