Learn customer support strategies from our customers, partners, and expert bloggers.

Posts Categorized:Thought Leadership

Successfully tackling customer service in the digital age

Regardless of your industry or how much experience you have, customer service will always be challenging – not impossible, but challenging. This is because you can’t possibly please everyone. In the digital age, customer service is exponentially more challenging than it’s ever been. However, by learning to utilize technology – instead of letting it lead… Read more »

5 tips that could help advance your customer service career

Today, customer service can determine how customers see your brand. So, it’s important to have an awesome support team that will help you create an everlastingly good impression to current customers and potential ones. Here are 5 tips that can help your support agents in a fast growing company so that they grow and excel…. Read more »

5 tips for small businesses to improve their SEO

Worried that creating effective SEO for your small business is tough and time consuming?  It doesn’t have to be. Here are five ways to improve your visibility with the search engines and compete more effectively with the big guys. 1. Keyword Research and Selection Make sure you are choosing keywords relevant to your business and… Read more »

5 ways to develop your brand through customer service

Most technology today is ultimately non-differentiable, making it really difficult to compete on features alone. Where does that leave us? Branding. Your brand is simply how your customers talk about you. Sure, your colors, website, messaging matter, but if you fail to align your organization’s story with your actions, even the best logo in the… Read more »

Why SMBs and customers love self-service

On my morning commute last week, I was waiting for the Muni when I received a confirmation email from Bonobos – I had accidentally ordered the wrong pants size for my boyfriend to be rush-delivered for his birthday. Between Muni stops, I hastily looked up the shipping policy on the Bonobos self-service site and also… Read more »

6 reasons every company needs a customer service roadmap

In today’s hyper-connected world, your product is only as good as the service you back it with. It’s easy for small companies to think of customer service as just a checkbox item, but to be competitive and offer a seamless experience as you grow, you need to look ahead. Planning how to evolve your customer… Read more »

Ten quick tips for effective business writing

When you’re trying to grow a small business, your writing style may seem like the last thing you need to worry about. Who has time to worry about a blog post when you need to make payroll and get your product out the door?  Make time!  If you’re a startup with a small budget you… Read more »

“How the Smart Agent Console Can Transform Your Customer Service”: A New Salesforce e-book

Customer service teams are expected to provide service that is more personalized, smarter and faster than ever before to satisfy their modern customer. The challenge is in not only meeting these expectations, but continuously exceeding them. In order to tackle the challenges, customer service teams need the best technology at their fingertips — like the… Read more »

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