Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Service

Quick Codes? Macros are even better!

We’ve been considering whether or not to support Quick Codes in the Next Gen Agent Desktop interface for some time now because we know that some of our customers love and rely heavily on them to quickly drop article text into the case reply box for a speedy response.  But Macros can do the exact… Read more »



Our new e-book “The Startup’s Guide to Customer Service” is here

Do you ever wonder why some startups are wildly successful but other, equally promising ones, fail spectacularly? A great concept, capital, passionate employees, and a private chef can only get you so far. Sometimes the difference between killing it and dying on the vine comes down to something really simple. Like fast, helpful customer service…. Read more »


This Is How Customer Service Should Be

Recently, I met up with a friend for drinks, and she asked me to recommend some new apps. (With friends like these, who wants to spend all day combing through Apple Store reviews?) “You always have good apps,” she said. “What’s your favorite these days?” Before I reveal it, let’s take a step back. Here… Read more »


Empowering Your Customers with Solid Knowledge Base Articles

Companies that offer online-based products and services must strongly consider incorporating a knowledge base as a support offering. A well-done collection of articles can save your company an immense amount of time, since your customers will be empowered to seek out answers to their own questions. Knowledge bases play a substantial role in building customer… Read more »



Customer spotlight: Four ways 99designs connects customers with the help they need

With the explosive growth of mobile apps and social networks, today’s companies are increasingly focused on new ways to connect with customers. For 99designs, the world’s largest online marketplace for graphic design, that’s nothing new. They pioneered the design contest, where graphic designers compete in response to a customer’s brief and the winner receives a… Read more »


August’s product updates

We never make our customers wait for the next big thing, we make sure they are available to our customers before it even becomes the next big thing. Desk.com introduced a more powerful support center, with new embedded video capabilities, empowering small businesses to provide their customers with the information they need. We were thrilled… Read more »


Get closer to your B2B customers with our new report

We are excited to announce the release of the new “companies” report, a powerful addition to the Desk.com Business Insights toolbox.  The companies report gives valuable insights to our PLUS plan users who work with business customers. The companies report aggregates, measures, and compares activities across the companies you interact with from a support perspective…. Read more »


What it takes to be in customer service

In a matter of weeks, many customer service departments will start staffing for what is expected to be the busiest holiday season ever for online retailers. AOL Jobs recently asked StellaService Client Development Manager Chris Vodola what it takes to be a customer service rep in the digital era. Vodola has more than 15 years… Read more »


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