Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Company Updates, Customer Experience, Customer Service, Product Updates, Using Desk.com

Introducing the next generation Desk.com support center, for priceless customer service through video

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If a picture is worth a thousand words, what’s a video worth? For today’s uber-connected customers, it’s priceless. Today Desk.com is introducing a new Video Support Center so you can offer your customers a level of service that’s beyond price. Todays’ customers want fast access to answers any time, day or night, and they don’t… Read more »



Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

The valuable customer data you can get from your helpdesk

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Your helpdesk is a great source for customer data. Your customer success team has direct access to potential leads and customers before they buy your product, during the buying process and after the purchase. This is gold. You know what’s even better? Most of the time, it’s the customer who provides you with valuable information… Read more »



Company Updates, Customer Engagement, Customer Experience, Customer Service, Integration, Using Desk.com

Partner spotlight: Desk.com support inside your gmail inbox

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It’s no longer enough for fast-growing companies to just to provide customer support on every channel — social media, phone, email, chat, you name it. Customers now expect to get excellent service, on the channels they choose, any time they choose. But, while the explosion of mobile and social media is a big reason for… Read more »


Customer Experience, Customer Service, Thought Leadership

The hidden enemy of good customer service

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I recently bought a custom picture frame from Pictureframes.com that suffered significant damage in transit to my doorstep. I braced myself for an inconvenient return process: the frame was large and awkwardly-sized, and would certainly be expensive to repackage and ship back to the framer. Imagine my surprise, then, when after just a few minutes… Read more »


Customer Engagement, Customer Experience, Customer Service, Customer Stories, Thought Leadership, Using Desk.com, Videos & Webinars

Service Disruptor Series: How Clockwise Tees is using customer service for brand building

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What’s the connection between branding and customer service? Well, if you have a bad customer service with a company you are most likely going to attribute it to the brand. Today, customers expect a connected, personalized experiences across a company’s website, mobile app, their store, and every touchpoint with that company. If my iPhone breaks… Read more »



Customer Experience, Customer Service, Integration, Product Updates, Using Desk.com

Get the insight you need to deliver even awesomer customer service with GetFeedback

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Are your customers satisfied and would they recommend your business to others? What do they really think about your customer support experience? When they visit your website, can they find what they’re looking for, and is that content helpful? Just think how much more awesome the service you deliver could be if you had the… Read more »


Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: 3 ways Disqus uses Desk.com to be a part of every customer service conversation

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  With the explosion of blogging, social media, and online communities, having a conversation no longer means a face-to-face interaction or picking up the phone. And when it comes to customer service, it doesn’t matter where the conversation takes place. The only thing that matters is that any time a customer starts a conversation, you… Read more »

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