Do you need more than one social account? What’s the best way to train support agents on social? How do you integrate Facebook with your other channels? What if someone asks a technical question on Twitter? How should you handle haters? Our new e-book has the answers to these questions, and more. Most companies… Read more »
Over the past few months there’s been a lot of conversation about whether women are getting a fair shake in Silicon Valley. It’s fantastic that there’s so much focus on gender equality, but most of the discussion bypasses the fact that we still need to get more women to even try to succeed in technology…. Read more »
This time last year, I took on a new role, as CMO of Desk.com. My friends thought I was crazy. I had two kids under 5 and a third on the way. And for the previous few years, I’d worked 70-plus-hour weeks. There were days back then when I ate meals from my office snack… Read more »
Starting a new home business is both exciting and challenging. However, if you want to succeed, you need to align yourself with other tools, resources, and people in order to offset your weaknesses and maximize your existing skill set. Thankfully, the internet is full of these tools and resources – you just have to know… Read more »
It’s the small business conundrum. You want to grow fast, but not so fast that your company outgrows the systems that power it. Outfittery is a Berlin-based shopping portal for men that makes personalized recommendations then sends items to customers to try on at home. The fast-growing company uses the Desk.com customer support app to… Read more »
Our customers tell us all of the time how much they love Desk.com’s intuitive workflow and UI. However, as they grow and become more successful they often come to the point where they want more freedom to define their own workflows and processes. We get it, our feelings aren’t hurt. That’s why we’re thrilled to… Read more »
True or false – auto-acknowledgments are just meant to let your customer know that you’ve received their question? Don’t answer, it’s a leading question. :) Indeed, auto-acknowledgements are an extremely handy tool that lets your customers know that you’ve received and are working on their request. If you don’t have one set up yet, see… Read more »
Is your business moving into new markets? If you want expansion to be more of an overseas holiday than a Chevy Chase movie, you need to do some advance planning. Thank goodness we know exactly what you need to consider before you take your support global. Check out our new infographic to learn ways… Read more »
Social media has quickly grown to become an essential part of modern business, but many people view it one-dimensionally for its marketing benefits. However, at its core, social media is about communication, and that makes it a perfect fit for your customer service strategy. If you aren’t already using social media as an integral medium… Read more »
Today’s customers are notoriously impatient. They want to be able to get the information they need, when they need it — and they don’t want to wait. Most would rather browse a support portal to find their own answers than pick up the phone and try to explain their problem to an agent. The problem… Read more »
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