As an Account Executive at Salesforce, I was told from Day 1 to get our “face in the place” and build rapport with our customers and prospects — but what does this actually mean? I’ve been with Salesforce for four years, working in offices from San Francisco to Sydney to New York City. These are all… Read more »
Offering great customer service is a goal of any growing business. Providing great customer service to an expanding customer base is a tough challenge to say the least, but when your customers speak different languages across different time-zones this challenge is compounded. Thankfully there are tools at your disposal to thrive where your competition may… Read more »
Showing customer success is a key tactic for many small businesses. It builds credibility in the marketplace when potential customers can see that other, successful companies are using your products and achieving great results. But too often, testimonials are filled with marketing gobbledygook. Or don’t tell an interesting story. Here are nine tips that will… Read more »
GiveForward is an online fundraising and donation platform that allows friends and family to support a loved one going through a medical crisis. Erica Alhorn, Director of User Relations and Fundraising Coach, talks to us about GiveForward’s unique approach to customer support. Can you tell us about GiveForward’s approach to customer service? Our philosophy is… Read more »
Booming sales and global expansion are every entrepreneur’s dream, but if you want your move into additional markets to be successful, you need to have customer service in place in advance. It takes more than just hiring a few multi-lingual agents or extending your team’s hours to take your support global. As an executive for Desk.com, Salesforce’s… Read more »
As more and more companies adopt a customer-centric focus, customer expectations for service have increased. As a result, customer support quality has quickly become a differentiating factor between a company’s success and failure. Companies must therefore optimize their phone support quality in order to increase customer satisfaction and long-term survival. This blog post will help… Read more »
Well, unfortunately another year of SXSW has come and gone. But we loved meeting you all and sharing more about how Desk.com can help grow your business. Since this was our first year at the event we had lots to learn and we feel like we have a better handle on how small businesses can… Read more »
Ten years ago, social media was reserved for college students tucked away in their dorm rooms. Today though, nearly 80% of internet users are consistently active on social media networks. Not only is social media a powerful tool to connect with friends and family, it can also transform your small business into a medium one… Read more »
When fully maximized as a tool for business growth and development, social media can be an incredibly powerful customer service tool. It gives you a direct connection to your customers and target market that just isn’t possible in any other way. Is your business utilizing social media in the best ways possible? 4 tips for… Read more »
From washing dishes after school to waiting tables on the weekends, I basically grew up in my family’s Italian restaurant. And although I’m no longer tossing pizza dough in the evenings, many of the things I learned there have stuck with me: how to cook, how to carry four plates on one arm (which is… Read more »
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