Maintain your customer service edge

The Desk.com Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.






Best Practices, Customer Engagement, Customer Service

Customer Service Issues: Four Ways to Solve a Problem Before It Happens

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Customer service issues come from a slew of sources but more and more, social media is becoming a top way to unleash your frustrations. Adding social media to a multi-channel customer service approach requires careful planning, so here are four ways to set up an effective approach to solve those customer service issues. 1. Create… Read more »


Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Customer Service Tips for Your Small Business

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As part of last year’s Dreamforce, Alex Bard, SVP and GM of Salesforce Service Cloud and Desk.com joined a panel aimed at best practices for small businesses, with a focus on customer service. Bard began by referencing both Amazon and Zappos, two brands well-known for delivering incredible customer service, with well established company cultures that place the… Read more »


Best Practices, Customer Service, Thought Leadership

Four Core Principles of Retail Customer Loyalty and Retention

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From shopping malls to individual mom-and-pop shops, one constant that remains the apple of the retail industry’s eye is customer loyalty. Retail managers and owners are looking for new ways to keep their customers happy and enticed to return to shop, from utilizing loyalty programs to offering discounts to exclusive membership benefits and more. These… Read more »


Customer Stories, Customer Stories

RJshop’s eCommerce Self-Service Support Is Music to Customers’ Ears

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RJshop moves to its own beat when it comes to customer service. This ecommerce company that sells audio equipment to professional DJs and small businesses has a strong philosophy about shopping as a “customer experience” — and believes self-serve customer service plays a pivotal role. To provide a seamless experience for customers, RJshop relies on… Read more »


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