Customer Service Myth: Fewer calls means better service, better experience and lower costs, while more calls means more cost and lower profits.
Reality: Fewer calls means fewer problems, but it also means that customers have stopped complaining because the expect a poor customer experience. If so, fewer calls can mean lower revenue as well as lower complaint handling costs. Your company needs to understand the customer issue at hand in order to resolve the problem. The more open you are to customer complaints, the better.
Learn what’s a myth and what’s a reality with customer service myths in this infographic and see how they can improve the way you support your customers. Then, download our free eBook, How to Create a Customer Service Process That Enhances Your Bottom Line, which includes even more information that debunk common customer service myths.
Click here to view the full infographic: 5 Customer Service Myths