Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Customer spotlight: Holiday tips for retail customer service teams

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It’s that time of the year again where shoppers flood malls, shopping centers, and online stores in search of the perfect gifts for family and friends. The holiday season is just around the corner and if you’re running a small business in retail, chances are you’re already ramping up your support team to prepare for… Read more »



Best Practices, Customer Experience, Customer Service, Thought Leadership

Desk.com tells a story of its data using Mixpanel’s analytics reporting

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Like many leading enterprise technology applications, Desk.com employs the powers of product innovation, engineering & design talent, customer engagement, and market intuition in order to provide users a successful customer support product experience. But to have a leading B2B app isn’t as easy as having a good idea and delivering the ideal user experience. In… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Five ways to keep your customer service team off the naughty list

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Celebrating the holidays with friends and family can be some of our most memorable times, but getting ready can sometimes be as stressful as buying a new car or taking the SATs. Not only does your customer support staff have their own celebrations to plan and presents to buy, but they also need to stay… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership, Using Desk.com

How to make sure your customer service team is efficient

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Business Insights within Desk.com has a lot of really cool metrics to give you a view into your support organization.  There are some obviously useful metrics like Created Cases, Resolved Cases, and Average Time to Resolution.  Today I would like to point out three really cool metrics to help you gauge the efficiency of your… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership, Using Desk.com

Sell more this holiday season by answering the right customer questions

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Two weeks to Black Friday! The holiday shopping season is here at last. Your team is fired up. The customers are clicking. Are you preparing your team to sell more this shopping season? Have you ever thought why you answer customer questions? What if I told you that the questions customers ask change by where… Read more »



Best Practices, Customer Engagement, Customer Experience, Customer Service, Infographics, Thought Leadership

Awesome customer service across the United States [infographic]

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As we start preparing for the holiday rush, we wanted to step back and congratulate the companies who are doing customer service really, really well. We thought it would be cool to look around the country and see which companies each state thinks are especially fast and friendly whenever they need help. You can deliver… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

3 unlikely service phrases that make customers unbelievably happy

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Making your customers happy and providing stellar customer service is easier than ever before, and you don’t need an army of service agents to do it. And satisfaction isn’t the only benefit; those happy customers have the potential to add to your company’s bottom line, too. Fortunately, there are some smart and easy-to-implement solutions available… Read more »


Customer Engagement, Customer Experience, Customer Service, Product Updates, Using Desk.com

October’s product updates – New exciting features uncovered

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Last month we announced a bunch of new product features that are designed to make your support heroes even more awesome. In fact, we had so many new features that we’re hosting a live webinar this Thursday at 8:30 a.m PST so you can get the inside scoop from our product experts on our latest updates — and… Read more »

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