Question #1: Give us some background on the Bonobos Ninjas Online men’s clothing retailer Bonobos has received a lot of attention for going above and beyond the call of customer service. Nicknamed “the Bonobos Ninjas,” our customer support team has discovered a distinct link between providing superior customer service and gaining a competitive advantage for our company. We… Read more »
So you made the right first decision: investing in customer support software for your growing business and support team. Good move. You signed up for a trial. You created a username and password. So what next to get the most out of your Desk.com experience? Every customer support agent needs a couple of go-to references… Read more »
Every leader at every level has a need to think about customer service. Whether you lead a team that is talking to paying customers every day, supporting those that do, or just interacting with internal Customers, the need for customer service skills — and a customer orientation is critical. When this subject comes up with… Read more »
Back in the early days when we first launched our online store, Bumblebee Linens, we were lucky if we got 5 orders a day. After all, in the beginning we had no social media presence. Our store did not yet rank in the search engines. And we didn’t have a large budget with which to market… Read more »
Desk.com has been a part of Salesforce.com for over a year now, and we want to share the success we’ve enjoyed with our customers. Our goal at Desk.com is to make delivering great customer support simple and affordable for any organization. That’s why we’re happy to announce that effective May 1, 2013, we’ll be releasing… Read more »
Today we’re dedicating a quick blog post to a Desk.com feature our power users love, Keyboard Shortcuts. A keyboard short is a magical tool for speeding up your responses. They let you complete your most frequent actions faster without moving your fingers from the keyboard to the mouse. Typically, keyboard shortcuts are a combo of… Read more »
Desk.com has recently released our latest eBook: The Ultimate Guide: Evolving from a Shared Email Inbox to a Social Help Desk. Our team spent months gathering data and learning points about the problems with using a free email inbox service such as Gmail for customer support. Check out this blog post below, then download the entire… Read more »
Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is part of a series he’s shared with Desk.com from his upcoming book TOUCHPOiNT Power. To be customer-centric, you must know and listen to your customers, and then get the right information to the right people at the right time. While numerous companies engage… Read more »
Customer service is changing. What was once a company-controlled marketplace is now controlled by the customer. Customers now set the pace, and they expect more from us than ever. They control the conversation and dictate when they interact, and with whom. The shifting customer landscape has flipped businesses on their heads, especially small and medium-sized businesses… Read more »
Want your customers to know the status of cases they’ve sent you? How about having one place where they can go to review questions they, or anyone else in their company, have sent to your support team? We’ve heard you asking for even better ways to serve your customers. We’ve understood the need to give… Read more »
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