In the spirit of taking a moment to reflect on the past few months of our journey, here’s a recap of both the sublime, ridiculous, important, and just-plain-fun stuff that has been happening at Desk.com
1. Awards Everywhere!
Let’s get the bragging out of the way …Just got a great award from Webhost Magazine & Buyer’s Guide—the Editor’s Choice Award.
This was a nice surprise out of the blue, since we didn’t apply for it. The editors discovered us and voila!
This year we’ve also been very pleased to be a “Champion” and a “Value Award” winner in Info-Tech Research Group’s Vendor Landscape report for the category of Customer Service Management Platforms. The reports cites “a solid feature set at an extremely competitive price.”
We also received the CRM Excellence Award—the Customer Interaction Solutions 2011 Product of the Year Award.
We hope to keep these coming!
2. A Favorite Staff Photo
Many on our team are photogenic and quite charming. Here is an example: This is Dylan from the Marketing Team taking a moment at Cloudforce in March at San Francisco. This shot is titled Dylan Practicing His BoothBabe Skills.
3. Favorites from our Twitterstream, etc.
tweeted by @compston — @Desk_Support @Desk Thanks for the fast help today. Bob deserves a beer from somebody.
@michiels Using Desk.com to talk to a Dutch client who’s on a business trip in South Korea. #newworld
@justinmclachlan @sukhjit I have a big crush on @desk and their app… awesomeness, it is …
@Asperato had a great time at #cloudforce in particular we loved @desk, so much so Desk.com is coming 2 all @asperato customers very soon!
And this lovely compliment:
“Not many apps really wow me anymore. I’ve pretty much seen it all. Your app leaves the competition in the dust by a HUGE margin. My compliments to your team. Thanks.” - Eli, Founder and CEO at PriceFeeder
And this hilarious volley from Support:
Customer: The @Desk inactivity warning sound scares the bejesus out of me when I have my headphones in.
Alyson @Desk_Support: I know, right? The first time I heard that sound I thought there was an air raid ^abs (you know you can change that, right?)
Customer: No, I didn’t know. Thanks for the heads up!
Alyson: From Agent desktop go to Settings>Sound (try Perky) ^abs — anything but default!
Customer: Wonderful! Thanks so much!
4. SmugMug: The Superhero Project
Our customer, SmugMug, created a remarkable cast of characters using their team members as canvases. It’s hours of fun to identify the superheroes, and watch the videos of the face artists bringing them to life. See the whole remarkable series!
5. More Photogenic Team Members
Croquet on the Roof : (left to right, facing camera) Desk.com’s own Sukhjit, Jaime, and Matt
6. Desk.com Moving Forward
We’ve had a number of feature releases, the most notable of which were the addition of Business Insights, our new reporting feature, and Multilingual Customer Support at the end of May. More actionable data, more support for a borderless world of ecommmerce!
7. Awesome Art
Ooh, let’s not forget our new infographic. Infographics are deceptively hard to make, so please ADMIRE IT accordingly.
8. The Amazing Mission of 826 Valencia
Our favorite field trip over the past few months was our trip to 826Valencia, where Desk.com donated to the cause of helping children become excited about writing and the literary arts. In this short video, you can see the joy on all the faces—especially our own team! Here’s how you can get involved with or donate to this great mission.
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