Learn customer support strategies from our customers, partners, and expert bloggers. Business Insights chart

Nothing says “I love you” like new features

At we love our customers. One of the ways we show it is by continually adding new features and functionality that makes it easier to provide awesome customer support. This month, we’re beefing up our Next Gen Agent integrations capabilities, giving you much more insight into your self-service experience, and making cosmetic changes to improve the user interface for our admins.

Partner integration spotlight: Master the basics with customer service technology

Over the last 25 years, customer service has been reinvented multiple times because of the rise of the internet. Email support was the big thing for almost ten years until the social shift and rise of Facebook, Twitter, and reviews on Amazon. But among all these modern communication platforms, the very first customer service technology still stands strong today: the telephone.

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