Three Four New Desk.com Initiatives This Summer!
It’s very satisfying to look back over our summer activities and see that a lot of our time went into something so productive — keeping in close touch with our customers. The programs have been so well-received, and it’s giving our team a boost as we enter the fall season (Dreamforce!) with our enthusiasm high. Here are a few highlights:
Desk.com Pizza Fund
If you’re an “idea hungry” entrepreneur, keep our Pizza Fund in mind. We’re looking for early stage, creative, hard-working companies who are excited about changing the world. Why should you be chosen for the Pizza Fund Grant? Tell us about your group or event and we’ll choose a winner from the submissions. Desk.com will select one winner each month and work with them to set up the Pizza night. Is your startup getting together? Tell us where the food should show up and we’ll arrange the delivery.
Desk.com for Startups!
We love startups and the gutsy entrepreneurs who launch them. We want to help you grow your business faster, by putting your customer at the center and getting some FREE Desk. Desk.com works with the best startup incubators and VCs to bring you an unbeatable way to do customer service right from day one. Find your incubator on this list and click to get started:
Customer Wow Takes It on the Road!
This is Desk.com’s Sukhjit Ghag with author Paul Colligan (adorable!) at the Portland Customer Wow event–our first one. It was a big success! Thanks to Urban Airship for hosting, and to our panel (Jimmy Douglas, Smarsh; Mark Hanley, Urban Airship; Rachel Giuliani, Simple; Graham Murphy, Desk.com; Greg Meyer, Desk.com) for giving the packed house lots of great information about customer service. We’ll be putting Part I of the discussion up on the blog tomorrow, so you can benefit from the collected wisdom of these great service champions. We also had fun stopping by Portland’s PIE (Portland Incubator Experiment) to talk to startups about the importance of customer service and support. Onward to Seattle, San Francisco, Boston…and beyond!
The Lunch Club
We also had the first of what we hope will be frequent luncheon events for Desk.com customers — this one with the team from Disqus …. We are issuing an open invitation to customers who would like to meet the team and have lunch with us. So if you’re in the Bay Area, we’d love for you to stop by the office, meet the team, eat some food and pick up some schwag. We have a great spot right on the Embarcadero waterfront so it might be worth taking a picture or two.
What made us laugh this summer?
We launched Desk Labs, the Top Secret enclave where Dr. Ryan and his trusty, buttoned-up assistant are plotting Extreme Customer Service Feats. Experiment #1 was a freefall parachute jump delivering multilingual support. We’re hard on work with Experiment #2 — coming soon to a YouTube near you! Our first Schwag Bag winner was @louiegarofolo. Congrats! Be sure to visit our Facebook page and enter each week.
Jenny Sussin, one of our favorite Senior Research Analysts at Gartner, posted this hilarious piece that went viral on our team: Celebrities reading negative tweets from their “fans.” Good reminders about accountability and accepting feedback that’s not positive!
Compliments for Desk.com Support:
From Team Kashoo tweeted by @KashooOnline: @desk Kudos to Bob A.
for helping resolve a couple tricky issues.
Great example of how support should be!
From The TsuLution tweeted by @TsuRag: @Desk thank you
for helping me solve all my customer service issues.
Your Support Team is Awesome! #Bob.is.the.Man
Worthy Philanthropy: A Dreamforce-Themed Charitable Event by Our Customer, @Tourizing
A Fiat tour to “crush cancer,” coordinated to arrive in San Francisco for Dreamforce 2012! At first I thought this was a bike trip, but then I looked at the mileage! The Fiat is a car, duh! Keep an eye out for the @Tour2DF to #CrushCancer by @tourizing‘s @zacharyjeans- 16 Days, more than 9,000 miles, Portland to Boston to San Francisco’s Dreamforce event. Contact Zachary regarding sponsorships, which are still open. Check out the Facebook page. This is a nice guy, with a big heart. Let’s help him.
From the Desk.com Customer Service Milestones Timeline:
We did a fun timeline of customer service historical milestones. Here’s one of the favorite milestones, the first bar where Babylonians could run a tab, just like on Mad Men!