We all know that honesty is the best policy, but did you know only 4% of your customers will actually tell you if they’re unhappy? That means 96% of your customers might be bottling up any dissatisfactions. Talk about passive-aggressive! Sure, there are tools available to help businesses understand how customers feel about their company… Read more »
Only days after introducing the ability for enterprises to embed its popular support delivery service into their mobile applications, Saleforce.com Inc. hopes to extend the same benefits to customers of the slimmed-down edition for small- and medium-sized businesses. Except, that is, the other way around. The update to Desk.com brings the option to embed partner-developed… Read more »
It’s no secret that we’re always looking to give our customers the most choice when it comes to extending their Desk.com customer service environments. We haven’t figured out how to make Desk.com wash windows –yet– but if you’re looking for an integration to add telephony, chat, or even tutorials for your help center content, there’s… Read more »
Our customers tell us all of the time how much they love Desk.com’s intuitive workflow and UI. However, as they grow and become more successful they often come to the point where they want more freedom to define their own workflows and processes. We get it, our feelings aren’t hurt. That’s why we’re thrilled to… Read more »
True or false – auto-acknowledgments are just meant to let your customer know that you’ve received their question? Don’t answer, it’s a leading question. :) Indeed, auto-acknowledgements are an extremely handy tool that lets your customers know that you’ve received and are working on their request. If you don’t have one set up yet, see… Read more »
OMG, LOL, GR8. It’s hard to imagine a world without cell phones, and for many people, texting is the preferred way to communicate. But when it comes to reaching a customer service agent, it’s not quite as easy as just sending a text to your favorite company to get instant support. Until now. Teckst is… Read more »
Page layouts- Coming soon! The best customer service has a very personal touch. To be personal, your agents need access to specific information for each case — and Desk.com now gives you even more power to customize the information agents see on a case so they can deliver fast, awesome customer service and deliver relevant… Read more »
Here at Desk.com, part of our WOW team are customer solutions consultants who have the unique opportunity to work with Desk.com customers early on in the set-up and configuration process. Over numerous engagements, they have learned a ton from our customers around getting their customer support up and running. We asked our WOW team solutions… Read more »
We live in a world of need it now, and the time it takes to make an important business decision can affect your bottom line. Making the right decision, isn’t good enough anymore. You have to make it quickly if you want to keep up with the pace of your business. But with so much… Read more »
Bonjour! Hola! Hello! Olá! We’re excited to announce that Desk.com is offering multi-language customer support. Now we can help you on your road to service domination. It’s easier than ever for you to help customers with online help centers in 50+ languages and regional dialects including Chinese, Dutch, French, German, Japanese, Portuguese, Swedish and more… Read more »
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