The Desk.com Mobile Agent can now be accessed by Flex Agents making it possible to deliver whole company support from anywhere by anyone. Mobile flex usage works the same as desktop flex usage. Flex users access the mobile agent at http://yoursite.assistly.com/mobile. For … Continue reading
On the day of our launch as Desk. com, we arranged with our Boston customer, Boloco, to give away 1000 free burritos at three of their locations. Boloco’s is a popular Boston chain, and the response was amazing. Continue reading
Woohoo! It’s 12:01 and almost the entire company is here in the office. We just pulled the switch on something we’ve been working on since September — when we became part of the Salesforce.com family. As of now — well … Continue reading
Last night we implemented a temporary patch to manage a Facebook API issue. The issue has caused intermittent problems retrieving Facebook conversations. As a temporary solution, we’ve implemented a fix to continuously monitor posts during the last seven days and … Continue reading
Today The Patriots are riding high, getting ready for the Super Bowl. Lou is now CEO of Trinity One Sports—using his experience to help teams use social media to increase brand strength and revenue. This is his first contribution to the Assistly blog. We look forward to sharing his knowledge with you periodically. Continue reading
All the cool/slick technology still is dependent on having the right people on the spot using it in such a way that it best represents your company. Continue reading
Interest is growing in this position because it puts a public face to the importance of customer service, and signals a public declaration that the customer—because of the rise of social networks and the dissemination of opinion and ideas on the Internet—should be represented in the boardroom. Continue reading
Update – January 15, 11:07PM : This update was successfully re-applied. Thanks for your patience. Update – January 13, 12:07AM : We identified an Issue with the January 12th update and have had to revert the changes. We … Continue reading
Thursday night, we will be making a few simple changes to our Email Reply templates – these are the templates that style the information you send back to your customers using Assistly. What’s Changing We’ve improved the design of these … Continue reading
FounderLY believes that entrepreneurs are a special breed changing the world and helping make a shift to the next phase of evolution as a global society. As a way of promoting entrepreneurship, FounderLY shares founders’ stories–short form interviews conducted by … Continue reading
About Using Desk.com No Excuses
Customer Engagement Winner Announced for Desk.com Contest!
Customer Experience Winner Announced for Desk.com Contest!
Customer Service Customer Service Goes Beyond the Online Help Desk
Desk.com Customer Stories Ethical Community, an Eco-Friendly Marketplace, Focuses on Customer Service and Community 
Our Infographics Here They Come! The Millennials! An Assistly Infographic
Product Updates Showing more records on small screens, and few other updates
Social Media 3 Secrets for How To Be Awesome on Social News
