Learn customer support strategies from our customers, partners, and expert bloggers.

Data, numbers, metrics, say what?

For fast-growing businesses, when it comes to metrics, things can get confusing pretty quickly. What is the best way to measure growth and success? How do I build meaningful dashboards that give me insight into challenges in my business? Or where are we performing well? The more data you have the easier it becomes to get… Read more »

Nine traits of winning customer service agents

Your customer service representatives are the “face” of your company. They give customers the first impression of your company, an impression that often makes or breaks the future of your company’s customer relations. Of course, you want a winning customer service rep — someone who knows what to say, and perhaps more importantly, what not… Read more »

How to create a company culture that drives awesome customer service

When you’re starting a new company and trying to get a product out the door, worrying about your organizational culture might seem frivolous. Do you really have time for touchie-feelie morale activities when you’re trying to raise enough money to make payroll? But as your company grows beyond 50 employees, founders will have less direct… Read more »

Dreamforce is over: 5 ways to heal your broken heart

There’s no getting around it: It’s over. That one hot week we had together was great — magical, even — and we learned so much from each other. But calendars change and life goes on. It’s time to pick up the pieces and move forward. We’re here to help. After all, Dreamforce 2015 was Salesforce’s… Read more »

Announcing the first annual Awesomesauce Award

Biscuits are nothing without gravy, and you can’t have Eggs Benedict without Hollandaise. It’s time to recognize a company that’s developed a customer service awesomesauce of its own. This (new!) annual award honors a business that goes above and beyond to put the customer first through fast, awesome support with And this year’s award… Read more »

Showing you the love — at Dreamforce and year round

Showing you the love — at Dreamforce and year round At, we’re all about our customers. We use to make our customers happy, and it’s our business to show you how to do the same. We hope you’ll join us at Dreamforce so we can tell you in person how honored we are… Read more »

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