Learn customer support strategies from our customers, partners, and expert bloggers.

Blog Entries

Improved intelligence via List Custom Fields

List Custom Fields are one of the most popular and valuable data intelligence features in  AND they’re easy to use and to set up. Customers use these fields to categorize and organize data, which allows them to gain valuable understandings of their products, business processes and customers. Today we’re announcing an improved List Custom… Read more »

6 reasons every company needs a customer service roadmap

In today’s hyper-connected world, your product is only as good as the service you back it with. It’s easy for small companies to think of customer service as just a checkbox item, but to be competitive and offer a seamless experience as you grow, you need to look ahead. Planning how to evolve your customer… Read more »

Will you be our Valentine?

As a kid, I always looked forward to Valentine’s Day. At school, giving and receiving Valentines from classmates and friends (not to mention all that candy) was something I truly loved. As I got older, I was a little dismayed that the Valentine card swapping tradition is mostly celebrated by elementary school kids. But now… Read more »

We heart our customers and YOU

With Valentine’s Day coming up, we wanted to show you a little love by sharing a few ideas to help you celebrate. And of course we wanted to show our customers a little love too so everything is delivered by customers. Order your favorite wine from Club W: Club W is a global winery… Read more »

Ten quick tips for effective business writing

When you’re trying to grow a small business, your writing style may seem like the last thing you need to worry about. Who has time to worry about a blog post when you need to make payroll and get your product out the door?  Make time!  If you’re a startup with a small budget you… Read more »

“How the Smart Agent Console Can Transform Your Customer Service”: A New Salesforce e-book

Customer service teams are expected to provide service that is more personalized, smarter and faster than ever before to satisfy their modern customer. The challenge is in not only meeting these expectations, but continuously exceeding them. In order to tackle the challenges, customer service teams need the best technology at their fingertips — like the… Read more »

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