Learn customer support strategies from our customers, partners, and expert bloggers.

How to turn your FAQs into valuable knowledge base articles

With online and mobile applications being more popular than ever, there’s a plethora of useful tools available to small businesses and do-it-yourselfers. If you have a specific problem, a simple Google search will usually put you on the right track for finding a solution. Once you actually find the tool you need to solve your… Read more »

4 inspirational quotes for the 4th of July

As America celebrates its Independence Day this weekend, we wanted to reflect on a group of people who had the foresight and leadership to shape the nation: our Founding Fathers. These political leaders and statesmen were passionate, dedicated and innovative—qualities we still value today in our leaders. And while most of us will celebrate by… Read more »

Customer spotlight: How DealerFire gets 1262% ROI with

  Awesome customer service. Not only can it increase customer loyalty, but it can be a huge competitive advantage. Many startups default to a shared email inbox to manage inquiries, but savvy ones understand that a relatively small expenditure on a customer support app can have big dividends. Like DealerFire, which achieved a 1262% ROI… Read more »

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