Update – January 15, 11:07PM : This update was successfully re-applied.  Thanks for your patience.

 

Update – January 13, 12:07AM : We identified an Issue with the January 12th update and have had to revert the changes.  We will reschedule the update shortly.

Tonight’s Assistly release brings two changes – one change that may send you a new email notifying you of system errors, and another change that releases new reply, notification, forward, and acknowledgement templates.

System Error Email now Sent To Site Contact

When your site has errors in Assistly, we’d like you to know about them in a timely fashion. Email notification of system error logs is now required – the Site Contact will now start to get these notifications. We’re here to help – so if you get the email and don’t know whether it’s an informational message or an error, feel free to  contact us.

New Look for Email Templates

We’re also releasing some new default templates for the Reply, Notification, Forward, and Auto-Acknowledgement emails you receive from Assistly. Here’s an example of the changes in style (and if you’ve customized these templates – don’t worry – nothing’s changing.)