Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Engagement, Customer Experience, Customer Service, Infographics, Thought Leadership

Awesome customer service across the United States [infographic]

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As we start preparing for the holiday rush, we wanted to step back and congratulate the companies who are doing customer service really, really well. We thought it would be cool to look around the country and see which companies each state thinks are especially fast and friendly whenever they need help. You can deliver… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

3 unlikely service phrases that make customers unbelievably happy

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Making your customers happy and providing stellar customer service is easier than ever before, and you don’t need an army of service agents to do it. And satisfaction isn’t the only benefit; those happy customers have the potential to add to your company’s bottom line, too. Fortunately, there are some smart and easy-to-implement solutions available… Read more »


Customer Engagement, Customer Experience, Customer Service, Product Updates, Using Desk.com

October’s product updates – New exciting features uncovered

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Last month we announced a bunch of new product features that are designed to make your support heroes even more awesome. In fact, we had so many new features that we’re hosting a live webinar this Thursday at 8:30 a.m PST so you can get the inside scoop from our product experts on our latest updates — and… Read more »



Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Injecting the right amounts of entertainment and utility into your support documentation

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When your company is creating a knowledge base or other support documentation for its product or services, it can be easy to fall into a dry, instructional communication method. However, you also have the opportunity to create support content that’s both useful and entertaining. This type of content is more likely to be used repeatedly. For… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Four ways SmartRecruiters is intelligent about customer service

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The most successful startups know that customer support is more than just a checkbox item. When you’re intelligent about how you offer service, it can be an invaluable tool for building closer connections with customers, proactively identifying business issues, and improving your product offerings. SmartRecruiters, a one-stop shop cloud platform that helps companies find and… Read more »


Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Barkbox named winner of the 2014 Customer Experience Innovation Award

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We’re thrilled to announce that our “pawesome” customer, Barkbox, is the winner of the 2014 Customer Experience Innovation Award winner presented by TMC’s CUSTOMER magazine. This award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences. Rich Tehrani, Ceo of TMC said, “Congratulations to Barkbox for being named a winner of the 2014 Customer… Read more »


Customer Experience, Customer Service, Product Updates, Using Desk.com

Desk.com’s Android app is now available for everyone

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Helping customers shouldn’t be limited to only the hours when you’re sitting in your office. Desk.com’s mobile app can help you reply to customer requests from anywhere, any time. Some of you already know the benefits of using the Desk.com Android app, currently in Beta. We’re excited to announce that our Android app is now… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership, Using Desk.com

Never stop improving your customer support

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“Good, Better, Best. Never let it rest. Until your good is better and your better, best”. That’s the mantra of the Desk.com customer support team (called the WOW team). We continually try to improve the way we work, and make smart choices that help us be more efficient and offer an even better customer experience…. Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership, Using Desk.com

Help! I just became the Desk.com admin…

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This is the next in the Desk.com SE series intended to help those who have just inherited the responsibility of owning their Desk.com implementation. Here are four points of advice to help you in managing your instance. 1. Take control of what is YOURS If there is one trait in common with some Desk.com implementations… Read more »

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