For fast-growing businesses, when it comes to metrics, things can get confusing pretty quickly. What is the best way to measure growth and success? How do I build meaningful dashboards that give me insight into challenges in my business? Or where are we performing well? The more data you have the easier it becomes to get… Read more »
Your customer service representatives are the “face” of your company. They give customers the first impression of your company, an impression that often makes or breaks the future of your company’s customer relations. Of course, you want a winning customer service rep — someone who knows what to say, and perhaps more importantly, what not… Read more »
When you’re starting a new company and trying to get a product out the door, worrying about your organizational culture might seem frivolous. Do you really have time for touchie-feelie morale activities when you’re trying to raise enough money to make payroll? But as your company grows beyond 50 employees, founders will have less direct… Read more »
Did you know that even if they like your products, ⅔ of customers will switch if they are not happy with the customer experience? In today’s world, the service you offer is every bit as important as your product itself. In the 1990s service was about the phone, in the 2000s it was about social,… Read more »
There’s no getting around it: It’s over. That one hot week we had together was great — magical, even — and we learned so much from each other. But calendars change and life goes on. It’s time to pick up the pieces and move forward. We’re here to help. After all, Dreamforce 2015 was Salesforce’s… Read more »
There’s never been a better time to start and grow a new business. New mobile, cloud, and data-driven technologies are changing customer perceptions. Today’s consumers want more-more-more and they’re willing to switch to — and sometimes pay a premium for — services that offer a better customer experience. Look at Netflix, Uber, and Rent the… Read more »
Biscuits are nothing without gravy, and you can’t have Eggs Benedict without Hollandaise. It’s time to recognize a company that’s developed a customer service awesomesauce of its own. This (new!) annual award honors a business that goes above and beyond to put the customer first through fast, awesome support with Desk.com. And this year’s award… Read more »
Dreamforce is here, and Desk.com is thrilled to have some of the hottest startups and small businesses joining us for the big event. Whether you want to find out how to get more out of Desk.com or hear tips from your peers on growing a successful business in today’s market, here are three ways you… Read more »
Showing you the love — at Dreamforce and year round At Desk.com, we’re all about our customers. We use Desk.com to make our customers happy, and it’s our business to show you how to do the same. We hope you’ll join us at Dreamforce so we can tell you in person how honored we are… Read more »
For many Bay Area startups, Dreamforce is the ideal venue for connecting with customers, prospects and partners. It is the largest software conference on earth and is attended by people from 78 countries around the world. If you have opted out of being a sponsor or exhibitor, there are still plenty of opportunities to increase… Read more »
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