Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Engagement, Customer Experience, Customer Service

6 Tips for Creating an AMAZING Self-Service Experience

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6 Tips for Creating an AMAZING Self-Service Experience from Desk One form of customer service on the rise is self-service support – a cost efficient and effective way to provide accurate product information to customers. In fact according to Forrester, 72% of customers prefer self-service to resolve their support issues over picking up the phone or sending… Read more »

Best Practices, Customer Engagement, Customer Service, Using

Three Best Practices to Writing Killer Content for your Knowledge Base

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Building an online customer support center can be challenging, especially when it comes to creating a knowledge base with up-to-date, accurate and reusable content – and in all the languages your need to serve your customers.  In customer service — as in all business matters — some of the best advice can come from other… Read more »


5 Customer Service Myths [INFOGRAPHIC]

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Customer Service Myth: Fewer calls means better service, better experience and lower costs, while more calls means more cost and lower profits. Reality: Fewer calls means fewer problems, but it also means that customers have stopped complaining because the expect a poor customer experience. If so, fewer calls can mean lower revenue as well as lower… Read more »


5 Tips for a Better Online Support Center

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Every day I have the privilege of talking to customers. I answer their how-to questions and help them if they have a problem with their account. In addition to those customer interactions, another part of my role is “speaking” to customers via our online support center, making sure it’s up-to-date and has answers that… Read more »

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