You can build and sell the most revolutionary products all you want, but they won’t be worth much unless you can back them up with stellar customer service. Customer service is the frontline to your company; it’s the team that works to keep customers coming back. And because your customers and their demands are always… Read more »
Building relationships with your customers is an important part for any company in driving new sales, but also repeat business. This is especially important for fast-growing businesses where retention is key. By taking advantage of Relationship Intelligence – the actionable insights, based on the collective data of customer, prospect, company and relationship information, to drive productive outcomes in… Read more »
Ever ask someone what the most valuable asset of a company is? Most people would probably name employees, customers, or product — all of which are valid answers — but the most valuable asset a company has is its data. Without data, how do you know who to hire? How do you know where to… Read more »
Managing client problems is increasingly a high-priority responsibility, and B2B companies are worse at it on average than B2C companies, according to a new Gallup Research study. Customer engagement and retention must be handled on a case-by-case basis in the B2B space, but it is still entirely possible to have a high problem-resolution rate if the right… Read more »
It’s no secret that customer expectations are growing every day. Not only do people’s needs have to be met in terms of standard customer service (i.e. availability, on-time delivery, and quality of products), but user experience has also become a major part of the ecommerce conversation. Though the term user experience is thrown around quite… Read more »
Social media is an important part of marketing for any growing business. For small businesses, it can be an effective way to get the word out without blowing a your small marketing budget. Since anyone can set up a social media account, it can be tempting to jump in right away without getting to know… Read more »
Your customers keep you alive as a business, whether you’re B2C or B2B, non-profit or for-profit, industrial or high-tech. So it only makes sense to think of your service team (a.k.a, customer success) as a key function that impacts your entire business. Your service team sits closest to the successes, use cases, pain-points, and desires… Read more »
Ask any Desk.com customer what they love best about our customer support tool, and chances are they’ll say Macros. These customizable shortcuts perform a series of actions with just one click. With Macros, you can set a case status, label it, assign that case to a group, and even add in some customized text –… Read more »
The holidays are supposed to be a happy time, but for many shoppers they can be a big downer. Crowded stores, traffic jams, and long lines at checkout. A recent survey sponsored by Desk.com showed that expectations have grown so low that 42% of Americans now assume that customer service will take a nosedive over… Read more »
If you’re a consumer of anything, you’ve heard this phrase before, but how often has it rung true for you? Truth be told, it’s impossible for service reps to take every piece of feedback from customers and incorporate into their business model. For that reason, businesses need to stop making the claim “the customer is… Read more »
Start your free trial now.
14 days free. No credit card required.