As a new member of the Salesforce.com family, we’ve admired what the parent organization is doing to build community and give back with the Salesforce 1/1/1 model. Yesterday, the Sales and Customer Wow teams at Desk.com spent the day working alongside facilitators from Playworks SF to make the playground at a school in San Francisco a little brighter. Continue reading
More and more companies are asking the question: how do we provide excellent support? We can tell you, it’s not easy. But the payoff can be enormous- the better you understand your customers, the easier it is to build something to delight them. Many of our ideas (for everything from new features to slight tweaks) came from talking with you. And by being responsive to customer requests, you start building a relationship so in turn customers will be responsive to your requests for feedback. Continue reading
On the morning of January 3rd 2012, Volkswagen updated its Facebook page.
The firm asked users to to list their New Year’s resolutions, and make suggestions about what people would like to see the company achieve in 2012.
But that’s when things went downhill…
One by one, angry comments started trickling in.
They had nothing to do with the company’s question or social media activitiy.
They were upset about something else entirely.
So Volkswagen tried taking down comments and deleting angry posts.
But then it spun out of control. Continue reading
On the day of our launch as Desk. com, we arranged with our Boston customer, Boloco, to give away 1000 free burritos at three of their locations. Boloco’s is a popular Boston chain, and the response was amazing. Continue reading
Today The Patriots are riding high, getting ready for the Super Bowl. Lou is now CEO of Trinity One Sports—using his experience to help teams use social media to increase brand strength and revenue. This is his first contribution to the Assistly blog. We look forward to sharing his knowledge with you periodically. Continue reading
All the cool/slick technology still is dependent on having the right people on the spot using it in such a way that it best represents your company. Continue reading
Interest is growing in this position because it puts a public face to the importance of customer service, and signals a public declaration that the customer—because of the rise of social networks and the dissemination of opinion and ideas on the Internet—should be represented in the boardroom. Continue reading
FounderLY believes that entrepreneurs are a special breed changing the world and helping make a shift to the next phase of evolution as a global society. As a way of promoting entrepreneurship, FounderLY shares founders’ stories–short form interviews conducted by … Continue reading
Each customer interface that occurs over the lifecycle of the customer’s business relationship with your organization defines how your organization is perceived and has a major impact on the bottom line. Continue reading
Technology provides the basis for this two-man team to run a web service that has handled nearly 30,000 email entries. But going from about 600 registered users in late March to over 5,000 in mid-April not only required us to scale our technology, it forced us to find a scalable solution to customer service as we saw our support emails explode from 23 total requests between January and late March to about 300 over a two-week stretch at the beginning of April. Continue reading
About Using Desk.com No Excuses
Customer Engagement Winner Announced for Desk.com Contest!
Customer Experience Winner Announced for Desk.com Contest!
Customer Service Customer Service Goes Beyond the Online Help Desk
Desk.com Customer Stories Ethical Community, an Eco-Friendly Marketplace, Focuses on Customer Service and Community 
Our Infographics Here They Come! The Millennials! An Assistly Infographic
Product Updates Showing more records on small screens, and few other updates
Social Media 3 Secrets for How To Be Awesome on Social News
