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The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Events

Customer Service Takes Center Stage in Boston

Last week, we invited a few of our Boston-based customer service stars to share their expertise and wisdom with attendees at the Salesforce1 World Tour.  Like so many Desk.com customers, these fast-growing companies rely on us to provide them with the ability to instantly deliver outstanding customer support.  And, boy, did they deliver! Boloco Marketing… Read more »


Service Excellence – Essential for Customer Success

Yesterday, Desk.com participated in the Salesforce Essentials for Service Excellence event here in our backyard of San Francisco. The event brought together an intimate group of thought leaders for an afternoon of exchanging ideas and stories about how customer service is critical for business success within fast-growing companies. Rick DeLisi of Corporate Executive Board kicked… Read more »


Desk.com is On the Road and Heading Your Way

With spring busting out all over, we are hitting the road to bring our passion for customer support to a city near you!  We’ve got best practices to share, advice to spare and tips for flair in providing exceptional service to your customers.  Join us to hear from other fast-growing companies about how they use Desk.com… Read more »


Celebrating The Stevie Awards 2014

First of all, we’d like to thank everyone who took a moment to support our amazing Customer Wow team by voting in the Stevie Awards. So we’re excited to announce that the Wow Team won the bronze Stevie Award for “Customer Service Department of the Year – Computer Software – 100 or more Employees.” The… Read more »


Introducing over 20 Desk.com apps to support your business

Want a shortcut to create real-time mailing lists and drip campaigns from within Desk.com to notify customers about new features or a bug fix? Need a way to track support interactions with customers from within your mobile app? You asked for these and more – and we’ve made it happen. While we love to think… Read more »


Winter Recap: The Latest and Greatest Happenings at Desk.com

Spring is here! Even if it’s not warm and sunny where you are, spring is definitely in the air. The new season brings a sense of possibility and excitement, and that feeling extends to your business. To kick of the season, we put together a recap of the latest and greatest stuff that has made… Read more »


Celebrating the Stevies

Here at Desk.com everything we do is focused on helping companies provide incredible Customer Service.  Sometimes when you are moving so fast, it’s easy to forget to stop and appreciate the results of what we work so hard to accomplish every day. Last week while attending the Stevie Awards — the world’s top business awards… Read more »


Happy Community Manager Day #CMAD

Today is Community Manager Appreciation Day. So what, you say? Well, a community manager engages online on your business’s behalf and is the voice of the customer inside your organization — so you see they are quite important. Until this day of thanks was established back in 2010, the community manager was often an unsung hero. Community… Read more »


Customer Wow Machine, meet Lean Startup Machine!

If you want to practice the Lean Startup methodology pioneered by Eric Ries and Steve Blank, one of the best places to do so is at a LeanStartupMachine workshop. The Lean Startup Machine workshop is the best place to learn the validation methods and techniques used by these industry leaders and it’s coming to Seattle… Read more »


Notes from my first Dreamforce

From the moment @Benioff tweeted that that we needed to arrive early for the Dreamforce 2012 keynote, it was obvious that this was not going to be a typical technology conference. And as someone who had never attended Dreamforce before, I really wasn’t sure what to expect. The line at 7:30 reminded me more of a… Read more »


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