Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Experience

Help! I just became the Desk.com admin…

This is the next in the Desk.com SE series intended to help those who have just inherited the responsibility of owning their Desk.com implementation. Here are four points of advice to help you in managing your instance. 1. Take control of what is YOURS If there is one trait in common with some Desk.com implementations… Read more »


6 advanced small business tips to improve customer service

Running a successful small business can be a struggle. Big-name companies have the luxury of being able to offer greater selection, better locations, and lower prices across all industries. Why, then, do customers keep coming back to small businesses? In many cases, it boils down to service. Small businesses are known for treating customers as… Read more »


The law of the mirror

Modern technology has greatly increased the scale at which companies can provide customer service. At SignUpGenius, for example, we provide customer support for up to seven million unique users per month with under half-a-dozen customer support representatives. While web-based tools like those at Desk.com are invaluable for making this possible, the key to using electronic… Read more »


4 steps for creating brand evangelists with customer service

Many people think customer service is just about answering questions — how a product works, when the next version will come out, why a delivery is late. But for small and medium businesses, it is so much more. It’s one of the most powerful and cost-effective ways for you to drive loyalty and repeat business,… Read more »


Connecting on a human level through online customer support

Chances are, you’ve experienced the crushing frustration of going in automated phone tree circles, trying to the find the magic combination of buttons to press to speak with a customer service representative. Or perhaps you’ve struggled with faulty apps that disconnect while you try to live chat with a representative. It’s exactly this type of inconvenience… Read more »


Customer spotlight: Hailo drives ahead with in-app support

“Support customers where they are,” has been a mantra of customer service ever since the social revolution. But what if where they are isn’t Facebook, or Twitter, or their email inbox? What if they are in your app? As more and more businesses shift their focus from desktops to mobile apps, it’s harder for customers… Read more »


6 low-cost technology trends to improve SMB customer service

Decades ago, long before faxes and emails, customer service was mostly dependent upon telephone contact, aside from actual face-to-face interaction with your customers. With all of our new technology, it’s more important than ever to interact with your customers online since that is where the vast majority of them are doing their business. If you… Read more »


Come see Salesforce Service Cloud1 reimagined!

It’s ironic. You work so hard to bring your business idea to life and put the infrastructure in place to help it grow….but if it grows too fast your systems can’t keep up and you’re dead in the water. That’s something that Desk.com customers never need to worry about. If your need for customization and… Read more »



Bubbles and Burning

Access to capital at an early stage may be at an all-time high, but access to the right talent and services in the early days, while companies scale, could make or break you. So, is there still a ‘capital crunch’ or are startups failing in a ‘talent famine’? The rate of company formation is at… Read more »


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