Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Product Updates helps Android users take care of business

Small companies can’t afford to leave their business behind when they’re on the road. Now Android users can offer fast, awesome customer service from anywhere with the Android app. You can stay on top of customer issues, collaborate with your team, and track and quickly respond to cases. It’s that easy and it’s always… Read more »

Supercharge with real-time social insights

These days it’s not just enough to know your customers’ name, past purchases, and where they live. You need to also know their social connectedness and digital influence level. Are they on Facebook? How many Twitter followers do they have? We’ve all heard about a recent customer service fiasco that went viral and tarnished a… Read more »

July was HOT HOT HOT for product updates

We believe that the best ideas come from – aside from our really, really, smart engineers and product managers – our customers. Some of the new features and enhancements that I’m recapping this month are ideas that were stemmed from our customer community. Got an idea? Let us know because we’re listening! Now, let’s do… Read more »

Get a complete picture of your customers with FullStory

Ask anyone who works with customers. The more you know about them, the faster, more personalized help you can offer. And the better overall experience. That’s why integrating your sales and service solutions is so important. And why seeing the full picture of how customers engage with your product is important too. New integration:… Read more »

Be a (data) hero for your customers with amazing service

In the world of customer service, it’s always great to know when your support team has had a positive impact on a customer’s experience. Sometimes customers even look to support agents as their heroes! Like when they typed in the incorrect password to their iTunes account one too many times, or accidentally booked the Presidential… Read more »

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