It’s a challenge many small businesses face. How do you take on big, well entrenched competitors and win? A great idea can only take you so far in today’s crowded landscape where companies of all sizes are vying for attention and many risk averse customers want to stay with a proven solution, even if it… Read more »
How does a small, Vancouver-based company with just two full time agents effectively manage customer support when it sells through 5,000+ channel partners in 50 countries? For Herschel Supply Company, which produces high quality bags and accessories, the answer is Desk.com. According to Samantha Peake, Online Customer Care Representative, “Desk.com is packed with useful features… Read more »
Think Dreamforce is just for big companies? Think again. Whether you have an innovative idea, or you are looking for the right tools to grow your small business, we have you covered. Successful entrepreneurs, startup experts, investors, and some of the biggest names in technology will be sharing real strategies and best practices to help… Read more »
Dreamforce is an event like no other, and if this is your first time you’ll need to do some prep to make the most of your experience. You have your ticket, you’ve started memorizing Bruno Mars’ most popular songs, and have sessions lined up in Agenda Builder, but here are our need-to-know tips and tricks to… Read more »
Flash sales. Personal shopping. Subscription gifts. New online models are creating many new opportunities for small business retailers. But starting a new e-commerce business can be tough. Not only do you have to scale to meet seasonal and holiday surges, but in today’s uber-connected world there are more touch points than ever, and customers expect… Read more »
Let’s face it: When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional. And to deliver awesome service, you need an awesome service team at your back. While your “call center” may actually be your startup’s garage, you still need to put… Read more »
It’s the final stretch before Dreamforce and we’re thrilled to have some of the hottest startups and small businesses joining us for the big event. Whether you want to learn how to get more out of Desk.com, or hear tips from your peers on growing a successful business in today’s market, here are four ways… Read more »
Legos, purple blowfish, rocket ships, Herschel Supply hip packs. what do all of these things have in common? They’re part of the social plans and contests we have planned for you at Dreamforce. Make sure that you’re in the know about these top picks so you don’t miss out: Compete in our “Grow Your Business”… Read more »
The Desk.com Engineering culture is very close to our hearts and we thought the best way to channel our team’s creative juices was to have a Hackathon. We work with a modern stack that includes Ruby on Rails, AngujarJS, Sinatra, Redis and Elastic Search but continually look to evolve our architecture to support our aggressive… Read more »
Today, companies across all industries want to put their customers first, which requires a focus on the customer service experience. Companies of all sizes have to adopt a service-first mentality in order to make the experience easy for customers and agents, and they need the capability to deliver fast, customized service everywhere. In just two… Read more »
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