When millennials encounter problems with products or services they typically try to solve issues on their own, but if they need customer service or technical support they want a rapid response via online chat or social media, according to a recent survey performed by Kelton Global for Salesforce’s Desk.com. These self-service, on-demand expectations are beginning… Read more »
While a recent study focuses on how consumers interact with brands, the results also hold lessons for IT in how to tailor internal tech support services to best meet the expectations of a multigenerational workforce. Millennials — and to a lesser extent, older generations — are changing how they want to interact with customer service,… Read more »
Our new survey explores how different generations perceive and prefer to interact with your company’s customer service. And more importantly, we share how fast-growing companies can apply these insights to their support strategy. But even better news is that we’ve created an infographic highlighting the most important things you need to remember when supporting Millennials,… Read more »
“The customer is always right,” is thought to have been said by Marshall Field, a Chicago retailer, more than a hundred years ago. Alot has changed about the ways that companies interact with customers over the past hundred years, but making them a priority is just as important. If you want to make every customer… Read more »
As an entrepreneur, you don’t want to reinvent the wheel and you know there are a lot of successful entrepreneurs out there eager to share their hard-learned lessons. Reading business books is one of the best ways to optimize your talents, but who has time for it? You do, as long as you know how… Read more »
No one likes to get a canned response. Whether your customer is your mother-in-law or a Fortune 500 company, everyone wants to know that they’re heard and that you care about their needs. But when you’re a small company, trying to offer personalized service to all of your customers can be a daunting task. Don’t… Read more »
Think of your current team… isn’t there something each member would like to learn more about in his/her work environment? As a manager, have you created a culture of curiosity and instilled a passion for learning in your team? If your team does not have the opportunity to add or refine work skills, productivity won’t… Read more »
If you’re among the thousands who have found success in an equity crowdfunding campaign, you should be patting yourself on the back. After long hours of connecting with investors and ensuring that your startup company was worth investing in, you deserve a break! Instead, you’ll need to begin immediately on maintaining your investor relations, even… Read more »
It’s important for every business to prioritize its customers—but for startups, it’s crucial. Fortunately, creating an exceptional service experience is something startups can do with just small investments in resources and time, and the resulting ROI is worth it. After all, everyone appreciates the value of a good service interaction. And this was the main… Read more »
The best way to measure how your support team is doing is to simply reach out to your customers and ask them. Inevitably this can lead your customers to lay out their true feelings on how they have been treated, or their thoughts on your general level of service. The negative ratings you might receive… Read more »
Start your free trial now.
14 days free. No credit card required.