Comments for Desk.com Blog http://www.desk.com/blog The Customer Service Blog for the Social Web Wed, 22 Feb 2012 11:47:00 +0000 hourly 1 Comment on Desk.com Mobile—Now Available for Flex Users by Ryan http://www.desk.com/blog/deskcom-mobilenow-flex-users/comment-page-1/#comment-715 Ryan Wed, 22 Feb 2012 11:47:00 +0000 http://blogadmin.desk.com/blog/?p=6227#comment-715 Yes! ICS support. Thanks for that. My Galaxy Nexus is what I run my business with. Yes! ICS support. Thanks for that. My Galaxy Nexus is what I run my business with.

]]> Comment on The Art of Excellent Customer Service 101: How to Hire the Right People by Caithrielle Sam http://www.desk.com/blog/art-excellent-customer-service/comment-page-1/#comment-714 Caithrielle Sam Wed, 22 Feb 2012 08:31:00 +0000 http://blogadmin.assistly.com/blog/?p=6068#comment-714 Building an effective customer service team is not easy.  You need to find the right people to do the job.  The 6 personality traits that you mentioned are A MUST and very important. Thanks for sharing. :) Building an effective customer service team is not easy.  You need to find the right people to do the job.  The 6 personality traits that you mentioned are A MUST and very important. Thanks for sharing. :)

]]> Comment on Using Textile for Rich Text Markup in Agent Responses by Caithrielle Sam http://www.desk.com/blog/textile-rich-text-markup-agent-responses/comment-page-1/#comment-713 Caithrielle Sam Mon, 20 Feb 2012 23:35:00 +0000 http://blogadmin.assistly.com/blog/?p=6000#comment-713 Big thanks! I agree with everybody, markdown is much easier to recognize and use. :) Big thanks! I agree with everybody, markdown is much easier to recognize and use. :)

]]> Comment on 10 Tips to Build Customer Loyalty by Caithrielle Sam http://www.desk.com/blog/build-customer-loyalty/comment-page-1/#comment-712 Caithrielle Sam Mon, 20 Feb 2012 02:07:00 +0000 http://blogadmin.assistly.com/blog/?p=4078#comment-712 "Acknowledge that each and every complaint is an opportunity NOT an interruption to the work day!"  Good point, Agents should value and treat each complaint as part of their daily lives.  They should be patient in dealing with their customers concern. “Acknowledge that each and every complaint is an opportunity NOT an interruption to the work day!”  Good point, Agents should value and treat each complaint as part of their daily lives.  They should be patient in dealing with their customers concern.

]]> Comment on The Art of Excellent Customer Service 101: How to Hire the Right People by Alyson http://www.desk.com/blog/art-excellent-customer-service/comment-page-1/#comment-709 Alyson Fri, 10 Feb 2012 15:57:51 +0000 http://blogadmin.assistly.com/blog/?p=6068#comment-709 This story might help you, Michael. It's a very moving story I heard on NPR about a hotel chain hiring people based on their empathy. (Heroes Of Mumbai's Taj Hotel: Why They Risked Their Lives : NPR http://n.pr/sdoIaf). I also read something recently about a company that puts candidates in a room together and has them each stand and recount their most embarrassing moment. The company is not watching the person who is speaking, but rather the other candidates. They're looking for body language that signals empathy. Fascinating stuff. This story might help you, Michael. It’s a very moving story I heard on NPR about a hotel chain hiring people based on their empathy. (Heroes Of Mumbai’s Taj Hotel: Why They Risked Their Lives : NPR http://n.pr/sdoIaf). I also read something recently about a company that puts candidates in a room together and has them each stand and recount their most embarrassing moment. The company is not watching the person who is speaking, but rather the other candidates. They’re looking for body language that signals empathy. Fascinating stuff.

]]> Comment on The Art of Excellent Customer Service 101: How to Hire the Right People by Michael S http://www.desk.com/blog/art-excellent-customer-service/comment-page-1/#comment-708 Michael S Fri, 10 Feb 2012 08:54:00 +0000 http://blogadmin.assistly.com/blog/?p=6068#comment-708 Awesome stuff Bill. Is there somewhere we can find the type of interview Qs you use to identify these 6 traits? Awesome stuff Bill. Is there somewhere we can find the type of interview Qs you use to identify these 6 traits?

]]> Comment on Using Textile for Rich Text Markup in Agent Responses by Josh Koenig http://www.desk.com/blog/textile-rich-text-markup-agent-responses/comment-page-1/#comment-707 Josh Koenig Wed, 08 Feb 2012 22:20:00 +0000 http://blogadmin.assistly.com/blog/?p=6000#comment-707 It would also be great to have this as an input option for the Knowledge Base. Much easier to maintain than HTML It would also be great to have this as an input option for the Knowledge Base. Much easier to maintain than HTML

]]> Comment on Desk.com Mobile—Now Available for Flex Users by AjEG http://www.desk.com/blog/deskcom-mobilenow-flex-users/comment-page-1/#comment-706 AjEG Fri, 03 Feb 2012 21:42:00 +0000 http://blogadmin.desk.com/blog/?p=6227#comment-706 Looks good. I was just checking it out with a Full Agent when I saw this new blog post. Looks good. I was just checking it out with a Full Agent when I saw this new blog post.

]]> Comment on Assistly Is Now Desk.com by Matthew_Trifiro http://www.desk.com/blog/assistly-deskcom/comment-page-1/#comment-704 Matthew_Trifiro Thu, 02 Feb 2012 21:02:00 +0000 http://blogadmin.assistly.com/blog/?p=6137#comment-704 It's HTML5, so, yes, you just visit the URL using Safari. You can save a bookmark to your desktop / home screen on iOS and Android and Desk.com will behave just like an application launched from the desktop. We will eventually add packed apps to the Android and iTunes stores, though availability has not yet been announced. It’s HTML5, so, yes, you just visit the URL using Safari.

You can save a bookmark to your desktop / home screen on iOS and Android and Desk.com will behave just like an application launched from the desktop.

We will eventually add packed apps to the Android and iTunes stores, though availability has not yet been announced.

]]> Comment on Assistly Is Now Desk.com by Noah D http://www.desk.com/blog/assistly-deskcom/comment-page-1/#comment-703 Noah D Thu, 02 Feb 2012 17:57:00 +0000 http://blogadmin.assistly.com/blog/?p=6137#comment-703 Is there any app for the iphone? or is it just desk from safari? Is there any app for the iphone? or is it just desk from safari?

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