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The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Product Updates


The official Desk.com hackathon

The Desk.com Engineering culture is very close to our hearts and we thought the best way to channel our team’s creative juices was to have a Hackathon. We work with a modern stack that includes Ruby on Rails, AngujarJS, Sinatra, Redis and Elastic Search but continually look to evolve our architecture to support our aggressive… Read more »


Cool new features for our iOS app are here

We’re always working on ways to make your work life faster and easier. The latest update to the Desk.com iOS app in the Apple iTunes Store is doing just that, with great new features. Make sure you update your app so that you get these enhancements: Bulk Updates You can now quickly apply updates to… Read more »


Quick Codes? Macros are even better!

We’ve been considering whether or not to support Quick Codes in the Next Gen Agent Desktop interface for some time now because we know that some of our customers love and rely heavily on them to quickly drop article text into the case reply box for a speedy response.  But Macros can do the exact… Read more »



August’s product updates

We never make our customers wait for the next big thing, we make sure they are available to our customers before it even becomes the next big thing. Desk.com introduced a more powerful support center, with new embedded video capabilities, empowering small businesses to provide their customers with the information they need. We were thrilled… Read more »


Get closer to your B2B customers with our new report

We are excited to announce the release of the new “companies” report, a powerful addition to the Desk.com Business Insights toolbox.  The companies report gives valuable insights to our PLUS plan users who work with business customers. The companies report aggregates, measures, and compares activities across the companies you interact with from a support perspective…. Read more »




Desk.com helps Android users take care of business

Small companies can’t afford to leave their business behind when they’re on the road. Now Android users can offer fast, awesome customer service from anywhere with the Desk.com Android app. You can stay on top of customer issues, collaborate with your team, and track and quickly respond to cases. It’s that easy and it’s always… Read more »


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