Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Blog Entries

5 best practices for exceptional customer service

The modern customer looks vastly different from the customer of yesteryear. She is more connected to her devices, she’s more informed and empowered, and companies have more data about their customers than ever before. The customer’s expectations are high — really high. The modern customer is digital-savvy and expects a response, connected, frictionless experience, regardless… Read more »

Deliver fast, awesome customer service with Desk.com- Webinar recap

How do you increase customer satisfaction at your small business by 34%? Well, the answer is finding that right customer service app that will enable you to be fast, efficient, and agile – oh, and did I say fast? Desk.com is one of Salesforce’s products that’s uniquely designed to deliver fast, awesome customer service because… Read more »

Customer Spotlight: Four ways CharityBuzz creates amazing experiences to support non-profits

When your whole business is built around experiences, it’s critical that every interaction is exceptional. No one knows that better than Charitybuzz, which brings together hundreds of the world’s most acclaimed celebrities, luminaries, and brands for auctions supporting nonprofits. “Every interaction that we have with celebrities, charity partners, bidders, and auction winners needs to be… Read more »

The power trio: Customer service, website speed & usability

Customer service, website speed, and usability all connect back to the primary goal of a website: to reach an audience effectively with a message. The messages websites seek to convey may vary widely, but they all rely on the same marketing trends to increase brand awareness and reach a wider audience. How’s your website doing,… Read more »

Customer Spotlight: Support resolutions for 2015

As we close out 2014 on the Desk.com blog, it’s a great time to reflect on all the things we’ve done this year. From launching the Next Generation of Desk.com, to our “Show us your Desk” social campaign, to Lego building, flashmobbing and blowfishing at Dreamforce — it’s been a awesome year here at Desk.com…. Read more »

Partner Spotlight: New Formstack integration for Desk.com

Having an online support presence is table stakes for today’s SMBs. Nearly every business has some type of online form that customers can fill out and ask for help. For small, fast-growing businesses, being able to capture information about your customers online and use that to prioritize your agents’ time is critical to productivity. And… Read more »

Introducing the new Desk.com website

Today we’re excited to announce the launch of the new Desk.com website. It showcases the same characteristics that we built into the Desk.com product: ease-of-use, streamlined design, and high performance. It was also designed to make it easy for anyone running a small businesses to optimize support to help build closer customer relationships and grow… Read more »

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