Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Customer service: Nothing to fool around with

Every year on April Fool’s Day, we are treated to our share of fake news, prankster emails and, most recently, countless funny GIFs swarming the internet. Here at Desk.com, we can definitely appreciate a good laugh, as evidenced by the recycling bin fortress surrounding our office manager’s desk when we walked into work this morning…. Read more »

Service excellence – Essential for customer success

Yesterday, Desk.com participated in the Salesforce Essentials for Service Excellence event here in our backyard of San Francisco. The event brought together an intimate group of thought leaders for an afternoon of exchanging ideas and stories about how customer service is critical for business success within fast-growing companies. Rick DeLisi of Corporate Executive Board kicked… Read more »

Desk.com is on the road and heading your way

With spring busting out all over, we are hitting the road to bring our passion for customer support to a city near you!  We’ve got best practices to share, advice to spare and tips for flair in providing exceptional service to your customers.  Join us to hear from other fast-growing companies about how they use Desk.com… Read more »

Putting fast and efficient customer service in the books

As the first and largest internet bookstore in Denmark, SAXO.com is no stranger to overcoming a good challenge. And it’s that entrepreneurial spirit, ambition and “full speed ahead” mentality that embodies what it truly means to be a fast-growing company. So in 2013, when SAXO.com decided it was time to take on another challenge and completely… Read more »

Introducing: First annual Desk.com customer survey

Companies proactively addressing the needs of the customer are the ones that are effectively growing their business. Fast-growing companies such as Fab, Hotel Tonight and SoundCloud have already taken the first step of providing excellent service and support to their customers by leveraging Desk.com. Today, we are excited to unveil Desk.com’s first annual customer survey… Read more »

The importance of the customer lifecycle infographic

The proliferation of social media and mobile devices have completely changed how customers interact with a company. Today’s customers expect the best customer service and they want it from the channels they choose. The first experience your customer has with your company is critical. It can determine whether they will become a life-long customer or… Read more »

Why WP Valet moved to Desk.com and the Salesforce1 platform

We are living in an incredible new, world of amazing technologies. However with the rise of these innovative products comes the demand for a different kind of service. Today’s customer expects a 1:1 relationship with companies and they expect a consistent experience on every channel. WP Valet is a small yet, up-and-coming company  that embraces… Read more »

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