Learn customer support strategies from our customers, partners, and expert bloggers.

Posts Categorized:Customer Experience

Lessons learned from “Project: Day in the Life”

Picture this. You’re a small business or startup that has planned and planned and planned and finally you have an amazing customer service or sales process. You can’t wait to implement this new process and start getting customer feedback like, “Your support representative was so quick!,” or “Your sales representative was extremely informative!” and especially,… Read more »

Three Secrets to Customer Service Success for SMBs

Successful SMBs (Small and Medium-sized Businesses) can clearly answer this fundamental question very early on: What do we care about most? And, while many SMBs are focused on acquiring new customers, keeping new customers is actually more important. In fact, SocialMediaToday references several studies that state acquiring a new customer is 5-10x more expensive, so… Read more »

Three ways GoSquared moves ahead with total company support

To succeed in today’s hyper-competitive environment, startups need to make sure that everyone in their company is committed to customer success. By having every employee from the receptionist to the CEO help with customer support even small companies can offer awesome experiences and drive business success. Just ask GoSquared. The fast-growing company makes an easy-to-use… Read more »

5 Steps to Winning Back Your Former Customers

For small, fast-growing businesses, keeping your customers happy is just as important as winning their business in the first place. But it’s not always that easy to turn customers into fans for life when you’re starting out. Especially when you have to complete with larger companies with unlimited resources and staff dedicated to help them accomplish this much… Read more »

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