Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Five ways to keep your customer service team off the naughty list

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Celebrating the holidays with friends and family can be some of our most memorable times, but getting ready can sometimes be as stressful as buying a new car or taking the SATs. Not only does your customer support staff have their own celebrations to plan and presents to buy, but they also need to stay… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership, Using Desk.com

How to make sure your customer service team is efficient

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Business Insights within Desk.com has a lot of really cool metrics to give you a view into your support organization.  There are some obviously useful metrics like Created Cases, Resolved Cases, and Average Time to Resolution.  Today I would like to point out three really cool metrics to help you gauge the efficiency of your… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership, Using Desk.com

Sell more this holiday season by answering the right customer questions

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Two weeks to Black Friday! The holiday shopping season is here at last. Your team is fired up. The customers are clicking. Are you preparing your team to sell more this shopping season? Have you ever thought why you answer customer questions? What if I told you that the questions customers ask change by where… Read more »



Best Practices, Customer Engagement, Customer Experience, Customer Service, Infographics, Thought Leadership

Awesome customer service across the United States [infographic]

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As we start preparing for the holiday rush, we wanted to step back and congratulate the companies who are doing customer service really, really well. We thought it would be cool to look around the country and see which companies each state thinks are especially fast and friendly whenever they need help. You can deliver… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

3 unlikely service phrases that make customers unbelievably happy

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Making your customers happy and providing stellar customer service is easier than ever before, and you don’t need an army of service agents to do it. And satisfaction isn’t the only benefit; those happy customers have the potential to add to your company’s bottom line, too. Fortunately, there are some smart and easy-to-implement solutions available… Read more »


Customer Engagement, Customer Experience, Customer Service, Product Updates, Using Desk.com

October’s product updates – New exciting features uncovered

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Last month we announced a bunch of new product features that are designed to make your support heroes even more awesome. In fact, we had so many new features that we’re hosting a live webinar this Thursday at 8:30 a.m PST so you can get the inside scoop from our product experts on our latest updates — and… Read more »



Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Injecting the right amounts of entertainment and utility into your support documentation

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When your company is creating a knowledge base or other support documentation for its product or services, it can be easy to fall into a dry, instructional communication method. However, you also have the opportunity to create support content that’s both useful and entertaining. This type of content is more likely to be used repeatedly. For… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Four ways SmartRecruiters is intelligent about customer service

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The most successful startups know that customer support is more than just a checkbox item. When you’re intelligent about how you offer service, it can be an invaluable tool for building closer connections with customers, proactively identifying business issues, and improving your product offerings. SmartRecruiters, a one-stop shop cloud platform that helps companies find and… Read more »

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