Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Service

Partner Spotlight: Support Inside Your Gmail Inbox

It’s no longer enough for fast-growing companies to just to provide customer support on every channel — social media, phone, email, chat, you name it. Customers now expect to get excellent service, on the channels they choose, any time they choose. But, while the explosion of mobile and social media is a big reason for… Read more »

The Hidden Enemy of Good Customer Service

I recently bought a custom picture frame from that suffered significant damage in transit to my doorstep. I braced myself for an inconvenient return process: the frame was large and awkwardly-sized, and would certainly be expensive to repackage and ship back to the framer. Imagine my surprise, then, when after just a few minutes… Read more »

How to Provide Kick-ass Customer Support: Part 2

Process/Customer Interaction Theme This is the second installment of a three part series. You can check out how to master the tools in part 1, but here you’ll be able to more quickly work through cases.  But that’s not where the buck stops.  Being able to work fast is only half the battle. Here we’ll walk… Read more »

Don’t Get Terminated: Adapting to Wearable Technology

Before his infamous nude rampage in Terminator 2, Arnold utters the unforgettable line, “I need your clothes, your boots, and your motorcycle.” And also that really cute mood ring… What people often forget, however, is how the T-800 decides on this particular guy and his fashionable pair of leather chaps. In the scene, the super… Read more »

5 Keys to Building a Stellar Customer Support Process

In the age of instant online feedback, customer support is a critical capability for any company – whether it’s a SaaS software company, a physical goods manufacturer or a consumer-facing online service. Quickly and thoroughly addressing questions or concerns helps your sales team, reduces churn, spreads positive word-of-mouth and establishes a trusting relationship with that… Read more »

Get a Complete Picture of Your Customers with FullStory

Ask anyone who works with customers. The more you know about them, the faster, more personalized help you can offer. And the better overall experience. That’s why integrating your sales and service solutions is so important. And why seeing the full picture of how customers engage with your product is important too. New integration:… Read more »

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