In his “A List Apart” article Building Twitter Bootstrap, Mark explains that the core philosophy that guided their efforts was “Help awesome people do awesome stuff.” Empowering awesome people is a great thing, and we have a lot of awesome people. But for those awesome people whose job it is to build and maintain Desk.com, the path is sometimes winding. Inspired by what @mdo and @fat have achieved, we have a similar initiative to straighten that path out. We’re calling it Core UI, and it’s going to be a major improvement in the way we build our product.
On the morning of January 3rd 2012, Volkswagen updated its Facebook page.
Your social influence can make or break your brand’s reputation. See how Volkswagen and Domino’s Pizza events illustrate this cautionary tale.
But that’s when things went downhill…
One by one, angry comments started trickling in.
They had nothing to do with the company’s question or social media activitiy.
They were upset about something else entirely.
So Volkswagen tried taking down comments and deleting angry posts.
But then it spun out of control.
The Desk.com Mobile Agent can now be accessed by Flex Agents making it possible to deliver whole company support from anywhere by anyone. Mobile flex usage works the same as desktop flex usage. Flex users access the mobile agent at http://yoursite.assistly.com/mobile. For more information on accessing the mobile agent, check out the Desk.com Help Center. The update… Read more »
On the day of our launch as Desk. com, we arranged with our Boston customer, Boloco, to give away 1000 free burritos at three of their locations. Boloco’s is a popular Boston chain, and the response was amazing.
Woohoo! It’s 12:01 and almost the entire company is here in the office. We just pulled the switch on something we’ve been working on since September — when we became part of the Salesforce.com family. As of now — well as of one minute ago — we are Desk.com Our Roots, Our Wings When we… Read more »
Today The Patriots are riding high, getting ready for the Super Bowl. Lou is now CEO of Trinity One Sports—using his experience to help teams use social media to increase brand strength and revenue. This is his first contribution to the Assistly blog. We look forward to sharing his knowledge with you periodically.
All the cool/slick technology still is dependent on having the right people on the spot using it in such a way that it best represents your company.
Interest is growing in this position because it puts a public face to the importance of customer service, and signals a public declaration that the customer—because of the rise of social networks and the dissemination of opinion and ideas on the Internet—should be represented in the boardroom.
FounderLY believes that entrepreneurs are a special breed changing the world and helping make a shift to the next phase of evolution as a global society. As a way of promoting entrepreneurship, FounderLY shares founders’ stories–short form interviews conducted by fellow founders. Recently the spotlight turned to Alex Bard, CEO of Assistly. Alex tells the… Read more »
Each customer interface that occurs over the lifecycle of the customer’s business relationship with your organization defines how your organization is perceived and has a major impact on the bottom line.