First of all, we’d like to thank everyone who took a moment to support our amazing Customer Wow team by voting in the Stevie Awards. So we’re excited to announce that the Wow Team won the bronze Stevie Award for “Customer Service Department of the Year – Computer Software – 100 or more Employees.” The… Read more »
Posts Categorized: Events
Want a shortcut to create real-time mailing lists and drip campaigns from within Desk.com to notify customers about new features or a bug fix? Need a way to track support interactions with customers from within your mobile app? You asked for these and more – and we’ve made it happen. While we love to think… Read more »
Spring is here! Even if it’s not warm and sunny where you are, spring is definitely in the air. The new season brings a sense of possibility and excitement, and that feeling extends to your business. To kick of the season, we put together a recap of the latest and greatest stuff that has made… Read more »
Here at Desk.com everything we do is focused on helping companies provide incredible Customer Service. Sometimes when you are moving so fast, it’s easy to forget to stop and appreciate the results of what we work so hard to accomplish every day. Last week while attending the Stevie Awards — the world’s top business awards… Read more »
Today is Community Manager Appreciation Day. So what, you say? Well, a community manager engages online on your business’s behalf and is the voice of the customer inside your organization — so you see they are quite important. Until this day of thanks was established back in 2010, the community manager was often an unsung hero. Community… Read more »
If you want to practice the Lean Startup methodology pioneered by Eric Ries and Steve Blank, one of the best places to do so is at a LeanStartupMachine workshop. The Lean Startup Machine workshop is the best place to learn the validation methods and techniques used by these industry leaders and it’s coming to Seattle… Read more »
From the moment @Benioff tweeted that that we needed to arrive early for the Dreamforce 2012 keynote, it was obvious that this was not going to be a typical technology conference. And as someone who had never attended Dreamforce before, I really wasn’t sure what to expect. The line at 7:30 reminded me more of a… Read more »
If you are a Desk.com customer, then you’re probably part of a small business and you may be wondering, how you can make the most out of attending Dreamforce?
Dreamforce is a user conference for customers of Salesforce and Desk.com. It’s where you get to meet and learn from the experts in marketing, sales, customer support, social media, and more. It’s where you get to meet your peers… and it’s also great fun. This year you will meet Richard Branson, General Colin Powell, Tony Robbins, and hear music from The Red Hot Chili Peppers.
All great business want to wow their customers, right? Business leaders from Jeff Bezos of Amazon to Eric Ries, Pioneer of the Lean Startup movement say creating a customer centric culture can help you be more successful. It’s a hot topic for startups and small business who are looking for any way to get an… Read more »
We’ve Launched Three Four New Desk.com Initiatives This Summer! It’s very satisfying to look back over our summer activities and see that a lot of our time went into something so productive — keeping in close touch with our customers. The programs have been so well-received, and it’s giving our team a boost as we… Read more »