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The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Events

5 insider tips for small & medium businesses at Dreamforce

Just because you’re considered a small or medium business doesn’t mean you can’t disrupt the industry and compete with the big brands. That’s why going to Dreamforce—and, more importantly, getting the most out of Dreamforce—is crucial for small and medium businesses. Here are 5 tips to help you do that: 1. Have a game plan, but… Read more »


Dreamforce is only 25 days away…

We’re counting down to the biggest cloud conference of the year. If you’ve never attended Dreamforce and haven’t signed up yet, think again! Dreamforce isn’t just for big companies; it’s for anyone who dreams big and wants to take their business to the next level. So what’s the deal for small businesses and startups at Dreamforce?… Read more »


Join Desk @ Dreamforce 2014

October 13-16, 2014 | San Francisco, CA Register today using the discount code D14DSK100 to receive $100 off. Dreamforce is much more than your typical user conference — it’s four high-energy days of innovation, fun, and giving back.. Desk.com will be bringing our A-game with networking hubs, one-on-one training opps, breakout sessions, interactive demos, in-depth discussions,… Read more »


You can totally make SXSW freakin’ awesome

Going to SXSW? Help make it freakin’ memorable! Community voting for speaker proposals opened yesterday and runs through 11:59 pm on Friday, September 5th. Here at Desk.com we’ve worked hard to put together some sessions that won’t disappoint and are sure to give you valuable lessons in building your business. You can vote for a… Read more »


4 inspirational quotes for the 4th of July

As America celebrates its Independence Day this weekend, we wanted to reflect on a group of people who had the foresight and leadership to shape the nation: our Founding Fathers. These political leaders and statesmen were passionate, dedicated and innovative—qualities we still value today in our leaders. And while most of us will celebrate by… Read more »



Desk.com takes on the capitals!

May was a busy month for the Desk.com event team! First, we flew all the way across the pond to London to connect with our European customers – and then hopped right back over to our nation’s capitol. The Salesforce1 World Tour in London and Washington DC was a fantastic showcase of some of our… Read more »


Desk.com roadshow continued: Chicago!

Last week, Desk.com landed in Chicago to catch up with our local customers, have a drink with some rock star developers at the RailsConf, and bring them all together at the Salesforce1 World Tour.  Three of our customers even got up on-stage to talk about how they’re able to deliver outstanding customer support with Desk.com… Read more »


5 reasons I love being a Desk.com developer

We love our developers here at Desk.com. After all, they are responsible for building our amazing customer support app that companies like Fab, HotelTonight and SoundCloud use to delight and engage with their customers every day. I recently sat down with Karthik Hariharan, Lead Engineer on our Platform team, to learn more about why he chose… Read more »


Customer service takes center stage in Boston

Last week, we invited a few of our Boston-based customer service stars to share their expertise and wisdom with attendees at the Salesforce1 World Tour.  Like so many Desk.com customers, these fast-growing companies rely on us to provide them with the ability to instantly deliver outstanding customer support.  And, boy, did they deliver! Boloco Marketing… Read more »


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