Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Infographics, Thought Leadership

5 ways to grow your business with customer service [infographic]

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How does an SMB with limited resources, time, and money compete against the big fish? You need to engage the blowfish effect. If you haven’t heard of the blowfish effect, it’s the act of making your small business appear larger than it really is so you look like the big fish in the pond. Awesome… Read more »


Customer Engagement, Customer Experience, Customer Service, Customer Stories, Events, Using Desk.com

Announcing the Salesforce Service Surfboard Award winners – Desk.com style!

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A few months ago, we asked for your nominations for the first-ever Service Surfboard Awards honoring our awesome customers who consistently deliver exceptional service with Desk.com. We received a ton of great submissions and learned so much about how Desk.com customers are changing the game when it comes to customer service for fast-growing companies. The… Read more »



Customer Engagement, Customer Experience, Customer Service, Events, Using Desk.com

The can’t miss Dreamforce ’14 sessions

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Dreamforce 2014 is the place for small businesses to learn from successful entrepreneurs, investors, and industry leaders who will share real strategies and best practices to grow your business and bring it to the next level. You won’t want to miss the conversations with experts like Jeremy Stoppelman, Reid Hoffman, and Marc Anderssen. Also join… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: 4 reasons why FxFactory’s customer support is so special

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    Everyone knows that customer service is important, but small businesses that are trying to grow don’t usually have the resources to staff large support teams that can talk to customers around the clock. FxFactory, an online marketplace for visual effects software products that serves hundreds of thousands of filmmakers, has just two part-time… Read more »



Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com, Videos & Webinars

How 212 Staffing improves their customer experience with whole company support

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Technology has leveled the playing field for small and medium businesses. 212 Staffing is taking advantage of these new changes in order to reinvent the way that recruiters and job seekers are being serviced so that they hear back right away. We were really excited to talk to Richard from 212 Staffing to hear exactly… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Building a relationship: The foolproof formula to create customer loyalty

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You work hard for your leads – and then you work harder to get them to convert, and eventually you have that first, exciting purchase that makes all your work worth it. That might be the end of the sales funnel, but it shouldn’t be the end of your relationship with this first-time customer. You… Read more »


Best Practices, Events, Thought Leadership

5 insider tips for small & medium businesses at Dreamforce

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Just because you’re considered a small or medium business doesn’t mean you can’t disrupt the industry and compete with the big brands. That’s why going to Dreamforce—and, more importantly, getting the most out of Dreamforce—is crucial for small and medium businesses. Here are 5 tips to help you do that: 1. Have a game plan, but… Read more »


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