LiveChat,  a premium live chat product, is now integrated with Assistly.

Chat is an effective and growing support channel that moves engagement way past the traditional definition of the help desk. It is personal, real time, and engaging—a way of connecting with customers as they go through the sales process and supporting them after purchase. This way lies customer retention—and increased revenues.

Customers who visit your website have lots of questions—about products, services, warranties, and support. They call. They email. They ask questions before they buy. And after they buy. Today’s customers expect answers immediately.

With a chat feature, sales and support teams can field customer questions in real time and never leave a customer without the information they need. While Assistly has always offered a live chat feature for use on your website, many customers prefer a premium product like LiveChat.

With LiveChat, you can easily and quickly add live chat to your website and to your Assistly help center. In minutes, start solving customer issues and answering questions during real-time chat sessions.

Turn any chat into an Assistly support ticket directly from the chat window. Plus, whenever your agents are unavailable, LiveChat will take a message from the customer, along with their email address, and turn it into an Assistly ticket for your team to address when they are back online. This way, no customer issue falls through the cracks.

LiveChat is benefit rich!

• simple to use and easy on the eyes
• supports sales and increases online conversions
• helps you maintain the quality of online communication
• available as web-based, desktop, and mobile apps
• customers love it

Learn more about LiveChat (and get a free trial!)

Take charge of your customer service with a free Assistly agent!