Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Thought Leadership

Maximize the value of self-service

The Sales Engineering team will be posting monthly to the blog in an effort to share best practices and industry trends with our customer base. As SEs, we are fortunate to work with hundreds of exciting customers and prospects to see what can be accomplished with This is the first monthly post and… Read more »

You can totally make SXSW freakin’ awesome

Going to SXSW? Help make it freakin’ memorable! Community voting for speaker proposals opened yesterday and runs through 11:59 pm on Friday, September 5th. Here at we’ve worked hard to put together some sessions that won’t disappoint and are sure to give you valuable lessons in building your business. You can vote for a… Read more »

How to boost up your business

Achieving your business goals in these days has become a very difficult task. In order to make your business successful, highly motivated and productive employees are the key component. Team building activities and events can point out some strong sides of your employees’ personalities and enable you to delegate job responsibilities more equally. This can… Read more »

4 ways to motivate your service organization for success

It’s painful. A recent customer service fiasco has gone viral and a wonderful company’s image has been trashed in front of thousands of people. Although anyone who listens to the recording of the call would probably agree that the agent is a complete tool, many businesses are taking a step back to re-examine their own… Read more »

The valuable customer data you can get from your helpdesk

Your helpdesk is a great source for customer data. Your customer success team has direct access to potential leads and customers before they buy your product, during the buying process and after the purchase. This is gold. You know what’s even better? Most of the time, it’s the customer who provides you with valuable information… Read more »

How 3 companies are taking on goliath and winning

When you’re an entrepreneur, you have to be nimble and quick, especially if you’re going up against a big competitor. For some companies, that’s exactly what they’re doing. We took a look at three companies who took on their industry’s Goliaths and identified what tricks and strategies they used to slingshot past their respective giants…. Read more »

The hidden enemy of good customer service

I recently bought a custom picture frame from that suffered significant damage in transit to my doorstep. I braced myself for an inconvenient return process: the frame was large and awkwardly-sized, and would certainly be expensive to repackage and ship back to the framer. Imagine my surprise, then, when after just a few minutes… Read more »

Don’t get terminated: Adapting to wearable technology

Before his infamous nude rampage in Terminator 2, Arnold utters the unforgettable line, “I need your clothes, your boots, and your motorcycle.” And also that really cute mood ring… What people often forget, however, is how the T-800 decides on this particular guy and his fashionable pair of leather chaps. In the scene, the super… Read more »

Get Started Free Request a Demo

Try Desk free. No Credit Card required.