In an age where the social customer has risen to new heights, customer support teams have been required to adjust to meet the needs of their customer base more than ever. For Desk.com, our team strives to provide what we like to call: “Customer WOW” The real Customer WOW happens when you combine empathy and… Read more »
Editor’s Note: Last month Kate Nasser, The People-Skills Coach™, shared her twenty-five years of experience in The 15 Essential Beliefs for a Culture of Customer Service Excellence. Now she turns her attention to overcoming hidden obstacles to a building company culture of teamwork. Most leaders today believe in a “we” culture. They have read the… Read more »
Editor’s Note: In the month of March, we have been sharing ways you can strengthen your support team to get more effective results by hiring, training and motivating your employees. We asked our customer Paul Gray, CMO of Bubble Gum Interactive, to share how interactive experiences achieve specific business goals in learning and customer service. … Read more »
If I asked you who in your organization was responsible for customer development, what would you say? The sales team? Maybe your product marketing people? If you were an established company in a clearly-defined industry, that might be an appropriate answer. But as a startup, you couldn’t be more off. It’s your customer support team that are… Read more »
The best games are those that build to a larger goal, but also reward players for milestones along the way. In the beginning, it was the classic boss battle — a challenging fight at the end of each level or stage — but now, with the incredible commercial success and advancement of games technologies, players… Read more »
Spring is here! Even if it’s not warm and sunny where you are, spring is definitely in the air. The new season brings a sense of possibility and excitement, and that feeling extends to your business. To kick of the season, we put together a recap of the latest and greatest stuff that has made… Read more »
We’ve just made it easier than ever to search for case information! With our new Quick Search feature, you can now search for what you’re looking for from anywhere in the Agent Desktop! You no longer have to click on the search tab to be able to quickly and efficiently search for all the case… Read more »
Do you wear many hats at your place of business? Do some of them have to do with reaching out and engaging with your social media fans and customers? If so, then you’re performing the role of an online community manager. Today, an increasing number of companies have Community Management as a defined role in… Read more »
Customer service is tough in any industry. However, companies and organizations that provide amazing service to every customer have a clear competitive advantage. Unlike differentiators of quality, innovation or price, great customer service is a differentiator that can’t be bought; it’s a competitive advantage that can only be earned. Not only can improving customer experience provide a… Read more »
In today’s business world, one item is inevitable that all organizations will most likely face: dealing with unhappy customers on social media. The real test is how organizations handle these particular situations. The easy answer is to always answer or reply when there is a problem that can be fixed. Did you know that 83% of people… Read more »
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