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Posts Categorized:Product Updates

New App Hub integrations to extend customer service across your small business

Last November, we introduced the App Hub to make it even easier for any fast-growing SMB to connect to their other business apps. We launched the App Hub with over 50 partner integrations including apps for e-commerce management, online chat, telephony systems, and more, to help customers extend their service offerings. Since then, we’ve… Read more »

Bring cases into Slack keeping all your team communications in one place

For fast-growing small companies, keeping everyone on track with the latest business updates is critical. But today’s small businesses use so many systems to communicate — like group chat, video conferencing, file sharing, and task management solutions — that toggling between them can make collaboration difficult, or even counterproductive. That’s where Slack, a team communication… Read more »

Introducing the App Hub – Your one-stop shop for connected customer service that grows with your business

At, many of our customers are small, fast-growing companies who know that putting customer service at the center of their businesses can be a competitive differentiator against larger companies. And when you connect your customer service help desk system to other business apps, it can be a tremendous driver of growth. Unfortunately, most SMBs… Read more »’s Android app is now available for everyone

Helping customers shouldn’t be limited to only the hours when you’re sitting in your office.’s mobile app can help you reply to customer requests from anywhere, any time. Some of you already know the benefits of using the Android app, currently in Beta. We’re excited to announce that our Android app is now… Read more »

The official hackathon

The Engineering culture is very close to our hearts and we thought the best way to channel our team’s creative juices was to have a Hackathon. We work with a modern stack that includes Ruby on Rails, AngujarJS, Sinatra, Redis and Elastic Search but continually look to evolve our architecture to support our aggressive… Read more »

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