Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Posts Categorized:Product Updates

5 expert tips for starting out on Desk.com

Here at Desk.com, part of our WOW team are customer solutions consultants who have the unique opportunity to work with Desk.com customers early on in the set-up and configuration process. Over numerous engagements, they have learned a ton from our customers around getting their customer support up and running. We asked our WOW team solutions… Read more »

Move over spreadsheets, here come dashboards

We live in a world of need it now, and the time it takes to make an important business decision can affect your bottom line. Making the right decision, isn’t good enough anymore. You have to make it quickly if you want to keep up with the pace of your business. But with so much… Read more »

Take your business global with Desk.com

Bonjour!  Hola!  Hello!  Olá!  We’re excited to announce that Desk.com is offering multi-language customer support. Now we can help you on your road to service domination. It’s easier than ever for you to help customers with online help centers in 50+ languages and regional dialects including Chinese, Dutch, French, German, Japanese, Portuguese, Swedish and more… Read more »

Improved intelligence via List Custom Fields

List Custom Fields are one of the most popular and valuable data intelligence features in Desk.com.  AND they’re easy to use and to set up. Customers use these fields to categorize and organize data, which allows them to gain valuable understandings of their products, business processes and customers. Today we’re announcing an improved List Custom… Read more »

New Desk.com App Hub integrations to extend customer service across your small business

Last November, we introduced the Desk.com App Hub to make it even easier for any fast-growing SMB to connect Desk.com to their other business apps. We launched the App Hub with over 50 partner integrations including apps for e-commerce management, online chat, telephony systems, and more, to help customers extend their service offerings. Since then, we’ve… Read more »

Bring Desk.com cases into Slack keeping all your team communications in one place

For fast-growing small companies, keeping everyone on track with the latest business updates is critical. But today’s small businesses use so many systems to communicate — like group chat, video conferencing, file sharing, and task management solutions — that toggling between them can make collaboration difficult, or even counterproductive. That’s where Slack, a team communication… Read more »

Introducing the Desk.com App Hub – Your one-stop shop for connected customer service that grows with your business

At Desk.com, many of our customers are small, fast-growing companies who know that putting customer service at the center of their businesses can be a competitive differentiator against larger companies. And when you connect your customer service help desk system to other business apps, it can be a tremendous driver of growth. Unfortunately, most SMBs… Read more »

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