Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Experience

The official Desk.com hackathon

The Desk.com Engineering culture is very close to our hearts and we thought the best way to channel our team’s creative juices was to have a Hackathon. We work with a modern stack that includes Ruby on Rails, AngujarJS, Sinatra, Redis and Elastic Search but continually look to evolve our architecture to support our aggressive… Read more »


5 ways Dreamforce delivers the future of customer service

Today, companies across all industries want to put their customers first, which requires a focus on the customer service experience. Companies of all sizes have to adopt a service-first mentality in order to make the experience easy for customers and agents, and they need the capability to deliver fast, customized service everywhere. In just two… Read more »


5 ways to grow your business with customer service [infographic]

How does an SMB with limited resources, time, and money compete against the big fish? You need to engage the blowfish effect. If you haven’t heard of the blowfish effect, it’s the act of making your small business appear larger than it really is so you look like the big fish in the pond. Awesome… Read more »


Announcing the Salesforce Service Surfboard Award winners – Desk.com style!

A few months ago, we asked for your nominations for the first-ever Service Surfboard Awards honoring our awesome customers who consistently deliver exceptional service with Desk.com. We received a ton of great submissions and learned so much about how Desk.com customers are changing the game when it comes to customer service for fast-growing companies. The… Read more »


Cool new features for our iOS app are here

We’re always working on ways to make your work life faster and easier. The latest update to the Desk.com iOS app in the Apple iTunes Store is doing just that, with great new features. Make sure you update your app so that you get these enhancements: Bulk Updates You can now quickly apply updates to… Read more »


The can’t miss Dreamforce ’14 sessions

Dreamforce 2014 is the place for small businesses to learn from successful entrepreneurs, investors, and industry leaders who will share real strategies and best practices to grow your business and bring it to the next level. You won’t want to miss the conversations with experts like Jeremy Stoppelman, Reid Hoffman, and Marc Anderssen. Also join… Read more »



5 things I wish I knew before I became a support agent

I’ve had a lot of different roles here at Desk.com and it all started with support.  Back story: I was working at a startup that uses Desk.com when I got a great opportunity to join the Wow team as a Support Engineer.  I learned a lot in that position and thought I would share some… Read more »




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