As more and more companies adopt a customer-centric focus, customer expectations for service have increased. As a result, customer support quality has quickly become a differentiating factor between a company’s success and failure. Companies must therefore optimize their phone support quality in order to increase customer satisfaction and long-term survival. This blog post will help… Read more »
When fully maximized as a tool for business growth and development, social media can be an incredibly powerful customer service tool. It gives you a direct connection to your customers and target market that just isn’t possible in any other way. Is your business utilizing social media in the best ways possible? 4 tips for… Read more »
From washing dishes after school to waiting tables on the weekends, I basically grew up in my family’s Italian restaurant. And although I’m no longer tossing pizza dough in the evenings, many of the things I learned there have stuck with me: how to cook, how to carry four plates on one arm (which is… Read more »
Here at Desk.com, part of our WOW team are customer solutions consultants who have the unique opportunity to work with Desk.com customers early on in the set-up and configuration process. Over numerous engagements, they have learned a ton from our customers around getting their customer support up and running. We asked our WOW team solutions… Read more »
Overcoming an industry reputation is a tall order for any business. 212 Staffing wants to challenge the idea that the good customer service in the recruiting industry is an oxymoron. We spoke with Richard Eib, Founder and Managing Consultant, US, about simplifying the recruiting process and using technology to ensure that no one falls through… Read more »
It used to be that if you lived in San Francisco and wanted to go to the airport, you called Yellow Cab, spoke to a dispatcher, and hoped like hell that the car would arrive in time for you to make your flight. Now, if you book with Lyft or Uber you can see exactly… Read more »
1. Getting your house in order. We are all guilty of not spending enough time to properly help ourselves out, by keep everything in order. What I mean by this, is we have seen a particular issues crop up a thousand times, yet we are still writing out a response, word by word. Stop. Get… Read more »
My mother-in-law decided to start her own breed of chickens, and we helped her out in her pursuit of the “Victoria” breed. They were a combination of Australorp, Americanos, Delaware and a little bit of Jungle fowl thrown in for good measure. It all started from a single rooster that was given to her and… Read more »
Customers that have great early experiences are much more likely to be loyal than those who have a hard time onboarding, or worse, never really engage with your products and services. Some organizations delight customers from the first moment: Uber can have a car in front of your door within minutes of entering your email… Read more »
You’ve probably heard of the 80/20 rule (or Pareto Principle). 80% of sales come from 20% of your customers. 80% of customers use only 20% of a software products. And for most online businesses, 20% of the most frequently asked questions make up a whopping 80% of their support ticket volume. When you’re a growing… Read more »
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