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The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Infographics

5 ways to grow your business with customer service [infographic]

How does an SMB with limited resources, time, and money compete against the big fish? You need to engage the blowfish effect. If you haven’t heard of the blowfish effect, it’s the act of making your small business appear larger than it really is so you look like the big fish in the pond. Awesome… Read more »

The importance of the customer lifecycle infographic

The proliferation of social media and mobile devices have completely changed how customers interact with a company. Today’s customers expect the best customer service and they want it from the channels they choose. The first experience your customer has with your company is critical. It can determine whether they will become a life-long customer or… Read more »

Key Trends Facing Customer Service Organizations

Fact: The importance of the customer experience has risen. If you’re like most fast-growing companies, the odds are good if you’re already prioritizing customer interactions and satisfaction. According to Forrester Research, 43% of organizations report a correlation between improved Agent experience and better customer satisfaction outcomes. However, many companies face challenges when it comes to… Read more »

5 Customer Service Myths [INFOGRAPHIC]

Customer Service Myth: Fewer calls means better service, better experience and lower costs, while more calls means more cost and lower profits. Reality: Fewer calls means fewer problems, but it also means that customers have stopped complaining because the expect a poor customer experience. If so, fewer calls can mean lower revenue as well as lower… Read more »

10 Best Practices to Improve Customer Service [INFOGRAPHIC]

Today’s customers are bypassing the telephone, the contact form, and even email in favor of more immediate channels of communication. The volume and speed of communication has quickened at breakneck pace, and customers expect questions and comments to be answered and acknowledged quickly. Happy customers drive tangible benefits to the bottom line. It all starts… Read more »

Why Businesses Buy Customer Service Software [INFOGRAPHIC]

Choosing your company’s customer service software can be a daunting task. With so many support solutions in the market, how do you find the perfect system? Are the features you think you need from customer service software the same as what other companies need? Last week on the blog, Software Advice shared some intriguing… Read more »

Customer Complaints: How to Deal With Unhappy Customers [INFOGRAPHIC]

Social media is one channel businesses can’t ignore when it comes to customer complaints. Customers are using social channels to vent about bad customer service, and they expect real responses instead of canned answers. If you don’t deliver, at a minimum, an acceptable level of customer service, it will have disastrous consequences for your business…. Read more »

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