Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Millennials: Why customer service will never be the same

While a recent study focuses on how consumers interact with brands, the results also hold lessons for IT in how to tailor internal tech support services to best meet the expectations of a multigenerational workforce. Millennials — and to a lesser extent, older generations — are changing how they want to interact with customer service,… Read more »

Crossing the generational divide: Providing customer service for today’s consumers (infographic)

Our new survey explores how different generations perceive and prefer to interact with your company’s customer service. And more importantly, we share how fast-growing companies can apply these insights to their support strategy. But even better news is that we’ve created an infographic highlighting the most important things you need to remember when supporting Millennials,… Read more »

Customer service is everyone’s job

“The customer is always right,” is thought to have been said by Marshall Field, a Chicago retailer, more than a hundred years ago. Alot has changed about the ways that companies interact with customers over the past hundred years, but making them a priority is just as important. If you want to make every customer… Read more »

Salesforce sweetens the deal for growing SMBs with new Desk.com edition

Salesforce has long targeted SMBs with its Desk.com application for customer support, but on Wednesday the cloud powerhouse launched a new version of the software designed specifically for rapidly growing firms. Dubbed Desk.com Business Plus, the new edition focuses on helping small and medium-size businesses scale their operations while also boosting customer retention and maximizing… Read more »

Personalized service is the right fit for Shoes of Prey

No one likes to get a canned response. Whether your customer is your mother-in-law or a Fortune 500 company, everyone wants to know that they’re heard and that you care about their needs. But when you’re a small company, trying to offer personalized service to all of your customers can be a daunting task. Don’t… Read more »

We’d like to be a part of it, New York, New York!

Last month, Salesforce made its way to the Big Apple in a big way with two awesome events dedicated to helping companies of all sizes grow their business in the cloud. And, the Desk.com team was there in full force to help fast-growing companies realize their customer service dreams in the city of dreams. First… Read more »

Every business wants to provide enterprise-level service. Now every business can.

What do you get when you bring together enterprise-grade customization, control, and insights? Desk.com Business Plus. Introducing our new edition, designed for fast-growing customers who want to offer personalized service and let agents manage more complex processes better than any point-solution. Every business wants to provide enterprise-level customer service — Now every business can with:… Read more »

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