Learn customer support strategies from our customers, partners, and expert bloggers.

Wow your customers with these service tips

You can build and sell the most revolutionary products all you want, but they won’t be worth much unless you can back them up with stellar customer service. Customer service is the frontline to your company; it’s the team that works to keep customers coming back. And because your customers and their demands are always… Read more »

How to sell smarter with Relationship Intelligence

Building relationships with your customers is an important part for any company in driving new sales, but also repeat business. This is especially important for fast-growing businesses where retention is key. By taking advantage of Relationship Intelligence – the actionable insights, based on the collective data of customer, prospect, company and relationship information, to drive productive outcomes in… Read more »

How customization boosts retention

It’s no secret that customer expectations are growing every day. Not only do people’s needs have to be met in terms of standard customer service (i.e. availability, on-time delivery, and quality of products), but user experience has also become a major part of the ecommerce conversation. Though the term user experience is thrown around quite… Read more »

Life hack: Use customer success to run your business

Your customers keep you alive as a business, whether you’re B2C or B2B, non-profit or for-profit, industrial or high-tech. So it only makes sense to think of your service team (a.k.a, customer success) as a key function that impacts your entire business. Your service team sits closest to the successes, use cases, pain-points, and desires… Read more »

WOW expert tips: Become a Macro pro

Ask any customer what they love best about our customer support tool, and chances are they’ll say Macros. These customizable shortcuts perform a series of actions with just one click. With Macros, you can set a case status, label it, assign that case to a group, and even add in some customized text –… Read more »

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