Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer Spotlight: Four ways GetFeedback delivers fast, phenomenal customer service

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How does a small business stand out in a crowded marketplace? For GetFeedback, a San Francisco-based startup that creates engaging, mobile-ready online surveys, it’s by providing both a superior product and superior customer support. Founder Kraig Swensrud explains, “In today’s world, customers don’t want to wait for an answer, and it’s our responsibility to provide… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership, Using Desk.com

How to pick the right help desk for you

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Acquiring customers and keeping your customers happy so they continue to do business with you when you are a small business is crucial. But it’s even more important for you to service each customer that wants to talk to you – whether it’d be through email, social, phone, etc. – you have to be ready… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Customer service perspectives from Walloon Lake

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Last week, I vacationed on Walloon Lake.  Tucked away in Northern Michigan, it’s not the typical vacation spot for Californians but after politely declining repeated invitations from our good friends, we finally made the decision to experience first-hand what the fuss was all about. Walloon Lake did not disappoint. Sleeping until 10 am (we were… Read more »


Customer Experience, Integration, Product Updates, Using Desk.com

New Cyfe integration for Desk.com: All-in-one dashboard meets all-in-one customer support

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The social, mobile explosion has moved from the living room to the boardroom. With so many new online apps and services for business popping up every day, it’s not surprising that many companies can waste valuable time just in the process of  collecting, monitoring, analyzing, and reporting data from these various systems. And for small… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Thought Leadership, Using Desk.com

Customer spotlight: How GiveForward uses Desk.com to always be there for customers

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Taking care of customers is important for every organization, but it’s GiveForward’s whole reason for being. The online fundraising platform has enabled thousands of people to raise millions of dollars online for general medical expenses, cancer treatment, transplants, funeral costs, and disaster relief. With help from Desk.com, GiveForward offers a level of service that’s beyond… Read more »


Best Practices, Customer Experience, Customer Service, Thought Leadership

Everything I know about customer service, I learned from waiting tables

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If you’ve ever worked in a service industry, you know that it can be a formative experience. Recently, a friend and I got to talking about what our early restaurant jobs taught us about delivering great customer service—and, really, about life and work in general. Here are 10 of our top takeaways from waiting tables, each… Read more »


Best Practices, Thought Leadership

5 things startups should avoid

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According to Forbes—and numerous studies—between 80 and 90 percent of startups fail. Some of these were backed by passionate entrepreneurs, were filled with successful business people with years of experience, and some of them even had millions in funding from the get go. What went wrong? While there are nuances in every story, the fact… Read more »


Customer Experience, Integration, Product Updates, Using Desk.com

See Desk.com customer insights in your live chat with ClickDesk integration

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Instant messaging has come a long way since the early days of AOL Instant Messeger and ICQ. In its day, AIM was a revolutionary concept that ushered in a new world of real-time communication via the Internet. For the first time you could have a conversation with someone and get all your questions answered, right… Read more »


Best Practices, Company Culture, Customer Engagement, Customer Experience, Customer Service, Thought Leadership, Using Desk.com

What I wish I knew when I started my company

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It’s not often that you hit the ball out of the ballpark on your first swing, and all too often, the learning curve for entrepreneurs can be painful and expensive. I was a core part of the founding team of three companies before my fourth, Assistly, was purchased by Salesforce.com and relaunched as Desk.com. To say I learned… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using Desk.com

Customer spotlight: How WP Valet takes care of customers with Desk.com

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In Downton Abbey times, a valet was a servant that attended to a gentleman’s every need, making sure that every aspect of his day went well from when he got up in the morning until he closed his eyes at night. Today, WP Valet tries to offer the same high level of attentiveness to its… Read more »

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