Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using

Customer spotlight: 5 reasons that great customer service is in the bag for Herschel Supply

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How does a small, Vancouver-based company with just two full time agents effectively manage customer support when it sells through 5,000+ channel partners in 50 countries?  For Herschel Supply Company, which produces high quality bags and accessories, the answer is According to Samantha Peake, Online Customer Care Representative, “ is packed with useful features… Read more »

Customer Engagement, Customer Experience, Customer Service, Using

Grow your retail business faster with

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Flash sales. Personal shopping. Subscription gifts. New online models are creating many new opportunities for small business retailers. But starting a new e-commerce business can be tough. Not only do you have to scale to meet seasonal and holiday surges, but in today’s uber-connected world there are more touch points than ever, and customers expect… Read more »

Best Practices, Customer Experience, Customer Service, Thought Leadership

5 tips on building an epic customer-support team

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Let’s face it: When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. And to deliver awesome service, you need an awesome service team at your back. While your “call center” may actually be your startup’s garage, you still need to put… Read more »

Customer Engagement, Customer Experience, Customer Service, Events, Using

Customer spotlight: Special Dreamforce 2014 edition

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It’s the final stretch before Dreamforce and we’re thrilled to have some of the hottest startups and small businesses joining us for the big event. Whether you want to learn how to get more out of, or hear tips from your peers on growing a successful business in today’s market, here are four ways… Read more »

Customer Experience, Customer Service, Events, Product Updates, Thought Leadership, Using

The official hackathon

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The Engineering culture is very close to our hearts and we thought the best way to channel our team’s creative juices was to have a Hackathon. We work with a modern stack that includes Ruby on Rails, AngujarJS, Sinatra, Redis and Elastic Search but continually look to evolve our architecture to support our aggressive… Read more »

Customer Engagement, Customer Experience, Customer Service, Events

5 ways Dreamforce delivers the future of customer service

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Today, companies across all industries want to put their customers first, which requires a focus on the customer service experience. Companies of all sizes have to adopt a service-first mentality in order to make the experience easy for customers and agents, and they need the capability to deliver fast, customized service everywhere. In just two… Read more »

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