Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Experience, Customer Service, Thought Leadership

7 Killer Support Tips for Tech Startups

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Running a tech startup is incredibly different from running a large company. Your goals, risk tolerance, speed of execution, and product evolution are all defined by the nature of your startup. When you are in the early stages of acquiring customers, how you support prospects and customers can – and should be – different than… Read more »

Best Practices, Company Culture, Customer Engagement, Customer Experience, Customer Service

Quit Chasing New Customers (And Start Looking After The Ones You’ve Got)

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Mobile network provider O2 recently announced it would be taking a step back from pushing new customer sign-ups, focusing instead on the retention of its existing customers. While this isn’t anything drastically new for O2, its pledge does stir up some questions about what companies can do to better serve the customers that have made… Read more »

Best Practices, Customer Service, Thought Leadership

5 Simple Customer Service Rules for Every Startup

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Great customer service is at the core of every successful business, especially for startups. This is because what they lack in brand recognition and resources, they make up in exceptional customer services. At Tenantify, we have learned from the playbooks of many successful startups, and strive to deliver exceptional customer experiences. Here are the five… Read more »

Best Practices, Customer Service, Thought Leadership

5 Must-Have Characteristics of an All-Star Support Rep

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We’ve all dealt with support representatives at the companies we work with at some point or another. Some support experiences are delightful, while others can be downright infuriating. Hiring the right people as support reps for your company can have an enormous impact on your customers’ attitude and the overall well-being of your business. These… Read more »

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