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The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Events

4 Inspirational Quotes for the 4th of July

As America celebrates its Independence Day this weekend, we wanted to reflect on a group of people who had the foresight and leadership to shape the nation: our Founding Fathers. These political leaders and statesmen were passionate, dedicated and innovative—qualities we still value today in our leaders. And while most of us will celebrate by… Read more » Takes on the Capitals!

May was a busy month for the event team! First, we flew all the way across the pond to London to connect with our European customers – and then hopped right back over to our nation’s capitol. The Salesforce1 World Tour in London and Washington DC was a fantastic showcase of some of our… Read more » Roadshow Continued: Chicago!

Last week, landed in Chicago to catch up with our local customers, have a drink with some rock star developers at the RailsConf, and bring them all together at the Salesforce1 World Tour.  Three of our customers even got up on-stage to talk about how they’re able to deliver outstanding customer support with… Read more »

5 Reasons I Love Being a Developer

We love our developers here at After all, they are responsible for building our amazing customer support app that companies like Fab, HotelTonight and SoundCloud use to delight and engage with their customers every day. I recently sat down with Karthik Hariharan, Lead Engineer on our Platform team, to learn more about why he chose… Read more »

Customer Service Takes Center Stage in Boston

Last week, we invited a few of our Boston-based customer service stars to share their expertise and wisdom with attendees at the Salesforce1 World Tour.  Like so many customers, these fast-growing companies rely on us to provide them with the ability to instantly deliver outstanding customer support.  And, boy, did they deliver! Boloco Marketing… Read more »

Service Excellence – Essential for Customer Success

Yesterday, participated in the Salesforce Essentials for Service Excellence event here in our backyard of San Francisco. The event brought together an intimate group of thought leaders for an afternoon of exchanging ideas and stories about how customer service is critical for business success within fast-growing companies. Rick DeLisi of Corporate Executive Board kicked… Read more » is On the Road and Heading Your Way

With spring busting out all over, we are hitting the road to bring our passion for customer support to a city near you!  We’ve got best practices to share, advice to spare and tips for flair in providing exceptional service to your customers.  Join us to hear from other fast-growing companies about how they use… Read more »

Celebrating The Stevie Awards 2014

First of all, we’d like to thank everyone who took a moment to support our amazing Customer Wow team by voting in the Stevie Awards. So we’re excited to announce that the Wow Team won the bronze Stevie Award for “Customer Service Department of the Year – Computer Software – 100 or more Employees.” The… Read more »

Introducing over 20 apps to support your business

Want a shortcut to create real-time mailing lists and drip campaigns from within to notify customers about new features or a bug fix? Need a way to track support interactions with customers from within your mobile app? You asked for these and more – and we’ve made it happen. While we love to think… Read more »

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