Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: 3 ways Disqus uses Desk.com to be a part of every customer service conversation

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  With the explosion of blogging, social media, and online communities, having a conversation no longer means a face-to-face interaction or picking up the phone. And when it comes to customer service, it doesn’t matter where the conversation takes place. The only thing that matters is that any time a customer starts a conversation, you… Read more »


Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Don’t get terminated: Adapting to wearable technology

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Before his infamous nude rampage in Terminator 2, Arnold utters the unforgettable line, “I need your clothes, your boots, and your motorcycle.” And also that really cute mood ring… What people often forget, however, is how the T-800 decides on this particular guy and his fashionable pair of leather chaps. In the scene, the super… Read more »


Best Practices, Customer Service, Thought Leadership

5 keys to building a stellar customer support process

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In the age of instant online feedback, customer support is a critical capability for any company – whether it’s a SaaS software company, a physical goods manufacturer or a consumer-facing online service. Quickly and thoroughly addressing questions or concerns helps your sales team, reduces churn, spreads positive word-of-mouth and establishes a trusting relationship with that… Read more »


Customer Engagement, Customer Experience, Customer Service, Product Updates, Using Desk.com

Get a complete picture of your customers with FullStory

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Ask anyone who works with customers. The more you know about them, the faster, more personalized help you can offer. And the better overall experience. That’s why integrating your sales and service solutions is so important. And why seeing the full picture of how customers engage with your product is important too. New Desk.com integration:… Read more »


Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: 3 tips from 12WBT for keeping your business fit with customer service

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It’s summer, and time for pool parties, campouts, and trips to the beach. As we wriggle into our swim trunks or bikinis, many of us are wishing we’d done a better job of maintaining our fitness regimen through the winter. And what about our businesses? Could we be working harder to keep them fit as… Read more »


Best Practices, Customer Experience, Customer Service, Thought Leadership

5 ways to handle a disappointed client (even if the customer is wrong)

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A former boss once told me, “The customer is always right, except when they’re wrong. But even when they’re wrong, you’ve gotta make them feel right.” That adequately describes the delicate balancing act that is Customer Service. Customer Service Reps worldwide will tell you that few clients reach out to thank a company for doing… Read more »



Customer Experience, Customer Service, Product Updates, Using Desk.com

Es ist hier! C’est ici! ここだよ. Desk.com is now available in 5 international languages

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Last month we kicked off the next generation of Desk.com – the future of customer service for fast-growing companies. It’s well-known that speed needs to be a high priority for your customer service team, but you must also think about all of your customers who are interacting with your brand so that you deliver support… Read more »



Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: 3 ways ZenPayroll uses customer service to make payroll delightful

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Delightful isn’t the first word that comes to mind when most people think about the payroll process. But no matter what your feelings are toward administering payroll, it is unquestionably one of the most important aspects of your business. Because what’s a better way to show your appreciation for your employees’ hard work than paying… Read more »

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