Assistly strives to support all modern browsers and keep pace with the latest upgrades provided by the major browser providers: namely, Google’s Chrome, Mozilla’s Firefox, Apple’s Safari, and Microsoft’s Internet Explorer. We wanted to take a minute to share our Browser Support Policy so that you can understand which browser versions work best with Assistly – both for our Agent tools and for our Support Center web sites.

What Does it Mean that a Browser is “Supported”?

When we say that a particular browser version is supported, we mean that we have tested it extensively with Assistly and that we prioritize development resources toward fixing any errors or incompatibilities that we discover when using Assistly with those versions. Does this mean that Assistly will stop working with older browser versions (versions no longer supported)? Not at all. On the contrary, we expect that Assistly will continue to operate with older browser versions, perhaps with some slight nuances or incompatibilities, but that major functionality would continue to work unabated.

Here is our official browser support policy:

Agent Desktop, Admin Panel, Reporting & Analytics

For our Agent and Administration tools, we support the current and previous major releases of Chrome, Firefox, Internet Explorer, and Safari on a rolling basis. Each time a new version is released, we begin supporting that version and stop supporting the third-oldest version.

Support Center

For our Assistly Support Center web sites, we support the current and previous major releases of Chrome, Firefox, and Safari on a rolling basis. Each time a new version is released, we begin supporting that version and stop supporting the third-oldest version. For Internet Explorer, we will support the current and two previous major releases.

Based on expected release schedules, we currently support the following browsers in December 2011:

Agent Desktop, Admin Panel, Reporting & Analytics

Support Center

As always, if you have any questions or feedback, please contact us.

Note: This post was updated on 12/15/11 to make the following clarifications: 1) our policy begins in January 2011; 2) Chrome 16 is already released; and 3) our note on Firefox 3.6 was removed as that is no longer a supported browser.