Desk.com Blog

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Posts Categorized:Thought Leadership

Millennials: Why customer service will never be the same

While a recent study focuses on how consumers interact with brands, the results also hold lessons for IT in how to tailor internal tech support services to best meet the expectations of a multigenerational workforce. Millennials — and to a lesser extent, older generations — are changing how they want to interact with customer service,… Read more »

Crossing the generational divide: Providing customer service for today’s consumers (infographic)

Our new survey explores how different generations perceive and prefer to interact with your company’s customer service. And more importantly, we share how fast-growing companies can apply these insights to their support strategy. But even better news is that we’ve created an infographic highlighting the most important things you need to remember when supporting Millennials,… Read more »

Customer service is everyone’s job

“The customer is always right,” is thought to have been said by Marshall Field, a Chicago retailer, more than a hundred years ago. Alot has changed about the ways that companies interact with customers over the past hundred years, but making them a priority is just as important. If you want to make every customer… Read more »

Personalized service is the right fit for Shoes of Prey

No one likes to get a canned response. Whether your customer is your mother-in-law or a Fortune 500 company, everyone wants to know that they’re heard and that you care about their needs. But when you’re a small company, trying to offer personalized service to all of your customers can be a daunting task. Don’t… Read more »

Our Startup Summit was an awesome day of learning and great content

It’s important for every business to prioritize its customers—but for startups, it’s crucial. Fortunately, creating an exceptional service experience is something startups can do with just small investments in resources and time, and the resulting ROI is worth it. After all, everyone appreciates the value of a good service interaction. And this was the main… Read more »

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