Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Blog Entries

Help! I need somebody, not just anybody

Sometimes, we all need a little help from our friends in customer support. But there are other times, when we just want to help ourselves and find the right answers on our own. Thanks to Desk.com, fast-growing businesses can offer both options, so their customers always have an awesome experience. But what about people who… Read more »

Three tips to optimize your multilingual support

Offering great customer service is a goal of any growing business. Providing great customer service to an expanding customer base is a tough challenge to say the least, but when your customers speak different languages across different time-zones this challenge is compounded. Thankfully there are tools at your disposal to thrive where your competition may… Read more »

9 tips for writing a great customer testimonial

Showing customer success is a key tactic for many small businesses. It builds credibility in the marketplace when potential customers can see that other, successful companies are using your products and achieving great results. But too often, testimonials are filled with marketing gobbledygook. Or don’t tell an interesting story. Here are nine tips that will… Read more »

Customer Spotlight: How GiveForward goes beyond customer service to personal coaching

GiveForward is an online fundraising and donation platform that allows friends and family to support a loved one going through a medical crisis. Erica Alhorn, Director of User Relations and Fundraising Coach, talks to us about GiveForward’s unique approach to customer support. Can you tell us about GiveForward’s approach to customer service? Our philosophy is… Read more »

6 things you need to know about offering global support

Booming sales and global expansion are every entrepreneur’s dream, but if you want your move into additional markets to be successful, you need to have customer service in place in advance. It takes more than just hiring a few multi-lingual agents or extending your team’s hours to take your support global. As an executive for Desk.com, Salesforce’s… Read more »

10 tips for excellent phone support etiquette

As more and more companies adopt a customer-centric focus, customer expectations for service have increased. As a result, customer support quality has quickly become a differentiating factor between a company’s success and failure. Companies must therefore optimize their phone support quality in order to increase customer satisfaction and long-term survival. This blog post will help… Read more »

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