On the day of our launch as Desk. com, we arranged with our Boston customer, Boloco, to give away 1000 free burritos at three of their locations. Boloco’s is a popular Boston chain, and the response was amazing. Continue reading
Interest is growing in this position because it puts a public face to the importance of customer service, and signals a public declaration that the customer—because of the rise of social networks and the dissemination of opinion and ideas on the Internet—should be represented in the boardroom. Continue reading
Each customer interface that occurs over the lifecycle of the customer’s business relationship with your organization defines how your organization is perceived and has a major impact on the bottom line. Continue reading
Seriously, think back to the last time someone did something nice for you, and not in the opening the door for you sense, but someone who went out of their way for you. How did it make you feel afterward? Grateful, hopefully. Business is no different. Business doesn’t just happen in the development process of a product or service, it happens in the small personal interactions that allow us to show each other who we are and what we believe in – the honest moments that build trust and loyalty. Continue reading
Most entrepreneurs think big. Take an idea. Turn it into a company. Shepherd it to success. In this podcast by Lendio we hear Alex Bard’s path to success, culminating in acquisition by salesforce.com. The title is Entrepreneur Addiction #14 — Building a Company to Sell with Assistly CEO Alex Bard. Continue reading
LiveChat, a premium live chat product, is now integrated with Assistly. Chat is an effective and growing support channel that moves engagement way past the traditional definition of the help desk. It is personal, real time, and engaging—a way of … Continue reading
For nearly 15 years, Netflix has completely outclassed every one of its competitors. Better product. Better pricing. Better service.
Now we are watching them become the poster brand for customer ire. A decade of brand equity and customer love has evaporated in 90 days. Could there be any more relevant illustration of the power and position of today’s customer? Continue reading
Customer loyalty. A hot topic. Lots of expert opinions, and a lot of guesswork. What leads to brand loyalty? Continue reading
Social media is changing how customers communicate with companies and consequently, how companies communicate (or fail to) with their customers. Perhaps the fastest growing category of communications via social media is one companies can ill afford to ignore—complaints. Today, an increasing number of customers are avoiding traditional customer service channels in favor of Tweeting and posting their complaints online. Further, these legions of customers are not just venting their complaints, they expect companies to respond. Continue reading
This customer service tip focuses on customer loyalty, one of the coveted bi-products of delivering good customer service. Yet good – even great – customer service by itself will not create loyalty. It takes more, such as quality, reliability, and dependability. On the flip side, it doesn’t take much to erode loyalty. Continue reading
About Using Desk.com No Excuses
Customer Engagement Winner Announced for Desk.com Contest!
Customer Experience Winner Announced for Desk.com Contest!
Customer Service Customer Service Goes Beyond the Online Help Desk
Desk.com Customer Stories Ethical Community, an Eco-Friendly Marketplace, Focuses on Customer Service and Community 
Our Infographics Here They Come! The Millennials! An Assistly Infographic
Product Updates Showing more records on small screens, and few other updates
Social Media 3 Secrets for How To Be Awesome on Social News
