Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using

Five Successful Startups Share Their Secrets for Success

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Have you ever wondered what the secret is behind some of today’s most successful businesses? How did companies like State Farm and Amazon grow from small startups with a simple idea to become the powerhouses they are today? Two words: Customer service. For entrepreneurs that are acting as the CEO, CTO, COO and C-Everything else… Read more »

Customer Experience, Customer Service, Customer Stories, Using

5 Startups That Get Customer Service Right

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Nordstrom. Zappos. USAA. Everyone knows these classic cases of customer service success. But did you know that there’s a whole new generation of startups successfully using customer service to build loyalty and grow their businesses, fast? Meet some of today’s customer service superstars: Asana  At Asana, which makes tools to help businesses manage tasks and projects… Read more »

Customer Experience, Customer Service, Customer Stories, Using

Service Disruptor Webinar: How ZenPayroll Uses to Fuel Exceptional Growth!

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Last week I spoke with ZenPayroll, a web-based application for managing payroll for small sized companies, on how they are using for their customer service in order to fuel their company and product growth. ZenPayroll is on pace to process a billion dollars in payroll transactions at the end of the year and they… Read more »

Best Practices, Customer Experience, Customer Service, Thought Leadership

7 Killer Support Tips for Tech Startups

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Running a tech startup is incredibly different from running a large company. Your goals, risk tolerance, speed of execution, and product evolution are all defined by the nature of your startup. When you are in the early stages of acquiring customers, how you support prospects and customers can – and should be – different than… Read more »

Best Practices, Company Culture, Customer Engagement, Customer Experience, Customer Service

Quit Chasing New Customers (And Start Looking After The Ones You’ve Got)

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Mobile network provider O2 recently announced it would be taking a step back from pushing new customer sign-ups, focusing instead on the retention of its existing customers. While this isn’t anything drastically new for O2, its pledge does stir up some questions about what companies can do to better serve the customers that have made… Read more »

Best Practices, Customer Service, Thought Leadership

5 Simple Customer Service Rules for Every Startup

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Great customer service is at the core of every successful business, especially for startups. This is because what they lack in brand recognition and resources, they make up in exceptional customer services. At Tenantify, we have learned from the playbooks of many successful startups, and strive to deliver exceptional customer experiences. Here are the five… Read more »

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