Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Top 5 best practices for automating customer service

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Everything is automated these days from your social life to making dinner reservations, so why should customer service be any different? Automated customer service is any way of getting customer service by automated means. This can be information garnered from a website (like a company’s FAQ page) to those 800 numbers that have you pressing… Read more »

Best Practices, Customer Experience, Customer Service, Customer Stories, Thought Leadership

Retail customer spotlight: 4 ways One Kings Lane offers luxe customer service

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For luxury goods customers, exceptional customer service is always in style. These customers expect fast, personalized, multi-channel service as part of their purchase. One Kings Lane, an online marketplace that carries a spectacular collection of top-brand, designer, and vintage items, is known for its outstanding service and high levels of customer satisfaction. Here are 4… Read more »

Best Practices, Customer Experience, Customer Service, Using

How to provide kick-ass customer support: Part 1

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Welcome to our series on providing kick-ass customer support.  In this series, we’ll discuss a variety of tips, tricks, and shortcuts to make you better at providing customer support. Product Centric/Tools Theme Use The Tools Provided Providing the best support you possibly can takes more than just the willingness to do it. One of the… Read more »

Customer Experience, Customer Service, Product Updates, Using

Your crystal ball for customer actions: New Preact integration for

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What if you could predict the future? Would you change your stock portfolio? Bet big on the superbowl? Find a new girlfriend? If you’re the CEO of a fast-growing startup and your number one goal is to acquire customers and keep them happy, being able to predict their behavior after they log a customer service… Read more »

Customer Stories

Happy Memorial Day!

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Memorial Day is a day to respect and remember the sacrifices of those who served our country. It also marks the unofficial start of summer. So to celebrate today we thought we would call out some of our wonderful customers who can help you kick off the new season in style… EventBrite: Customize an event… Read more »

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