With so many ways to leverage data, it is no surprise that organizations – and especially startups and small businesses – can become overwhelmed with making sense of it. Your customers are truly your single source of truth. They contain a wealth of information in helping you increase support efficiency and building a scalable business… Read more »
No matter the size of the organization, Online Reputation Management (ORM) is increasingly necessary for executives who represent companies. Effective ORM strategies help small businesses mitigate reputational risk which Deloitte currently rates as the number one strategic risk. For both companies and individuals, maintaining a positive image online is more important than ever before. Everyone… Read more »
Breaking down big data Big Data is a nebulous concept, but nonetheless, the buzzword is here to stay. We’re only at the beginning of the big data and intelligence era, as technology companies continue to build smart tools to help make sense of all the data that’s being generated, but big data and intelligence will… Read more »
This post was originally published on University Alliance. What’s your company’s competitive advantage over everyone else? Your immediate answer may be along the lines of “we’re better,” “our products are higher quality” or “our price is less.” But bland, broad statements won’t explain a competitive advantage, even if they are all true. Your answer needs… Read more »
It was Friday afternoon and I could hear my service rep struggling with a customer over the phone. Finally, the unavoidable occurred: our “problem” client was unsatisfied and wanted to speak with the owner – again. He was unhappy about the production time of his custom displays and didn’t understand why he needed to approve… Read more »
Offering support for one of today’s mobile apps is not like supporting any other type of product. Just ask Hinge, a popular dating app that helps customers find partners within their extended social networks. One of the unique challenges is that customers are quick to share negative opinions on the app-store — often anonymously —… Read more »
A few weeks ago, we blogged about why you should offer a 401(k) as a startup, but we want to take that a step further and talk about how you can get your 401(k) going at your startup. Once you’ve made the decision to offer a 401(k), it all starts with finding the right provider… Read more »
Startups and SMBs face tough competition – from more reputable companies, to the startup that just invaded their space and is gaining traction, to the company that just pivoted and is now fighting for market share. With so many solutions on the market, and more being developed each day, it is essential that startups and… Read more »
This post was originally published on Small Business Trends. While we hear about how important it is to be a “mobile-first” business today, it’s no more important to the success of a company than being thought of as a service first organization. And, according to a recent Desk.com study, you won’t be viewed as a… Read more »
The great thing about working at Desk.com is that we operate like a startup within Salesforce. That’s why we’re so passionate about sharing our learnings with other startups who are looking to customer service to grow their business. But we’re not alone. Our friends at RelateIQ are equally passionate about helping startups grow with intelligent… Read more »
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