Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Posts Categorized:Customer Service

We’d like to be a part of it, New York, New York!

Last month, Salesforce made its way to the Big Apple in a big way with two awesome events dedicated to helping companies of all sizes grow their business in the cloud. And, the Desk.com team was there in full force to help fast-growing companies realize their customer service dreams in the city of dreams. First… Read more »

Every business wants to provide enterprise-level service. Now every business can.

What do you get when you bring together enterprise-grade customization, control, and insights? Desk.com Business Plus. Introducing our new edition, designed for fast-growing customers who want to offer personalized service and let agents manage more complex processes better than any point-solution. Every business wants to provide enterprise-level customer service — Now every business can with:… Read more »

Our Startup Summit was an awesome day of learning and great content

It’s important for every business to prioritize its customers—but for startups, it’s crucial. Fortunately, creating an exceptional service experience is something startups can do with just small investments in resources and time, and the resulting ROI is worth it. After all, everyone appreciates the value of a good service interaction. And this was the main… Read more »

3 reasons why the phone is here to stay

With the rise of social media and other channels your customers can use to reach out to you, is providing phone support still important?  Let’s also keep in mind that of all of the support channels, phone is the most expensive in terms of resources.  This is because while an Agent is on a phone… Read more »

Learn how Gourmet Ads reduced customer inquiries by 80%

Keeping up with customer inquiries can be difficult for a fast-growing business — especially if you’re expanding around the globe. Gourmet Ads, an online platform that manages advertising for 1,200+ food websites, needed an easy way to scale service to its advertiser and publisher customers as it grew.  Here’s how Desk.com helps: Provides an integrated… Read more »

Join us for the first ever Desk.com Startup Summit!

It’s important for every business to prioritize its customers—but for startups, it’s crucial. Fortunately, creating an exceptional service experience is something startups can do with just small investments in resources and time, and the resulting ROI is worth it. After all, everyone appreciates the value of a good service interaction. Join us for the afternoon… Read more »

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