Customer service is changing. What was once a company-controlled marketplace is now controlled by the customer. Customers now set the pace, and they expect more from us than ever. They control the conversation and dictate when they interact, and with whom. The shifting customer landscape has flipped businesses on their heads, especially small and medium-sized businesses… Read more »
Posts Categorized: Infographics
With apps such as Instagram, Shazam, Google Maps, WhatsApp, and Pocket, mobile applications have changed consumer behavior by simplifying tasks, providing near-instant information, and has pushed the boundaries of sharing. Instep with consumer-facing apps, the small businesses landscape has also changed. Now, running a small business from a smartphone is no longer a stretch, but… Read more »
Happy Valentine’s Day from Desk.com! It’s a day to celebrate love and show your appreciation to the people that matter the most. This is just as true for personal relationships as it is for businesses. Customers are the lifeblood of any successful business relationship, and if you don’t stop to smell the roses they’re simply… Read more »
The social help desk is the modern help desk, one that offers new ways for businesses to connect with their customers. As customers increasingly turn to social networks for customer service, the social help desk improves the speed and quality of responses, so that they can provide the highest level of customer support. With 82% of 18-29… Read more »
A fun trip through history’s customer milestones.
Via MBA@UNC Online Business Degree & The Young Entrepreneur Council. Many thanks to Harrison Kratz for sharing this with Desk.com. Try Desk.com, The Social Help Desk. See for yourself how awesomely efficient customer service can be.
Your customers are on social networks
The numbers don’t lie
Customer service, then and now,
The future’s in the pie!
Do you hear that sound, that rumbling? It’s the drumbeat of a new generation of customers on the move: The Millennials. This group, over 80 million strong, is the generation born after 1980—and they are now beginning to reach their peak earning years. Who are they and what do they want from their favorite brands?… Read more »
You might think that loyalty to a product or company would be driven by something positive like a low price point or a delightful service experience. But no, it appears that the presence or absence of barriers and friction during service and support encounters are the barometers of customer loyalty. As it turns out, effort—how much effort your customer must expend to resolve an issue with you—is the primary driver for customer loyalty.