Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Categorized: Social Media

Bringing the heat to social insights: Viralheat and

There’s no denying that social media is now connected to nearly every aspect of our daily lives. Facebook, Twitter, Pinterest and Tumblr have become the defacto methods we use to keep up with everything that matters most to us. And customer service is no exception to the social media explosion. Today’s customer now flocks to… Read more »

Twitter: The path to customer service domination

There’s no doubt that Twitter is changing the landscape of customer service through social media. Did you know that over 1 million people view customer service related tweets every week? That’s a lot of people with potentially a lot of buying power. You won’t want to ignore this growing (and growing larger) audience and the… Read more »

Creating A Support Center That Will Delight Your Customers

What’s the first thing that comes to mind when you’re forced to use a company’s FAQ or self-service site before you can talk to an actual human being? Is it inconvenient, inaccurate, impersonal, annoying or maybe even complete waste of time? That could be because self-service options are often looked at by companies as a… Read more »

The Undeniable Authority of the Social Customer

The Undeniable Authority of the Social Customer from Desk The dawn of the digital age, along with the explosive growth of social media, has forced the evolution of the buying cycle. With it has come the rise of a new customer—one that has been known to shake even the most respected of brands. Today we… Read more »

Customer Experience: Win Customers for Life with a Killer Strategy

It doesn’t occur to many businesses that customer experience, like other business disciplines like marketing and branding, requires a strategy to keep it on track. Just like those other disciplines, it’s important to plan, train your staff, and measure results as much as possible. Let’s take a look at five steps to creating a killer… Read more »

7 Lessons You Can Learn from Jeff Bezos About Serving the Customer

The latest results from the American Customer Satisfaction Index reveals as the reining and undisputed champ in both Internet retailing and across the entire department in overall customer satisfaction. Amazon’s CEO, Jeff Bezos perhaps more than any business leader has taken the philosophy of truly caring for the customer and ushered it into the digital… Read more »

The Real Connection of Social Media and Ecommerce

Why should I trust you? No matter what business you’re in, that will always be the first question your prospects will ask.  In the brick and mortar world, there are a number of things people ask themselves to answer that question: Am I the only one in the store? Is the store poorly maintained? Are… Read more »

[Webinar Recording] The Bonobos Ninja Handbook to Customer Service

Question #1: Give us some background on the Bonobos Ninjas Online men’s clothing retailer Bonobos has received a lot of attention for going above and beyond the call of customer service. Nicknamed “the Bonobos Ninjas,” our customer support team has discovered a distinct link between providing superior customer service and gaining a competitive advantage for our company. We… Read more »

Social Media Etiquette: Good Behavior Has Its Benefits

When Judith Martin first started her Miss Manners advice column in the 1970s, there was no such thing as blogs, forums or social media. So, when Judith made statements like: “You can deny all you want that there is etiquette, and a lot of people do in everyday life. But if you behave in a… Read more »

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