We’ve all been there before. It’s mid January and our New Year’s resolution to lose weight is in full effect with regular gym trips, ordering salads and passing on dessert. Then reality sets in and it’s the middle of March and the scales aren’t tipped in our favor. Sometimes, we just need a little kick… Read more »
With a customer service roadmap you can be sure that the service you back your products with will be as good as the products themselves. Planning how to evolve your customer service in advance is becoming as critical to your business as setting your product roadmap. Here are six things you need to consider as… Read more »
I find myself staring at my phone regardless of where I am (I recognize this is a horrible habit) – at dinner, in a cab, at a concert, in a meeting – I will panic if my phone is out of reach. These days, everyone is running their lives from their phones and additionally, everyone… Read more »
Do you know any Crossfitters? My sister is a Crossfitter. She is also a superuser. She loves the Crossfit brand, and wears logo apparel most days. She uses their offerings regularly and well. She attends class 3x/week, religiously, visits other “boxes” (Crossfit lingo for “gym”) whenever she travels, and has steadily improved, evidenced by her… Read more »
Page layouts- Coming soon! The best customer service has a very personal touch. To be personal, your agents need access to specific information for each case — and Desk.com now gives you even more power to customize the information agents see on a case so they can deliver fast, awesome customer service and deliver relevant… Read more »
You brought an idea to life, got a product out the door, and sales are through the roof. Now you’re ready to flex your muscles and take on new markets. It’s time to go global! If you want expansion to be more of an overseas holiday than a Chevy Chase movie, you need to do… Read more »
Sometimes, we all need a little help from our friends in customer support. But there are other times, when we just want to help ourselves and find the right answers on our own. Thanks to Desk.com, fast-growing businesses can offer both options, so their customers always have an awesome experience. But what about people who… Read more »
Have you ever had a moment in your career that changed everything? Maybe it was a certain meeting, a big win, a devastating loss. These defining moments can change our trajectory, transform our attitude, and help us work smarter and feel happier. Eileen O’Mara has had several of these “aha!” experiences…and they led her on… Read more »
As an Account Executive at Salesforce, I was told from Day 1 to get our “face in the place” and build rapport with our customers and prospects — but what does this actually mean? I’ve been with Salesforce for four years, working in offices from San Francisco to Sydney to New York City. These are all… Read more »
Offering great customer service is a goal of any growing business. Providing great customer service to an expanding customer base is a tough challenge to say the least, but when your customers speak different languages across different time-zones this challenge is compounded. Thankfully there are tools at your disposal to thrive where your competition may… Read more »
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