Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Experience, Customer Service, Thought Leadership

5 ways to handle a disappointed client (even if the customer is wrong)

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A former boss once told me, “The customer is always right, except when they’re wrong. But even when they’re wrong, you’ve gotta make them feel right.” That adequately describes the delicate balancing act that is Customer Service. Customer Service Reps worldwide will tell you that few clients reach out to thank a company for doing… Read more »



Customer Experience, Customer Service, Product Updates, Using Desk.com

Es ist hier! C’est ici! ここだよ. Desk.com is now available in 5 international languages

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Last month we kicked off the next generation of Desk.com – the future of customer service for fast-growing companies. It’s well-known that speed needs to be a high priority for your customer service team, but you must also think about all of your customers who are interacting with your brand so that you deliver support… Read more »



Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: 3 ways ZenPayroll uses customer service to make payroll delightful

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Delightful isn’t the first word that comes to mind when most people think about the payroll process. But no matter what your feelings are toward administering payroll, it is unquestionably one of the most important aspects of your business. Because what’s a better way to show your appreciation for your employees’ hard work than paying… Read more »



Events

4 inspirational quotes for the 4th of July

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As America celebrates its Independence Day this weekend, we wanted to reflect on a group of people who had the foresight and leadership to shape the nation: our Founding Fathers. These political leaders and statesmen were passionate, dedicated and innovative—qualities we still value today in our leaders. And while most of us will celebrate by… Read more »



Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: How DealerFire gets 1262% ROI with Desk.com

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  Awesome customer service. Not only can it increase customer loyalty, but it can be a huge competitive advantage. Many startups default to a shared email inbox to manage inquiries, but savvy ones understand that a relatively small expenditure on a customer support app can have big dividends. Like DealerFire, which achieved a 1262% ROI… Read more »


Customer Service, Customer Stories, Events, Thought Leadership, Using Desk.com

Surf’s up for customer service! Share your story and win a trip to Dreamforce

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Summertime is finally here. While we’re breaking out our sunscreen and swim gear for a trip to the beach, there’s another big wave that’s picking up steam here at Desk.com: the wave to Dreamforce! This year at Dreamforce, we’re kicking off the first-ever Service Surfboard Awards, which will honor customers who know that providing exceptional… Read more »

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