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The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Experience



Don’t Get Terminated: Adapting to Wearable Technology

Before his infamous nude rampage in Terminator 2, Arnold utters the unforgettable line, “I need your clothes, your boots, and your motorcycle.” And also that really cute mood ring… What people often forget, however, is how the T-800 decides on this particular guy and his fashionable pair of leather chaps. In the scene, the super… Read more »


Get a Complete Picture of Your Customers with FullStory

Ask anyone who works with customers. The more you know about them, the faster, more personalized help you can offer. And the better overall experience. That’s why integrating your sales and service solutions is so important. And why seeing the full picture of how customers engage with your product is important too. New Desk.com integration:… Read more »



5 Ways To Handle A Disappointed Client (Even If The Customer Is Wrong)

A former boss once told me, “The customer is always right, except when they’re wrong. But even when they’re wrong, you’ve gotta make them feel right.” That adequately describes the delicate balancing act that is Customer Service. Customer Service Reps worldwide will tell you that few clients reach out to thank a company for doing… Read more »


5 Reasons to Model Your Customer Service Around a Hospital

When I went into a hospital with my wife recently, I was expecting good care. I was expecting optimal recovery. What I wasn’t expecting, however, was to be inspired by some of the most efficient, exceptional customer service operations that I have ever witnessed. Here are the top five things I observed which you can… Read more »




Customer Spotlight: How DealerFire gets 1262% ROI with Desk.com

  Awesome customer service. Not only can it increase customer loyalty, but it can be a huge competitive advantage. Many startups default to a shared email inbox to manage inquiries, but savvy ones understand that a relatively small expenditure on a customer support app can have big dividends. Like DealerFire, which achieved a 1262% ROI… Read more »


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