At Desk.com, we’re all about helping startups and small businesses fuel their growth with fast, awesome customer service. This year at Dreamforce, we’re thrilled to be part of a brand new experience designed specifically for startups. The Startup Summit is all about entrepreneurship, energy and inspiration. You’ll learn directly from 50+ startup experts, network and share… Read more »
When millennials encounter problems with products or services they typically try to solve issues on their own, but if they need customer service or technical support they want a rapid response via online chat or social media, according to a recent survey performed by Kelton Global for Salesforce’s Desk.com. These self-service, on-demand expectations are beginning… Read more »
Successful SMBs (Small and Medium-sized Businesses) can clearly answer this fundamental question very early on: What do we care about most? And, while many SMBs are focused on acquiring new customers, keeping new customers is actually more important. In fact, SocialMediaToday references several studies that state acquiring a new customer is 5-10x more expensive, so… Read more »
No one likes to see an email come in from a customer that is unsatisfied – especially when it has been escalated to the higher-ups on the customer side. For small, growing companies where customer happiness and retention is vital to their business, these types of situations can lead to a fire drills that require… Read more »
To succeed in today’s hyper-competitive environment, startups need to make sure that everyone in their company is committed to customer success. By having every employee from the receptionist to the CEO help with customer support even small companies can offer awesome experiences and drive business success. Just ask GoSquared. The fast-growing company makes an easy-to-use… Read more »
When your small to midsize business (SMB) begins to grow, you don’t want to slack off on the quality of customer service that clients have come to expect. While it is important to bring in new consumers to increase business, it’s just as important to keep repeat customers happy. That’s the idea behind customer service… Read more »
While a recent study focuses on how consumers interact with brands, the results also hold lessons for IT in how to tailor internal tech support services to best meet the expectations of a multigenerational workforce. Millennials — and to a lesser extent, older generations — are changing how they want to interact with customer service,… Read more »
Our new survey explores how different generations perceive and prefer to interact with your company’s customer service. And more importantly, we share how fast-growing companies can apply these insights to their support strategy. But even better news is that we’ve created an infographic highlighting the most important things you need to remember when supporting Millennials,… Read more »
“The customer is always right,” is thought to have been said by Marshall Field, a Chicago retailer, more than a hundred years ago. Alot has changed about the ways that companies interact with customers over the past hundred years, but making them a priority is just as important. If you want to make every customer… Read more »
Salesforce has long targeted SMBs with its Desk.com application for customer support, but on Wednesday the cloud powerhouse launched a new version of the software designed specifically for rapidly growing firms. Dubbed Desk.com Business Plus, the new edition focuses on helping small and medium-size businesses scale their operations while also boosting customer retention and maximizing… Read more »
Start your free trial now.
14 days free. No credit card required.