Gone are the days of CDs and cassette tapes for listening to your favorite tunes. There is no doubt that iTunes is probably the single biggest thing that has changed the way we buy music, but social media has taken this a step further and completely changed the way we find, listen to and share… Read more »
Going to SXSW? Help make it freakin’ memorable! Community voting for speaker proposals opened yesterday and runs through 11:59 pm on Friday, September 5th. Here at Desk.com we’ve worked hard to put together some sessions that won’t disappoint and are sure to give you valuable lessons in building your business. You can vote for a… Read more »
Tools, speed, and knowledge can only get you so far as a Support Agent. Knowing everything about your product or service is great, but if your replies sound like they’re automated or coming from a robot, your customers are likely to be less than thrilled. In this final part of our kick-ass support series, we’ll… Read more »
Achieving your business goals in these days has become a very difficult task. In order to make your business successful, highly motivated and productive employees are the key component. Team building activities and events can point out some strong sides of your employees’ personalities and enable you to delegate job responsibilities more equally. This can… Read more »
It’s painful. A recent customer service fiasco has gone viral and a wonderful company’s image has been trashed in front of thousands of people. Although anyone who listens to the recording of the call would probably agree that the agent is a complete tool, many businesses are taking a step back to re-examine their own… Read more »
When you rely on customer advocates to promote your business, it’s critical that you keep them happy. For Nextdoor, a private social network for local communities, helping its partner/customers build successful networks means building long-term relationships and quickly resolving unique and complicated requests. Here are three ways that Nextdoor uses Desk.com customer support software to… Read more »
If a picture is worth a thousand words, what’s a video worth? For today’s uber-connected customers, it’s priceless. Today Desk.com is introducing a new Video Support Center so you can offer your customers a level of service that’s beyond price. Todays’ customers want fast access to answers any time, day or night, and they don’t… Read more »
We believe that the best ideas come from – aside from our really, really, smart engineers and product managers – our customers. Some of the new features and enhancements that I’m recapping this month are ideas that were stemmed from our customer community. Got an idea? Let us know because we’re listening! Now, let’s do… Read more »
Your helpdesk is a great source for customer data. Your customer success team has direct access to potential leads and customers before they buy your product, during the buying process and after the purchase. This is gold. You know what’s even better? Most of the time, it’s the customer who provides you with valuable information… Read more »
When you’re an entrepreneur, you have to be nimble and quick, especially if you’re going up against a big competitor. For some companies, that’s exactly what they’re doing. We took a look at three companies who took on their industry’s Goliaths and identified what tricks and strategies they used to slingshot past their respective giants…. Read more »
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