Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Blog Entries

Dolly Parton, customer service role model

A velvet portrait of Diana Ross watches over the Desk.com management team. When times are crazy we’re inspired by her quiet sophistication. The walls of our engineering area are decorated with life-size cardboard cutouts of Luke, Leia, Han Solo, and C3PO to remind them of great teamwork. At Desk.com we get inspiration from a lot… Read more »

10 customer service stats and what they mean for your contact center

  Businesses can pour money into elaborate advertising campaigns, but bad customer service can undo all that hard work instantly. Excellent customer service can be as good (and often better) for your brand than a well-orchestrated PR campaign: get your customers to do the talking for you! Great service also determines whether your existing customers… Read more »

New Desk.com App Hub integrations to extend customer service across your small business

Last November, we introduced the Desk.com App Hub to make it even easier for any fast-growing SMB to connect Desk.com to their other business apps. We launched the App Hub with over 50 partner integrations including apps for e-commerce management, online chat, telephony systems, and more, to help customers extend their service offerings. Since then, we’ve… Read more »

8 things your support team should never say to customers

There are things that we’re all taught not to say. Don’t mention an old flame in front of a new spouse. Never ask an older woman her age, or a younger one if she’s pregnant. Don’t ask about someone’s salary, shoe size, or anything to do with their romantic life. Even support agents, who earn… Read more »

Desk.com highest rated… by you!

Here at Desk.com our mantra is “fast, awesome customer service”, and in order to deliver this to you, we listen to your feedback. We rely on your insights to consistently improve and create relevant product features in order to help your growing business needs. “Desk.com has enabled us to reduce response times from four days… Read more »

Customer Spotlight: 4 ways Vimeo uses customer support to build a community of passionate users

Striking the balance between delivering technology and building personal relationships can be a challenge. No one knows that better Vimeo, a high quality video platform that caters to video enthusiasts, creative professionals, and businesses alike. “Having human relationships with our customers is very important to us,” says Darnell Witt, Director of Support and Community. Here’s… Read more »

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