Back in the early days when we first launched our online store, Bumblebee Linens, we were lucky if we got 5 orders a day. After all, in the beginning we had no social media presence. Our store did not yet rank in the search engines. And we didn’t have a large budget with which to market… Read more »
Posts Categorized: Experts Corner
Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is part of a series he’s shared with Desk.com from his upcoming book TOUCHPOiNT Power. To be customer-centric, you must know and listen to your customers, and then get the right information to the right people at the right time. While numerous companies engage… Read more »
John Tschohl, called the “guru of customer service,” by USA Today, Time and Entrepreneur magazines, is a best-selling author, service strategist and president of Service Quality Institute. John is a regular contributor to the Desk.com Blog Expert Corner series. As you know, attracting, hiring and training employees are time- and labor-intensive endeavors. So the last thing you… Read more »
Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is part of a series he’s shared with Desk.com from his upcoming book TOUCHPOiNT Power. So many organizations start out with the best of intentions when it comes to their customer experience management efforts. Many trip over unforeseen organizational challenges in their efforts… Read more »
John Tschohl, called the “guru of customer service,” by USA Today, Time and Entrepreneur magazines, is a best-selling author, service strategist and president of Service Quality Institute. John is a regular contributor to the Desk.com Blog Expert Corner series. “Satisfied, loyal, repeat customers are the heart of Wal-Mart’s spectacular profit margins,” Wal-Mart founder Sam Walton once said…. Read more »
The “Thank You Effect”: 50 Small Ways to Improve Customer Service from Greg Meyer @grmeyer Today’s blog post and SlideShare was written by Desk.com’s Manager of Customer WOW, Greg Meyer. Check him out on twitter at @grmeyer What Can You Do Today to Make Customer Service Better? “The Thank You Effect” is an example of… Read more »
In today’s business world, one item is inevitable that all organizations will most likely face: dealing with unhappy customers on social media. The real test is how organizations handle these particular situations. The easy answer is to always answer or reply when there is a problem that can be fixed. Did you know that 83% of people… Read more »
Editor’s Note: Today we are happy to introduce you to one of the original trailblazers of the customer experience industry, John Goodman. For over 30 years, John has studied some of the top Fortune 100 companies and developed proven customer service strategies for improving their bottom line. This is the first part in a series… Read more »
We’re always talking about how to make your customers happy, but what about making your employees happy? Happy support agents provide great customer service to your customers, who walk away with a positive experience and are happier as a result! Desk.com believes that happy agents = happy customers. We consider the Agent experience in every… Read more »
Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is part of a series he’s shared with Desk.com from his upcoming book TOUCHPOiNT Power. As organizations seek to differentiate and gain a competitive advantage, the problem becomes how to build customer centricity into the very fabric of the organization’s DNA. The fact… Read more »
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