Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Posts Categorized:Thought Leadership

Offer #awesome support on social

Do you need more than one social account? What’s the best way to train support agents on social? How do you integrate Facebook with your other channels? What if someone asks a technical question on Twitter? How should you handle haters? Our new e-book has the answers to these questions, and more.   Most companies… Read more »

5 ways to do less and get more done

This time last year, I took on a new role, as CMO of Desk.com. My friends thought I was crazy. I had two kids under 5 and a third on the way. And for the previous few years, I’d worked 70-plus-hour weeks. There were days back then when I ate meals from my office snack… Read more »

Why social media should become your center for customer service

Social media has quickly grown to become an essential part of modern business, but many people view it one-dimensionally for its marketing benefits. However, at its core, social media is about communication, and that makes it a perfect fit for your customer service strategy. If you aren’t already using social media as an integral medium… Read more »

5 competitive edges your small business needs to succeed

In today’s competitive business climate, having dynamic products, gung-ho employees and a high-quality, interactive website are the prerequisites. They get you in the game. To move past the competition in your niche, consider adopting these practices that today’s smart business owners are employing to cut costs, make operations and communication more fluid, fund the next… Read more »

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