We know how important your data is to you – the better your data, the better decisions you can make about your business. Providing our customers with better reporting that helps you identify opportunities for improvement for your product or service is a top priority for the team here at Desk.com. So, we want to… Read more »
Posts Categorized: Product Updates
We’re excited to announce our new Desk.com API v2! With over 1,500 developers using our API, we’ve incorporated your feedback and updated our interface to make it more in-line with the most commonly asked-for requirements. Now, you can: Create notes on a case Create, update, and list companies Create reports Access meta data for custom… Read more »
Want your customers to know the status of cases they’ve sent you? How about having one place where they can go to review questions they, or anyone else in their company, have sent to your support team? We’ve heard you asking for even better ways to serve your customers. We’ve understood the need to give… Read more »
You’ve been asking for it, and it’s finally here! With our latest product release, we’ve added Facebook Private Messages as cases in Desk.com! Now, in addition to having public conversations with your customers on your Facebook Wall, you can now have private conversations with anyone who messages you without ever leaving the Agent Desktop in… Read more »
Desk.com strives to be the all-in-one application for all your customer support needs – and we’ve added another feature to make your social support even easier! We’ve always supported your Facebook channel, allowing you to handle facebook wall posts and comments without ever leaving the Desk.com App. With our latest release, you can now “Like”… Read more »
We’ve just made it easier than ever to search for case information! With our new Quick Search feature, you can now search for what you’re looking for from anywhere in the Agent Desktop! You no longer have to click on the search tab to be able to quickly and efficiently search for all the case… Read more »
Today, Twitter switched over to a new version of their API – and Desk.com is taking advantage of this change to improve the way we search Twitter to create cases from search results. The new search capability allows you to proactively engage with your customer via Twitter – which means less manual intervention by your… Read more »
You’ve been asking for it, and it’s finally here! With our latest product release, we’ve added the ability to permanently delete cases from your system! Get rid of spam, delete those test cases, and generally clean up your system so you can deliver the most efficient customer service yet with Desk.com. So, how does it… Read more »
At Desk.com, we’re always looking for ways to add value for our customers. One of the best ways we do this is by listening to what you say about our products and services. So when you ask for a new feature, we try our best to get it to you fast. Sometimes this means seeking… Read more »
With our latest release, we’ve enhanced the Case Routing feature to allow Case Routing by Filter in Desk.com. Routing enables the system to automatically deliver new cases to Agents in Desk.com based on agent availability. Previously, agent using routing were restricted to a predefined filter that routed cases determined by a fixed set of conditions,… Read more »
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