Learn customer support strategies from our customers, partners, and expert bloggers.

How to build a customer service roadmap [infographic]

With a customer service roadmap you can be sure that the service you back your products with will be as good as the products themselves. Planning how to evolve your customer service in advance is becoming as critical to your business as setting your product roadmap. Here are six things you need to consider as… Read more »

Help! I need somebody, not just anybody

Sometimes, we all need a little help from our friends in customer support. But there are other times, when we just want to help ourselves and find the right answers on our own. Thanks to, fast-growing businesses can offer both options, so their customers always have an awesome experience. But what about people who… Read more »

Three tips to optimize your multilingual support

Offering great customer service is a goal of any growing business. Providing great customer service to an expanding customer base is a tough challenge to say the least, but when your customers speak different languages across different time-zones this challenge is compounded. Thankfully there are tools at your disposal to thrive where your competition may… Read more »

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