Page layouts The best customer service has a very personal touch. To be personal, your agents need access to specific information for each case — and Desk.com now gives you even more power to customize the information agents see on a case so they can deliver fast, awesome customer service and deliver relevant information as… Read more »
Here at Desk.com, part of our WOW team are customer solutions consultants who have the unique opportunity to work with Desk.com customers early on in the set-up and configuration process. Over numerous engagements, they have learned a ton from our customers around getting their customer support up and running. We asked our WOW team solutions… Read more »
We live in a world of need it now, and the time it takes to make an important business decision can affect your bottom line. Making the right decision, isn’t good enough anymore. You have to make it quickly if you want to keep up with the pace of your business. But with so much… Read more »
Bonjour! Hola! Hello! Olá! We’re excited to announce that Desk.com is offering multi-language customer support. Now we can help you on your road to service domination. It’s easier than ever for you to help customers with online help centers in 50+ languages and regional dialects including Chinese, Dutch, French, German, Japanese, Portuguese, Swedish and more… Read more »
List Custom Fields are one of the most popular and valuable data intelligence features in Desk.com. AND they’re easy to use and to set up. Customers use these fields to categorize and organize data, which allows them to gain valuable understandings of their products, business processes and customers. Today we’re announcing an improved List Custom… Read more »
FACT: Even in today’s uber-connected world of social media and connected devices, 61% of customers still prefer to pick up a phone and call a company for support. FACT: If you aren’t there to answer when your customers call, you’re losing out on a chance to build a relationship and foster brand loyalty. FACT: With… Read more »
Last November, we introduced the Desk.com App Hub to make it even easier for any fast-growing SMB to connect Desk.com to their other business apps. We launched the App Hub with over 50 partner integrations including apps for e-commerce management, online chat, telephony systems, and more, to help customers extend their service offerings. Since then, we’ve… Read more »
First off, if you don’t have the Next Gen agent turned on, here’s a simple guide to get you set up. Change can be tough. Remember New Coke? If you do, you might be trying to forget it. Change can be good too. What about when TVs used to weigh 300 pounds, and you would… Read more »
For fast-growing small companies, keeping everyone on track with the latest business updates is critical. But today’s small businesses use so many systems to communicate — like group chat, video conferencing, file sharing, and task management solutions — that toggling between them can make collaboration difficult, or even counterproductive. That’s where Slack, a team communication… Read more »
Last month, we launched the Desk.com App Hub to give small businesses a one-stop shop where they can access integrations from more than 50 Desk.com partners and extend their customer service experience. A key benefit of the new App Hub is the ability for Desk.com customers to integrate telephony solutions into their service experience Now… Read more »
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