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The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Thought Leadership


How to keep your small retail business off the naughty list for the holidays

Let the craziness begin. Grey Thursday. Black Friday. Cyber Monday. Small Business Saturday. They’re almost here. If you’re a small business retailer, they’re high-volume, high-stakes opportunities for your customers to label you as naughty or nice. And you only have a couple of weeks to get ready. Although holidays and new models like flash sales,… Read more »



Four ways your sales team can overcome the holiday slump

Let’s face it, working in sales has its lows and highs. A sign of a great salesperson is that they can stay motivated throughout all these different times. We all have days when we’re “on fire” and days when no one wants to talk to us. Here are a few of the things that I… Read more »



Customer spotlight: Holiday tips for retail customer service teams

It’s that time of the year again where shoppers flood malls, shopping centers, and online stores in search of the perfect gifts for family and friends. The holiday season is just around the corner and if you’re running a small business in retail, chances are you’re already ramping up your support team to prepare for… Read more »


Remember – You’re making someone’s holiday!

“You have to have one last pair of tan Uggs in a size 7. YOU. HAVE. TO.” This type of request was a refrain I heard several times daily during the Christmas rush working in the Women’s Shoes department at Nordstrom. As soon as the Uggs shipments hit the sales floor, it was chaos –… Read more »


Desk.com tells a story of its data using Mixpanel’s analytics reporting

Like many leading enterprise technology applications, Desk.com employs the powers of product innovation, engineering & design talent, customer engagement, and market intuition in order to provide users a successful customer support product experience. But to have a leading B2B app isn’t as easy as having a good idea and delivering the ideal user experience. In… Read more »


Five ways to keep your customer service team off the naughty list

Celebrating the holidays with friends and family can be some of our most memorable times, but getting ready can sometimes be as stressful as buying a new car or taking the SATs. Not only does your customer support staff have their own celebrations to plan and presents to buy, but they also need to stay… Read more »


How to make sure your customer service team is efficient

Business Insights within Desk.com has a lot of really cool metrics to give you a view into your support organization.  There are some obviously useful metrics like Created Cases, Resolved Cases, and Average Time to Resolution.  Today I would like to point out three really cool metrics to help you gauge the efficiency of your… Read more »


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