Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.


Customer Engagement, Customer Experience, Customer Service, Events, Using Desk.com

The can’t miss Dreamforce ’14 sessions

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Dreamforce 2014 is the place for small businesses to learn from successful entrepreneurs, investors, and industry leaders who will share real strategies and best practices to grow your business and bring it to the next level. You won’t want to miss the conversations with experts like Jeremy Stoppelman, Reid Hoffman, and Marc Anderssen. Also join… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: 4 reasons why FxFactory’s customer support is so special

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    Everyone knows that customer service is important, but small businesses that are trying to grow don’t usually have the resources to staff large support teams that can talk to customers around the clock. FxFactory, an online marketplace for visual effects software products that serves hundreds of thousands of filmmakers, has just two part-time… Read more »



Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com, Videos & Webinars

How 212 Staffing improves their customer experience with whole company support

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Technology has leveled the playing field for small and medium businesses. 212 Staffing is taking advantage of these new changes in order to reinvent the way that recruiters and job seekers are being serviced so that they hear back right away. We were really excited to talk to Richard from 212 Staffing to hear exactly… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Building a relationship: The foolproof formula to create customer loyalty

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You work hard for your leads – and then you work harder to get them to convert, and eventually you have that first, exciting purchase that makes all your work worth it. That might be the end of the sales funnel, but it shouldn’t be the end of your relationship with this first-time customer. You… Read more »


Best Practices, Events, Thought Leadership

5 insider tips for small & medium businesses at Dreamforce

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Just because you’re considered a small or medium business doesn’t mean you can’t disrupt the industry and compete with the big brands. That’s why going to Dreamforce—and, more importantly, getting the most out of Dreamforce—is crucial for small and medium businesses. Here are 5 tips to help you do that: 1. Have a game plan, but… Read more »



Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: 4 ways Space Ape delivers a customer experience that’s always fun and games

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  When you’re a small company in a competitive marketplace, you can’t monkey around when it comes to taking care of customers. Space Ape, which makes social games for mobile and tablet devices, has just ten agents helping 300,000 daily users. How do they deliver an experience that’s always fun and games? Here’s how: Offer… Read more »


Events, Using Desk.com

Dreamforce is only 20 days away…

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We’re counting down to the biggest cloud conference of the year. If you’ve never attended Dreamforce and haven’t signed up yet, think again! Dreamforce isn’t just for big companies; it’s for anyone who dreams big and wants to take their business to the next level. So what’s the deal for small businesses and startups at Dreamforce?… Read more »

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