Learn customer support strategies from our customers, partners, and expert bloggers.

Viva Las Vegas! Collide with to grow your business

Next week, the team is headed to Las Vegas for Collision — a new type of tech conference that brings together the entrepreneurs who are building the hot startups of tomorrow and the ones that are managing the successful businesses of today. We’re all about helping small businesses grow with fast, awesome customer service,… Read more »

RECAP: Desk travels to Chicago

We felt the love from Chicago last week at the Salesforce World Tour. It was a huge success with great content, fun demos and a whole lot of energy from our awesome attendees.   We kicked off the week strong with engaging demos showcasing some of our cool and new functionalities like Desk Connect, our… Read more »

5 competitive edges your small business needs to succeed

In today’s competitive business climate, having dynamic products, gung-ho employees and a high-quality, interactive website are the prerequisites. They get you in the game. To move past the competition in your niche, consider adopting these practices that today’s smart business owners are employing to cut costs, make operations and communication more fluid, fund the next… Read more »

Delivering happy customers with The Fruit Guys

How does a small business stay responsive to customers and make every interaction great while expanding across the country? For the FruitGuys, which delivers fresh fruit boxes to more than 3,000 businesses and serves roughly 83,000 students each week, it’s with Here’s how they do it: Fast response times. The Fruit Guys uses… Read more »

Women of Series: Our Director of Sales Enablement speaks

To close out our celebration of Women in Technology month, we’re featuring a team member each day who have answered our 5 most pressing questions.  We’re pleased to share these answers from Rachella Grossi, our wonderful Director of Sales Enablement.   What’s your spirit animal? Without a doubt my spirit animal would be the butterfly…. Read more »

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