Part of the joy and continual challenge of any business is keeping up with your customers’ ongoing needs and questions. Just as your products and services evolve, customer feedback shifts and evolves over time. This makes it absolutely crucial to have an ongoing dialogue with your customers to have an understanding of those needs. When… Read more »
Conrad Chu isn’t a restaurateur, grocer, chef or food critic. But for intel on gastronomical trends in two of America’s food meccas, Chu is your man. “In San Francisco, everybody loves kale, whereas in Seattle, there’s a real affinity for Italian food,” he says. Chu’s 4-year-old meal-delivery company, Munchery, used to come by that information through trial… Read more »
Next week, the Desk.com team is headed to Las Vegas for Collision — a new type of tech conference that brings together the entrepreneurs who are building the hot startups of tomorrow and the ones that are managing the successful businesses of today. We’re all about helping small businesses grow with fast, awesome customer service,… Read more »
As we celebrate Women in Technology month, we’re pleased to share this guest post from Willie Hooykaas-Baldwin, a Senior Manager of software engineering at Salesforce. Willie shares how she learned to turn off the negative voices inside her head and believe in herself. “STOP IT!! JUST STOP IT!!!” I was in a classroom at UC… Read more »
We felt the love from Chicago last week at the Salesforce World Tour. It was a huge success with great content, fun demos and a whole lot of energy from our awesome attendees. We kicked off the week strong with engaging demos showcasing some of our cool and new functionalities like Desk Connect, our… Read more »
In today’s competitive business climate, having dynamic products, gung-ho employees and a high-quality, interactive website are the prerequisites. They get you in the game. To move past the competition in your niche, consider adopting these practices that today’s smart business owners are employing to cut costs, make operations and communication more fluid, fund the next… Read more »
To close out our celebration of Women in Technology month, we’re featuring a Desk.com team member each day this week who have answered our 5 most pressing questions. We’re pleased to share these answers from Becca Krass, our Director of Product Marketing. What’s your spirit animal? My spirit animal is a dolphin. Dolphins are inquisitive… Read more »
How does a small business stay responsive to customers and make every interaction great while expanding across the country? For the FruitGuys, which delivers fresh fruit boxes to more than 3,000 businesses and serves roughly 83,000 students each week, it’s with Desk.com. Here’s how they do it: Fast response times. The Fruit Guys uses Desk.com… Read more »
To close out our celebration of Women in Technology month, we’re featuring a Desk.com team member each day who have answered our 5 most pressing questions. We’re pleased to share these answers from Rachella Grossi, our wonderful Director of Sales Enablement. What’s your spirit animal? Without a doubt my spirit animal would be the butterfly…. Read more »
“It’s a small world” is more than a Disney ride or a song that sticks with you all day long; it’s the reality of a connected world. As technology brings us all closer together across great distances, even small businesses have an international reach. Growing with global customer service can be overwhelming, especially as a… Read more »
Start your free trial now.
14 days free. No credit card required.