Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.


Best Practices, Customer Engagement, Customer Experience, Thought Leadership

It’s about the whole company, not just the website

By |

A company’s website is very important.  Learning from customers is very important.  But there is a good way to learn from customers about your website, and there is what I think of as being, “the bad way.” When I go to www.acmewhatever.com, I’m there to learn about AcmeWhatever’s products and services, get an answer to… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer Spotlight: Four ways Stitch Labs scales for the holidays with Desk.com

By |

It’s the most wonderful time of the year….but also the craziest. And for many small retail businesses, it’s a make-it-or-break-it time. That’s why Stitch Labs, which makes a cloud-based inventory management tool, needs to offer fast, awesome service to the small retailers that use their service. And why they use the Desk.com’s help desk system… Read more »



Best Practices, Customer Experience, Customer Service, Thought Leadership

Sifting through data dross to find relevant customer metrics

By |

Customer service and marketing specialists are often fire-hosed with data. However, the devil isn’t always in the details. Sometimes you need to be able to identify clear patterns and threads that can only happen when you look at the right metrics over long periods of time. Companies can value from getting a bird’s eye view… Read more »


Company Culture

Why I’m thankful (to work at Desk.com)

By |

Since it’s Thanksgiving tomorrow, we wanted to give thanks for our awesome team and company. We asked 4 people on the Desk.com team (a representative from marketing, sales, product management and support) to answer the question: “Why are you thankful to work at Desk.com?” Sara Varni, VP of Marketing If you aren’t having fun at… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Infographics, Thought Leadership, Using Desk.com

Preparing your small business customer service team for the holidays [Infographic]

By |

It’s that time again. The holidays are upon us and millions of consumers are taking to stores and online retailers to get their shopping done. If you’re able to capture the attention of these holiday shoppers, it could easily make or break your year if you’re a small business. A major way to attract these… Read more »


Best Practices, Customer Experience, Customer Service, Thought Leadership

How to keep your small retail business off the naughty list for the holidays

By |

This article was originally published on Wired Insights. Let the craziness begin. Grey Thursday. Black Friday. Cyber Monday. Small Business Saturday. They’re almost here. If you’re a small business retailer, they’re high-volume, high-stakes opportunities for your customers to label you as naughty or nice. And you only have a couple of weeks to get ready…. Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Thought Leadership, Using Desk.com

Be like Branchfire: Drive loyalty and innovation with Desk.com’s Business Insights

By |

If you’re building a business, you may think developing a killer product is all you need to do. While that may lay the foundation for success, it’s certainly not the whole story. Maybe you’re thinking, “Of course, it’s not just the product, but it’s marketing and sales as well.” True. However, what you’re probably not… Read more »


Customer Engagement, Customer Experience, Customer Service, Product Updates, Using Desk.com

Introducing the Desk.com App Hub – Your one-stop shop for connected customer service that grows with your business

By |

At Desk.com, many of our customers are small, fast-growing companies who know that putting customer service at the center of their businesses can be a competitive differentiator against larger companies. And when you connect your customer service help desk system to other business apps, it can be a tremendous driver of growth. Unfortunately, most SMBs… Read more »

Get Started Free Request a Demo

Try Desk free. No Credit Card required.