Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Three Ways to Wow Your Customers with Outstanding Support

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The internet has drastically changed the way customers and companies interact. Once upon a time, customers needed to call a helpdesk or mail a physical letter to get a response from a company. Now they have numerous ways to immediately voice their approval or disapproval of a company. With Twitter, Facebook, email and even YouTube,… Read more »


Company Updates, Customer Engagement, Customer Experience, Customer Service, Product Updates, Using Desk.com

Be a (Data) Hero for Your Customers with Amazing Service

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In the world of customer service, it’s always great to know when your support team has had a positive impact on a customer’s experience. Sometimes customers even look to support agents as their heroes! Like when they typed in the incorrect password to their iTunes account one too many times, or accidentally booked the Presidential… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

3 Tips For Small Teams to Provide Big Support

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You don’t need a large support team to provide an outstanding customer experience. Surprised? Customers no longer require phone contact for all support requests, fundamentally changing the support function at companies large and small. With new, leveraged channels, smaller teams can scale without growing headcount. Easier said than done? Here are three approaches that support… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories

Retail Customer Spotlight: Susty Party — 4 Ways The Small Business Makes Every Customer Feel Like A Special Guest

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Susty Party doesn’t compromise on anything. They make compostable tableware in partnership with non-profit factories that employ the visually-impaired. All their products are made fromrenewable or sustainable materials, but are colorful and party-ready for people who want to be stylish but care for the environment. Although they have only a handful of employees, Susty Party… Read more »



Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Top 4 Customer Service Tips For Ecommerce Companies

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It’s hard to overstate the importance of customer service in converting leads to buyers, and then buyers to loyal brand fans. Of course, your products or services for sale matter too – but they won’t flourish without a boost from high quality customer care at every step along the sales funnel. Put these four tips… Read more »



Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Top 5 Best Practices for Automating Customer Service

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Everything is automated these days from your social life to making dinner reservations, so why should customer service be any different? Automated customer service is any way of getting customer service by automated means. This can be information garnered from a website (like a company’s FAQ page) to those 800 numbers that have you pressing… Read more »


Best Practices, Customer Experience, Customer Service, Customer Stories, Thought Leadership

Retail Customer Spotlight: 4 Ways One Kings Lane Offers Luxe Customer Service

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For luxury goods customers, exceptional customer service is always in style. These customers expect fast, personalized, multi-channel service as part of their purchase. One Kings Lane, an online marketplace that carries a spectacular collection of top-brand, designer, and vintage items, is known for its outstanding service and high levels of customer satisfaction. Here are 4… Read more »


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