Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Posts Categorized:Product Updates

Salesforce brings Desk.com into the embedded productivity era

Only days after introducing the ability for enterprises to embed its popular support delivery service into their mobile applications, Saleforce.com Inc. hopes to extend the same benefits to customers of the slimmed-down edition for small- and medium-sized businesses. Except, that is, the other way around. The update to Desk.com brings the option to  embed partner-developed… Read more »

There’s an app for that…

It’s no secret that we’re always looking to give our customers the most choice when it comes to extending their Desk.com customer service environments. We haven’t figured out how to make Desk.com wash windows –yet– but if you’re looking for an integration to add telephony, chat, or even tutorials for your help center content, there’s… Read more »

Communicating with customers via Auto-Acknowledgments

True or false – auto-acknowledgments are just meant to let your customer know that you’ve received their question? Don’t answer, it’s a leading question. :) Indeed, auto-acknowledgements are an extremely handy tool that lets your customers know that you’ve received and are working on their request. If you don’t have one set up yet, see… Read more »

5 expert tips for starting out on Desk.com

Here at Desk.com, part of our WOW team are customer solutions consultants who have the unique opportunity to work with Desk.com customers early on in the set-up and configuration process. Over numerous engagements, they have learned a ton from our customers around getting their customer support up and running. We asked our WOW team solutions… Read more »

Move over spreadsheets, here come dashboards

We live in a world of need it now, and the time it takes to make an important business decision can affect your bottom line. Making the right decision, isn’t good enough anymore. You have to make it quickly if you want to keep up with the pace of your business. But with so much… Read more »

Take your business global with Desk.com

Bonjour!  Hola!  Hello!  Olá!  We’re excited to announce that Desk.com is offering multi-language customer support. Now we can help you on your road to service domination. It’s easier than ever for you to help customers with online help centers in 50+ languages and regional dialects including Chinese, Dutch, French, German, Japanese, Portuguese, Swedish and more… Read more »

Improved intelligence via List Custom Fields

List Custom Fields are one of the most popular and valuable data intelligence features in Desk.com.  AND they’re easy to use and to set up. Customers use these fields to categorize and organize data, which allows them to gain valuable understandings of their products, business processes and customers. Today we’re announcing an improved List Custom… Read more »

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