As we celebrate Women in Technology month, we’re pleased to share this guest post from Willie Hooykaas-Baldwin, a Senior Manager of software engineering at Salesforce. Willie shares how she learned to turn off the negative voices inside her head and believe in herself. “STOP IT!! JUST STOP IT!!!” I was in a classroom at UC… Read more »
We felt the love from Chicago last week at the Salesforce World Tour. It was a huge success with great content, fun demos and a whole lot of energy from our awesome attendees. We kicked off the week strong with engaging demos showcasing some of our cool and new functionalities like Desk Connect, our… Read more »
In today’s competitive business climate, having dynamic products, gung-ho employees and a high-quality, interactive website are the prerequisites. They get you in the game. To move past the competition in your niche, consider adopting these practices that today’s smart business owners are employing to cut costs, make operations and communication more fluid, fund the next… Read more »
To close out our celebration of Women in Technology month, we’re featuring a Desk.com team member each day this week who have answered our 5 most pressing questions. We’re pleased to share these answers from Becca Krass, our Director of Product Marketing. What’s your spirit animal? My spirit animal is a dolphin. Dolphins are inquisitive… Read more »
How does a small business stay responsive to customers and make every interaction great while expanding across the country? For the FruitGuys, which delivers fresh fruit boxes to more than 3,000 businesses and serves roughly 83,000 students each week, it’s with Desk.com. Here’s how they do it: Fast response times. The Fruit Guys uses Desk.com… Read more »
To close out our celebration of Women in Technology month, we’re featuring a Desk.com team member each day who have answered our 5 most pressing questions. We’re pleased to share these answers from Rachella Grossi, our wonderful Director of Sales Enablement. What’s your spirit animal? Without a doubt my spirit animal would be the butterfly…. Read more »
“It’s a small world” is more than a Disney ride or a song that sticks with you all day long; it’s the reality of a connected world. As technology brings us all closer together across great distances, even small businesses have an international reach. Growing with global customer service can be overwhelming, especially as a… Read more »
To close out our celebration of Women in Technology month, we’re featuring a Desk.com team member each day who have answered our 5 most pressing questions. We’re pleased to share these answers from Laura Norman, our wonderful Senior Content Marketing Manager. How do you unwind? I had a bad back for a long time so… Read more »
Customer service is one of the keys to long-term business success, regardless of your industry or market. However, good customer service is a lot more difficult to accomplish in ecommerce. Without human interaction, it can be difficult to know how to give the customer what they’re looking for – but it can be done. In… Read more »
To continue celebrating Women in Technology month, we’ve posed 5 questions to several women at Desk.com who inspire, intrigue and challenge us. We’re pleased to share these answers from Kristen Hartmann, a Solutions Consultant on our WOW team. What’s your spirit animal? A frog. I love a story my Dad tells me of when… Read more »
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