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Posts Categorized: Product Updates

October’s product updates – New exciting features uncovered

Last month we announced a bunch of new product features that are designed to make your support heroes even more awesome. In fact, we had so many new features that we’re hosting a live webinar this Thursday at 8:30 a.m PST so you can get the inside scoop from our product experts on our latest updates — and… Read more »’s Android app is now available for everyone

Helping customers shouldn’t be limited to only the hours when you’re sitting in your office.’s mobile app can help you reply to customer requests from anywhere, any time. Some of you already know the benefits of using the Android app, currently in Beta. We’re excited to announce that our Android app is now… Read more »

The official hackathon

The Engineering culture is very close to our hearts and we thought the best way to channel our team’s creative juices was to have a Hackathon. We work with a modern stack that includes Ruby on Rails, AngujarJS, Sinatra, Redis and Elastic Search but continually look to evolve our architecture to support our aggressive… Read more »

Cool new features for our iOS app are here

We’re always working on ways to make your work life faster and easier. The latest update to the iOS app in the Apple iTunes Store is doing just that, with great new features. Make sure you update your app so that you get these enhancements: Bulk Updates You can now quickly apply updates to… Read more »

Quick Codes? Macros are even better!

We’ve been considering whether or not to support Quick Codes in the Next Gen Agent Desktop interface for some time now because we know that some of our customers love and rely heavily on them to quickly drop article text into the case reply box for a speedy response.  But Macros can do the exact… Read more »

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