Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Our new e-book “The Startup’s Guide to Customer Service” is here

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Do you ever wonder why some startups are wildly successful but other, equally promising ones, fail spectacularly? A great concept, capital, passionate employees, and a private chef can only get you so far. Sometimes the difference between killing it and dying on the vine comes down to something really simple. Like fast, helpful customer service…. Read more »


Customer Engagement, Customer Experience, Customer Service, Thought Leadership

This Is How Customer Service Should Be

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Recently, I met up with a friend for drinks, and she asked me to recommend some new apps. (With friends like these, who wants to spend all day combing through Apple Store reviews?) “You always have good apps,” she said. “What’s your favorite these days?” Before I reveal it, let’s take a step back. Here… Read more »


Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Empowering Your Customers with Solid Knowledge Base Articles

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Companies that offer online-based products and services must strongly consider incorporating a knowledge base as a support offering. A well-done collection of articles can save your company an immense amount of time, since your customers will be empowered to seek out answers to their own questions. Knowledge bases play a substantial role in building customer… Read more »


Company Updates, Customer Engagement, Customer Experience, Customer Service, Product Updates, Using Desk.com

Get out of the weeds the customer insights you need with SumAll Integration for Desk.com

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Too much of a good thing can be a bad thing. Even a kid in the candy shop gets a rude awakening when a stomachache sets in. In today’s business world, we’ve seen this principle time and time again when it comes to big data. With the explosion of information that today’s companies collect on… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: Four ways 99designs connects customers with the help they need

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With the explosive growth of mobile apps and social networks, today’s companies are increasingly focused on new ways to connect with customers. For 99designs, the world’s largest online marketplace for graphic design, that’s nothing new. They pioneered the design contest, where graphic designers compete in response to a customer’s brief and the winner receives a… Read more »



Customer Experience, Customer Service, Product Updates, Using Desk.com

Get closer to your B2B customers with our new report

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We are excited to announce the release of the new “companies” report, a powerful addition to the Desk.com Business Insights toolbox.  The companies report gives valuable insights to our PLUS plan users who work with business customers. The companies report aggregates, measures, and compares activities across the companies you interact with from a support perspective…. Read more »



Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Behind the scenes: Amazing customer service starts with amazing business management

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It’s no secret that all businesses should have great customer service. Fundamentally, that means addressing customers’ needs in a friendly and productive fashion. While attitude has a lot to do with this, even more important is what goes on behind the scenes. Great customer service is not possible without amazing business management, so it is… Read more »


Best Practices, Customer Experience, Customer Service, Using Desk.com

Surveying users to find out which support articles are helpful

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If you’re using Desk.com to power your support center then you’ve probably seen the feature to rate support articles as being helpful or not. Unfortunately, once you find out an article is not helpful, there are not a lot of actionable items that can be gleaned from the data. I’m going to teach you how… Read more »

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