Desk.com Blog

Learn customer support strategies from our customers, partners, and expert bloggers.

Blog Entries

8 tactics to onboard & engage new customers

Customers that have great early experiences are much more likely to be loyal than those who have a hard time onboarding, or worse, never really engage with your products and services. Some organizations delight customers from the first moment: Uber can have a car in front of your door within minutes of entering your email… Read more »

Get lucky with Desk.com at SXSW 2015

For the first time ever, Desk.com will be at SXSW this year, and we have lots to share with you on making your small business succeed. We’ll be hosting a giant St. Patrick’s Day-themed party at Maggie Mae’s on Sunday, March 15th! In addition to the Texas-style barbecue we’ll be serving at the event, we’ll… Read more »

Spicing up your Desk.com email signature

Looking for a new way to spice up support emails to customers? Look no further than your email signature! In the first part of the email signature DIY series (yes there will be more!), you’ll learn how to use basic html to add images, logos and even change the font styles. Let’s get started! In… Read more »

3 behaviors and phrases customer service reps should avoid

Customer service is an extremely difficult and complex field. So many interactions rely on a careful blend of marketing know-how, social cues, and psychology. Sometimes, the challenges may feel insurmountable, especially after a long day of addressing complaints and concerns. However, customer service reps often know that there are magic words that can help customers… Read more »

How to provide world-class customer service as a small business

There are approximately 28,443,856 small businesses currently operating in America. What truly sets them apart from each other isn’t just their product alone, but the secret sauce of customer service. But not just delivering the basic, vanilla-flavored, “that’ll do” level of customer service. Those who understand how to offer world-class customer service are the ones… Read more »

4 ways to provide great customer service on Twitter

Social media sites are some of the most-used in the world, with Twitter sitting firmly in the top five. According to Twitter, there are 288 million active Twitter users, and more than 500 million tweets are sent every day. Is your business using this popular communication channel to support your customers? Here are 4 ways… Read more »

Small Business Spotlight: Growing a sustainable business starts with awesome customer service

Greenvelope, a rapidly-growing electronic invitation, ticketing, and event management company, offers an eco-friendly way for people to celebrate the memorable days in their lives. Sam Franklin, CEO, founded the company while a student at Washington University in St. Louis. He was inspired when his family received a wedding invitation on thick card stock. Franklin thought… Read more »

Move over spreadsheets, here come dashboards

We live in a world of need it now, and the time it takes to make an important business decision can affect your bottom line. Making the right decision, isn’t good enough anymore. You have to make it quickly if you want to keep up with the pace of your business. But with so much… Read more »

Introducing the awesome new Desk.com support center

Desk.com makes it easy for you to help customers and now we’re making it easier for you to help yourself too. With our new support center design and layout, you can quickly find helpful content organized by audience type and goal. The new support homepage is divided into four main categories: Getting Started, Agent, Admin,… Read more »

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