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The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Customer Service

Don’t Get Terminated: Adapting to Wearable Technology

Before his infamous nude rampage in Terminator 2, Arnold utters the unforgettable line, “I need your clothes, your boots, and your motorcycle.” And also that really cute mood ring… What people often forget, however, is how the T-800 decides on this particular guy and his fashionable pair of leather chaps. In the scene, the super… Read more »

5 Keys to Building a Stellar Customer Support Process

In the age of instant online feedback, customer support is a critical capability for any company – whether it’s a SaaS software company, a physical goods manufacturer or a consumer-facing online service. Quickly and thoroughly addressing questions or concerns helps your sales team, reduces churn, spreads positive word-of-mouth and establishes a trusting relationship with that… Read more »

Get a Complete Picture of Your Customers with FullStory

Ask anyone who works with customers. The more you know about them, the faster, more personalized help you can offer. And the better overall experience. That’s why integrating your sales and service solutions is so important. And why seeing the full picture of how customers engage with your product is important too. New integration:… Read more »

5 Ways To Handle A Disappointed Client (Even If The Customer Is Wrong)

A former boss once told me, “The customer is always right, except when they’re wrong. But even when they’re wrong, you’ve gotta make them feel right.” That adequately describes the delicate balancing act that is Customer Service. Customer Service Reps worldwide will tell you that few clients reach out to thank a company for doing… Read more »

5 Reasons to Model Your Customer Service Around a Hospital

When I went into a hospital with my wife recently, I was expecting good care. I was expecting optimal recovery. What I wasn’t expecting, however, was to be inspired by some of the most efficient, exceptional customer service operations that I have ever witnessed. Here are the top five things I observed which you can… Read more »

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