For many early stage startups, the easiest way to manage customer support requests is via email. Usually, they set up a “support@” address that gets routed to a shared Gmail inbox, where a handful of employees monitor and respond to requests that come through the inbox. This is common as many of these companies don’t… Read more »
Every year on April Fool’s Day, we are treated to our share of fake news, prankster emails and, most recently, countless funny GIFs swarming the internet. Here at Desk.com, we can definitely appreciate a good laugh, as evidenced by the recycling bin fortress surrounding our office manager’s desk when we walked into work this morning…. Read more »
Yesterday, Desk.com participated in the Salesforce Essentials for Service Excellence event here in our backyard of San Francisco. The event brought together an intimate group of thought leaders for an afternoon of exchanging ideas and stories about how customer service is critical for business success within fast-growing companies. Rick DeLisi of Corporate Executive Board kicked… Read more »
With spring busting out all over, we are hitting the road to bring our passion for customer support to a city near you! We’ve got best practices to share, advice to spare and tips for flair in providing exceptional service to your customers. Join us to hear from other fast-growing companies about how they use Desk.com… Read more »
As the first and largest internet bookstore in Denmark, SAXO.com is no stranger to overcoming a good challenge. And it’s that entrepreneurial spirit, ambition and “full speed ahead” mentality that embodies what it truly means to be a fast-growing company. So in 2013, when SAXO.com decided it was time to take on another challenge and completely… Read more »
Companies proactively addressing the needs of the customer are the ones that are effectively growing their business. Fast-growing companies such as Fab, Hotel Tonight and SoundCloud have already taken the first step of providing excellent service and support to their customers by leveraging Desk.com. Today, we are excited to unveil Desk.com’s first annual customer survey… Read more »
The proliferation of social media and mobile devices have completely changed how customers interact with a company. Today’s customers expect the best customer service and they want it from the channels they choose. The first experience your customer has with your company is critical. It can determine whether they will become a life-long customer or… Read more »
The last thing a customer wants to be is unheard. In Desk.com, you can send an Auto-Acknowledgement, so when a customer sends an email, you can send an automatic response letting them know that you received their question and are working on getting them an answer. This is a great way to let your customers… Read more »
A few weeks ago, the much-anticipated second season of “House of Cards” premiered on Netflix. The show details the process of Frank Underwood (Kevin Spacey), a ruthless politician that will stop at nothing to become the President of the United States. While I don’t encourage revenge, deception or mind games, there are a few lessons… Read more »
We are living in an incredible new, world of amazing technologies. However with the rise of these innovative products comes the demand for a different kind of service. Today’s customer expects a 1:1 relationship with companies and they expect a consistent experience on every channel. WP Valet is a small yet, up-and-coming company that embraces… Read more »
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