At Desk.com we love our customers. One of the ways we show it is by continually adding new features and functionality that makes it easier to provide awesome customer support. This month, we’re beefing up our Next Gen Agent integrations capabilities, giving you much more insight into your self-service experience, and making cosmetic changes to improve the user interface for our admins.
Before you “Deck the halls,” check out 3 new product updates that will help you #DesktheHalls with awesome service. These stocking stuffers will enable more proactive customer support, deeper analytics, and a better way to capture information so your customer service team can be more productive and do a better job keeping customers happy.
Salesforce loves helping SMBs find new ways to grow their businesses, and the best just got better because we’re introducing Desk.com Opportunity Management, a new way to boost customer happiness and drive company growth. We designed Desk.com, the all in one customer support solution, to empower service teams to deliver exceptional service.
When people think about multi-channel support, they usually include email, phone, web, and even social channels. But what about app reviews?
Over the last 25 years, customer service has been reinvented multiple times because of the rise of the internet. Email support was the big thing for almost ten years until the social shift and rise of Facebook, Twitter, and reviews on Amazon. But among all these modern communication platforms, the very first customer service technology still stands strong today: the telephone.