As more and more companies adopt a customer-centric focus, customer expectations for service have increased. As a result, customer support quality has quickly become a differentiating factor between a company’s success and failure. Companies must therefore optimize their phone support quality in order to increase customer satisfaction and long-term survival. This blog post will help… Read more »
Well, unfortunately another year of SXSW has come and gone. But we loved meeting you all and sharing more about how Desk.com can help grow your business. Since this was our first year at the event we had lots to learn and we feel like we have a better handle on how small businesses can… Read more »
Ten years ago, social media was reserved for college students tucked away in their dorm rooms. Today though, nearly 80% of internet users are consistently active on social media networks. Not only is social media a powerful tool to connect with friends and family, it can also transform your small business into a medium one… Read more »
When fully maximized as a tool for business growth and development, social media can be an incredibly powerful customer service tool. It gives you a direct connection to your customers and target market that just isn’t possible in any other way. Is your business utilizing social media in the best ways possible? 4 tips for… Read more »
From washing dishes after school to waiting tables on the weekends, I basically grew up in my family’s Italian restaurant. And although I’m no longer tossing pizza dough in the evenings, many of the things I learned there have stuck with me: how to cook, how to carry four plates on one arm (which is… Read more »
Entrepreneurs don’t become successful by accident — it takes extreme dedication and hard work. Understanding what traits highly successful entrepreneurs possess will help you identify what is required to achieve your goals. Here are eight traits that will help you become a successful entrepreneur. 1) They understand what is happening in their business at all times…. Read more »
While many new startups and small companies just want the opportunity to get potential customers through their doors or onto their new website, this isn’t the end game. Once you have them engaged, you have to close the sale. You must be able to influence their purchase decisions and turn them from a browser into… Read more »
It used to be that if you lived in San Francisco and wanted to go to the airport, you called Yellow Cab, spoke to a dispatcher, and hoped like hell that the car would arrive in time for you to make your flight. Now, if you book with Lyft or Uber you can see exactly… Read more »
1. Getting your house in order. We are all guilty of not spending enough time to properly help ourselves out, by keep everything in order. What I mean by this, is we have seen a particular issues crop up a thousand times, yet we are still writing out a response, word by word. Stop. Get… Read more »
My mother-in-law decided to start her own breed of chickens, and we helped her out in her pursuit of the “Victoria” breed. They were a combination of Australorp, Americanos, Delaware and a little bit of Jungle fowl thrown in for good measure. It all started from a single rooster that was given to her and… Read more »
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