Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Customer Service, Customer Stories, Events, Using

Small business is big business at Dreamforce

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Think Dreamforce is just for big companies? Wrong! Dreamforce is for anyone that dreams big. Yesterday, at the Small & Medium Business Keynote, Salesforce showcased tools that will help small businesses scale easily as you grow, outsmart your competition, and engage customers — so you can grow faster than ever. With 89% of consumers reporting… Read more »

Customer Engagement, Customer Experience, Customer Service, Customer Stories, Events

Come see Salesforce Service Cloud1 reimagined!

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It’s ironic. You work so hard to bring your business idea to life and put the infrastructure in place to help it grow….but if it grows too fast your systems can’t keep up and you’re dead in the water. That’s something that customers never need to worry about. If your need for customization and… Read more »

Customer Engagement, Events

5 tips for startups at Dreamforce

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You spent the dough on a Dreamforce sponsorship, a huge decision for any fast growing startup. Aligning your company with’s ecosystem can deliver a huge return on investment, but it takes work. Here are five tips from a ten year Dreamforce veteran to maximize the ROI of your trip and keep your VC partners… Read more »

Customer Engagement, Customer Experience, Customer Service, Product Updates, Using

Partner Spotlight: Manage customer service and all your business apps together with the Bitium integration for

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When you’re just starting out, managing all the apps that are critical to keeping your business running can be a daunting task — especially if you don’t have dedicated IT staff and resources. And, you also need to remember multiple passwords, give new employees access to the apps they need, and keep track of app… Read more »

Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

The ‘Blowfish Effect': How you can look like a big fish in a big pond

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It’s a challenge many small businesses face. How do you take on big, well entrenched competitors and win? A great idea can only take you so far in today’s crowded landscape where companies of all sizes are vying for attention and many risk averse customers want to stay with a proven solution, even if it… Read more »

Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using

Customer spotlight: 5 reasons that great customer service is in the bag for Herschel Supply

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How does a small, Vancouver-based company with just two full time agents effectively manage customer support when it sells through 5,000+ channel partners in 50 countries?  For Herschel Supply Company, which produces high quality bags and accessories, the answer is According to Samantha Peake, Online Customer Care Representative, “ is packed with useful features… Read more »

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