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Posts Categorized:Thought Leadership

10 tips for excellent phone support etiquette

As more and more companies adopt a customer-centric focus, customer expectations for service have increased. As a result, customer support quality has quickly become a differentiating factor between a company’s success and failure. Companies must therefore optimize their phone support quality in order to increase customer satisfaction and long-term survival. This blog post will help… Read more »

SMBs are made for social. Social is made for SMBs.

Ten years ago, social media was reserved for college students tucked away in their dorm rooms.  Today though, nearly 80% of internet users are consistently active on social media networks.   Not only is social media a powerful tool to connect with friends and family, it can also transform your small business into a medium one… Read more »

8 Traits of Highly Successful Entrepreneurs

Entrepreneurs don’t become successful by accident — it takes extreme dedication and hard work. Understanding what traits highly successful entrepreneurs possess will help you identify what is required to achieve your goals. Here are eight traits that will help you become a successful entrepreneur. 1) They understand what is happening in their business at all times…. Read more »

How to help your customers make purchase decisions

While many new startups and small companies just want the opportunity to get potential customers through their doors or onto their new website, this isn’t the end game. Once you have them engaged, you have to close the sale. You must be able to influence their purchase decisions and turn them from a browser into… Read more »

Customer service observations from the chicken farm

My mother-in-law decided to start her own breed of chickens, and we helped her out in her pursuit of the “Victoria” breed. They were a combination of Australorp, Americanos, Delaware and a little bit of Jungle fowl thrown in for good measure. It all started from a single rooster that was given to her and… Read more »

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