Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.


Customer Experience, Customer Service, Events, Product Updates, Thought Leadership, Using Desk.com

The official Desk.com hackathon

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The Desk.com Engineering culture is very close to our hearts and we thought the best way to channel our team’s creative juices was to have a Hackathon. We work with a modern stack that includes Ruby on Rails, AngujarJS, Sinatra, Redis and Elastic Search but continually look to evolve our architecture to support our aggressive… Read more »


Customer Engagement, Customer Experience, Customer Service, Events

5 ways Dreamforce delivers the future of customer service

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Today, companies across all industries want to put their customers first, which requires a focus on the customer service experience. Companies of all sizes have to adopt a service-first mentality in order to make the experience easy for customers and agents, and they need the capability to deliver fast, customized service everywhere. In just two… Read more »



Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Infographics, Thought Leadership

5 ways to grow your business with customer service [infographic]

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How does an SMB with limited resources, time, and money compete against the big fish? You need to engage the blowfish effect. If you haven’t heard of the blowfish effect, it’s the act of making your small business appear larger than it really is so you look like the big fish in the pond. Awesome… Read more »


Customer Engagement, Customer Experience, Customer Service, Customer Stories, Events, Using Desk.com

Announcing the Salesforce Service Surfboard Award winners – Desk.com style!

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A few months ago, we asked for your nominations for the first-ever Service Surfboard Awards honoring our awesome customers who consistently deliver exceptional service with Desk.com. We received a ton of great submissions and learned so much about how Desk.com customers are changing the game when it comes to customer service for fast-growing companies. The… Read more »



Customer Engagement, Customer Experience, Customer Service, Events, Using Desk.com

The can’t miss Dreamforce ’14 sessions

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Dreamforce 2014 is the place for small businesses to learn from successful entrepreneurs, investors, and industry leaders who will share real strategies and best practices to grow your business and bring it to the next level. You won’t want to miss the conversations with experts like Jeremy Stoppelman, Reid Hoffman, and Marc Anderssen. Also join… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: 4 reasons why FxFactory’s customer support is so special

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    Everyone knows that customer service is important, but small businesses that are trying to grow don’t usually have the resources to staff large support teams that can talk to customers around the clock. FxFactory, an online marketplace for visual effects software products that serves hundreds of thousands of filmmakers, has just two part-time… Read more »


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