While a recent study focuses on how consumers interact with brands, the results also hold lessons for IT in how to tailor internal tech support services to best meet the expectations of a multigenerational workforce. Millennials — and to a lesser extent, older generations — are changing how they want to interact with customer service,… Read more »
Our new survey explores how different generations perceive and prefer to interact with your company’s customer service. And more importantly, we share how fast-growing companies can apply these insights to their support strategy. But even better news is that we’ve created an infographic highlighting the most important things you need to remember when supporting Millennials,… Read more »
“The customer is always right,” is thought to have been said by Marshall Field, a Chicago retailer, more than a hundred years ago. Alot has changed about the ways that companies interact with customers over the past hundred years, but making them a priority is just as important. If you want to make every customer… Read more »
As an entrepreneur, you don’t want to reinvent the wheel and you know there are a lot of successful entrepreneurs out there eager to share their hard-learned lessons. Reading business books is one of the best ways to optimize your talents, but who has time for it? You do, as long as you know how… Read more »
Salesforce has long targeted SMBs with its Desk.com application for customer support, but on Wednesday the cloud powerhouse launched a new version of the software designed specifically for rapidly growing firms. Dubbed Desk.com Business Plus, the new edition focuses on helping small and medium-size businesses scale their operations while also boosting customer retention and maximizing… Read more »
No one likes to get a canned response. Whether your customer is your mother-in-law or a Fortune 500 company, everyone wants to know that they’re heard and that you care about their needs. But when you’re a small company, trying to offer personalized service to all of your customers can be a daunting task. Don’t… Read more »
Think of your current team… isn’t there something each member would like to learn more about in his/her work environment? As a manager, have you created a culture of curiosity and instilled a passion for learning in your team? If your team does not have the opportunity to add or refine work skills, productivity won’t… Read more »
If you’re among the thousands who have found success in an equity crowdfunding campaign, you should be patting yourself on the back. After long hours of connecting with investors and ensuring that your startup company was worth investing in, you deserve a break! Instead, you’ll need to begin immediately on maintaining your investor relations, even… Read more »
Last month, Salesforce made its way to the Big Apple in a big way with two awesome events dedicated to helping companies of all sizes grow their business in the cloud. And, the Desk.com team was there in full force to help fast-growing companies realize their customer service dreams in the city of dreams. First… Read more »
What do you get when you bring together enterprise-grade customization, control, and insights? Desk.com Business Plus. Introducing our new edition, designed for fast-growing customers who want to offer personalized service and let agents manage more complex processes better than any point-solution. Every business wants to provide enterprise-level customer service — Now every business can with:… Read more »
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