It’s summer, and time for pool parties, campouts, and trips to the beach. As we wriggle into our swim trunks or bikinis, many of us are wishing we’d done a better job of maintaining our fitness regimen through the winter. And what about our businesses? Could we be working harder to keep them fit as… Read more »
A former boss once told me, “The customer is always right, except when they’re wrong. But even when they’re wrong, you’ve gotta make them feel right.” That adequately describes the delicate balancing act that is Customer Service. Customer Service Reps worldwide will tell you that few clients reach out to thank a company for doing… Read more »
When I went into a hospital with my wife recently, I was expecting good care. I was expecting optimal recovery. What I wasn’t expecting, however, was to be inspired by some of the most efficient, exceptional customer service operations that I have ever witnessed. Here are the top five things I observed which you can… Read more »
Last month we kicked off the next generation of Desk.com – the future of customer service for fast-growing companies. It’s well-known that speed needs to be a high priority for your customer service team, but you must also think about all of your customers who are interacting with your brand so that you deliver support… Read more »
We know it is imperative for any organization to have the right tools at their fingertips to make quick, data driven decisions. That’s why our dev and product teams are always hard at work to make our Business Insights even more killer than it already is! We’ve added two new pre-configured reports that can help… Read more »
Delightful isn’t the first word that comes to mind when most people think about the payroll process. But no matter what your feelings are toward administering payroll, it is unquestionably one of the most important aspects of your business. Because what’s a better way to show your appreciation for your employees’ hard work than paying… Read more »
With online and mobile applications being more popular than ever, there’s a plethora of useful tools available to small businesses and do-it-yourselfers. If you have a specific problem, a simple Google search will usually put you on the right track for finding a solution. Once you actually find the tool you need to solve your… Read more »
As America celebrates its Independence Day this weekend, we wanted to reflect on a group of people who had the foresight and leadership to shape the nation: our Founding Fathers. These political leaders and statesmen were passionate, dedicated and innovative—qualities we still value today in our leaders. And while most of us will celebrate by… Read more »
The beauty of Desk.com is how easy it is to get started. The first time you open up the Agent Desktop, you can use the dedicated mailbox we provide you and start supporting customers right away. Now if you really want to get crazy, you can stand up a configuration that enables your entire organization… Read more »
Awesome customer service. Not only can it increase customer loyalty, but it can be a huge competitive advantage. Many startups default to a shared email inbox to manage inquiries, but savvy ones understand that a relatively small expenditure on a customer support app can have big dividends. Like DealerFire, which achieved a 1262% ROI… Read more »
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