What’s the secret? Why do some small businesses hit the jackpot while others quickly fizzle out? Today, it takes more than a great idea, capital, & a ping-pong table to get a business off the ground. Customer service needs to be a part of your company DNA from day one. At Dreamforce ’15, Desk.com CMO,… Read more »
Miss out on Dreamforce earlier this month? Not to worry, your friends at Desk.com have got you covered! Our GM, Leyla Seka, sat down with This Week in Tech (TWiT) during the event to discuss trends in customer service, new features from Desk.com, generational perceptions of customer service and the first-ever Startup Summit. Relive the #DeskatDF… Read more »
Did you know that even if they like your products, ⅔ of customers will switch if they are not happy with the customer experience? In today’s world, the service you offer is every bit as important as your product itself. In the 1990s service was about the phone, in the 2000s it was about social,… Read more »
There’s no getting around it: It’s over. That one hot week we had together was great — magical, even — and we learned so much from each other. But calendars change and life goes on. It’s time to pick up the pieces and move forward. We’re here to help. After all, Dreamforce 2015 was Salesforce’s… Read more »
There’s never been a better time to start and grow a new business. New mobile, cloud, and data-driven technologies are changing customer perceptions. Today’s consumers want more-more-more and they’re willing to switch to — and sometimes pay a premium for — services that offer a better customer experience. Look at Netflix, Uber, and Rent the… Read more »
Biscuits are nothing without gravy, and you can’t have Eggs Benedict without Hollandaise. It’s time to recognize a company that’s developed a customer service awesomesauce of its own. This (new!) annual award honors a business that goes above and beyond to put the customer first through fast, awesome support with Desk.com. And this year’s award… Read more »
Dreamforce is here, and Desk.com is thrilled to have some of the hottest startups and small businesses joining us for the big event. Whether you want to find out how to get more out of Desk.com or hear tips from your peers on growing a successful business in today’s market, here are three ways you… Read more »
Showing you the love — at Dreamforce and year round At Desk.com, we’re all about our customers. We use Desk.com to make our customers happy, and it’s our business to show you how to do the same. We hope you’ll join us at Dreamforce so we can tell you in person how honored we are… Read more »
For many Bay Area startups, Dreamforce is the ideal venue for connecting with customers, prospects and partners. It is the largest software conference on earth and is attended by people from 78 countries around the world. If you have opted out of being a sponsor or exhibitor, there are still plenty of opportunities to increase… Read more »
It isn’t like any other conference. With 1,500+ sessions, 135,000+ attendees, and 500+ cloud computing partners, Dreamforce is the world’s biggest technology gathering. This year there’s even a cruise ship for overflow housing! With so much to see and do, fitting it all in can be a challenge, so if you want to make the… Read more »
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