Our customers tell us all of the time how much they love Desk.com’s intuitive workflow and UI. However, as they grow and become more successful they often come to the point where they want more freedom to define their own workflows and processes. We get it, our feelings aren’t hurt. That’s why we’re thrilled to… Read more »
True or false – auto-acknowledgments are just meant to let your customer know that you’ve received their question? Don’t answer, it’s a leading question. :) Indeed, auto-acknowledgements are an extremely handy tool that lets your customers know that you’ve received and are working on their request. If you don’t have one set up yet, see… Read more »
Is your business moving into new markets? If you want expansion to be more of an overseas holiday than a Chevy Chase movie, you need to do some advance planning. Thank goodness we know exactly what you need to consider before you take your support global. Check out our new infographic to learn ways… Read more »
Social media has quickly grown to become an essential part of modern business, but many people view it one-dimensionally for its marketing benefits. However, at its core, social media is about communication, and that makes it a perfect fit for your customer service strategy. If you aren’t already using social media as an integral medium… Read more »
Today’s customers are notoriously impatient. They want to be able to get the information they need, when they need it — and they don’t want to wait. Most would rather browse a support portal to find their own answers than pick up the phone and try to explain their problem to an agent. The problem… Read more »
Part of the joy and continual challenge of any business is keeping up with your customers’ ongoing needs and questions. Just as your products and services evolve, customer feedback shifts and evolves over time. This makes it absolutely crucial to have an ongoing dialogue with your customers to have an understanding of those needs. When… Read more »
Conrad Chu isn’t a restaurateur, grocer, chef or food critic. But for intel on gastronomical trends in two of America’s food meccas, Chu is your man. “In San Francisco, everybody loves kale, whereas in Seattle, there’s a real affinity for Italian food,” he says. Chu’s 4-year-old meal-delivery company, Munchery, used to come by that information through trial… Read more »
Next week, the Desk.com team is headed to Las Vegas for Collision — a new type of tech conference that brings together the entrepreneurs who are building the hot startups of tomorrow and the ones that are managing the successful businesses of today. We’re all about helping small businesses grow with fast, awesome customer service,… Read more »
As we celebrate Women in Technology month, we’re pleased to share this guest post from Willie Hooykaas-Baldwin, a Senior Manager of software engineering at Salesforce. Willie shares how she learned to turn off the negative voices inside her head and believe in herself. “STOP IT!! JUST STOP IT!!!” I was in a classroom at UC… Read more »
We felt the love from Chicago last week at the Salesforce World Tour. It was a huge success with great content, fun demos and a whole lot of energy from our awesome attendees. We kicked off the week strong with engaging demos showcasing some of our cool and new functionalities like Desk Connect, our… Read more »
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