Page layouts The best customer service has a very personal touch. To be personal, your agents need access to specific information for each case — and Desk.com now gives you even more power to customize the information agents see on a case so they can deliver fast, awesome customer service and deliver relevant information as… Read more »
You brought an idea to life, got a product out the door, and sales are through the roof. Now you’re ready to flex your muscles and take on new markets. It’s time to go global! If you want expansion to be more of an overseas holiday than a Chevy Chase movie, you need to do… Read more »
Sometimes, we all need a little help from our friends in customer support. But there are other times, when we just want to help ourselves and find the right answers on our own. Thanks to Desk.com, fast-growing businesses can offer both options, so their customers always have an awesome experience. But what about people who… Read more »
Have you ever had a moment in your career that changed everything? Maybe it was a certain meeting, a big win, a devastating loss. These defining moments can change our trajectory, transform our attitude, and help us work smarter and feel happier. Eileen O’Mara has had several of these “aha!” experiences…and they led her on… Read more »
As an Account Executive at Salesforce, I was told from Day 1 to get our “face in the place” and build rapport with our customers and prospects — but what does this actually mean? I’ve been with Salesforce for four years, working in offices from San Francisco to Sydney to New York City. These are all… Read more »
Offering great customer service is a goal of any growing business. Providing great customer service to an expanding customer base is a tough challenge to say the least, but when your customers speak different languages across different time-zones this challenge is compounded. Thankfully there are tools at your disposal to thrive where your competition may… Read more »
Showing customer success is a key tactic for many small businesses. It builds credibility in the marketplace when potential customers can see that other, successful companies are using your products and achieving great results. But too often, testimonials are filled with marketing gobbledygook. Or don’t tell an interesting story. Here are nine tips that will… Read more »
GiveForward is an online fundraising and donation platform that allows friends and family to support a loved one going through a medical crisis. Erica Alhorn, Director of User Relations and Fundraising Coach, talks to us about GiveForward’s unique approach to customer support. Can you tell us about GiveForward’s approach to customer service? Our philosophy is… Read more »
Booming sales and global expansion are every entrepreneur’s dream, but if you want your move into additional markets to be successful, you need to have customer service in place in advance. It takes more than just hiring a few multi-lingual agents or extending your team’s hours to take your support global. As an executive for Desk.com, Salesforce’s… Read more »
As more and more companies adopt a customer-centric focus, customer expectations for service have increased. As a result, customer support quality has quickly become a differentiating factor between a company’s success and failure. Companies must therefore optimize their phone support quality in order to increase customer satisfaction and long-term survival. This blog post will help… Read more »
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