Learn customer support strategies from our customers, partners, and expert bloggers.

Posts Categorized:Product Updates

Coming soon: Customer Health Monitor – Improve retention and enhance relationships by predicting customer sentiment

We all know that honesty is the best policy, but did you know only 4% of your customers will actually tell you if they’re unhappy? That means 96% of your customers might be bottling up any dissatisfactions. Talk about passive-aggressive! Sure, there are tools available to help businesses understand how customers feel about their company… Read more »

Salesforce brings into the embedded productivity era

Only days after introducing the ability for enterprises to embed its popular support delivery service into their mobile applications, Inc. hopes to extend the same benefits to customers of the slimmed-down edition for small- and medium-sized businesses. Except, that is, the other way around. The update to brings the option to  embed partner-developed… Read more »

There’s an app for that…

It’s no secret that we’re always looking to give our customers the most choice when it comes to extending their customer service environments. We haven’t figured out how to make wash windows –yet– but if you’re looking for an integration to add telephony, chat, or even tutorials for your help center content, there’s… Read more »

Communicating with customers via Auto-Acknowledgments

True or false – auto-acknowledgments are just meant to let your customer know that you’ve received their question? Don’t answer, it’s a leading question. :) Indeed, auto-acknowledgements are an extremely handy tool that lets your customers know that you’ve received and are working on their request. If you don’t have one set up yet, see… Read more »

5 expert tips for starting out on

Here at, part of our WOW team are customer solutions consultants who have the unique opportunity to work with customers early on in the set-up and configuration process. Over numerous engagements, they have learned a ton from our customers around getting their customer support up and running. We asked our WOW team solutions… Read more »

Move over spreadsheets, here come dashboards

We live in a world of need it now, and the time it takes to make an important business decision can affect your bottom line. Making the right decision, isn’t good enough anymore. You have to make it quickly if you want to keep up with the pace of your business. But with so much… Read more »

Take your business global with

Bonjour!  Hola!  Hello!  Olá!  We’re excited to announce that is offering multi-language customer support. Now we can help you on your road to service domination. It’s easier than ever for you to help customers with online help centers in 50+ languages and regional dialects including Chinese, Dutch, French, German, Japanese, Portuguese, Swedish and more… Read more »

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