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The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Service

Here’s to the fun times at Dreamforce 2014

As we wrap up the biggest event of the year here at Desk, we want to take a second to reflect on all the learning, sharing, giving back and fun we had at the biggest Dreamforce ever. From product deep dive sessions, to a Bruno Mars/Michael Jackson themed flash mob, to inspirational customer stories, to… Read more »


Small business is big business at Dreamforce

Think Dreamforce is just for big companies? Wrong! Dreamforce is for anyone that dreams big. Yesterday, at the Small & Medium Business Keynote, Salesforce showcased tools that will help small businesses scale easily as you grow, outsmart your competition, and engage customers — so you can grow faster than ever. With 89% of consumers reporting… Read more »


Come see Salesforce Service Cloud1 reimagined!

It’s ironic. You work so hard to bring your business idea to life and put the infrastructure in place to help it grow….but if it grows too fast your systems can’t keep up and you’re dead in the water. That’s something that Desk.com customers never need to worry about. If your need for customization and… Read more »



Bubbles and Burning

Access to capital at an early stage may be at an all-time high, but access to the right talent and services in the early days, while companies scale, could make or break you. So, is there still a ‘capital crunch’ or are startups failing in a ‘talent famine’? The rate of company formation is at… Read more »




Grow your retail business faster with Desk.com

Flash sales. Personal shopping. Subscription gifts. New online models are creating many new opportunities for small business retailers. But starting a new e-commerce business can be tough. Not only do you have to scale to meet seasonal and holiday surges, but in today’s uber-connected world there are more touch points than ever, and customers expect… Read more »


5 tips on building an epic customer-support team

Let’s face it: When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. And to deliver awesome service, you need an awesome service team at your back. While your “call center” may actually be your startup’s garage, you still need to put… Read more »


Customer spotlight: Special Dreamforce 2014 edition

It’s the final stretch before Dreamforce and we’re thrilled to have some of the hottest startups and small businesses joining us for the big event. Whether you want to learn how to get more out of Desk.com, or hear tips from your peers on growing a successful business in today’s market, here are four ways… Read more »


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