Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using

Customer spotlight: How Rdio uses to listen to customers, no matter what channel

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Gone are the days of CDs and cassette tapes for listening to your favorite tunes. There is no doubt that iTunes is probably the single biggest thing that has changed the way we buy music, but social media has taken this a step further and completely changed the way we find, listen to and share… Read more »

Customer Experience, Customer Service, Events, Thought Leadership, Using

You can totally make SXSW freakin’ awesome

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Going to SXSW? Help make it freakin’ memorable! Community voting for speaker proposals opened yesterday and runs through 11:59 pm on Friday, September 5th. Here at we’ve worked hard to put together some sessions that won’t disappoint and are sure to give you valuable lessons in building your business. You can vote for a… Read more »

Best Practices, Customer Experience, Customer Service, Thought Leadership, Using

How to provide kick-ass support part 3: Support agent key characteristics

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Tools, speed, and knowledge can only get you so far as a Support Agent.  Knowing everything about your product or service is great, but if your replies sound like they’re automated or coming from a robot, your customers are likely to be less than thrilled. In this final part of our kick-ass support series, we’ll… Read more »

Thought Leadership

How to boost up your business

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Achieving your business goals in these days has become a very difficult task. In order to make your business successful, highly motivated and productive employees are the key component. Team building activities and events can point out some strong sides of your employees’ personalities and enable you to delegate job responsibilities more equally. This can… Read more »

Customer Engagement, Customer Experience, Customer Service, Thought Leadership

4 ways to motivate your service organization for success

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It’s painful. A recent customer service fiasco has gone viral and a wonderful company’s image has been trashed in front of thousands of people. Although anyone who listens to the recording of the call would probably agree that the agent is a complete tool, many businesses are taking a step back to re-examine their own… Read more »

Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using

Customer spotlight: 3 ways Nextdoor uses awesome customer support to grow its business

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When you rely on customer advocates to promote your business, it’s critical that you keep them happy. For Nextdoor, a private social network for local communities, helping its partner/customers build successful networks means building long-term relationships and quickly resolving unique and complicated requests. Here are three ways that Nextdoor uses customer support software to… Read more »

Company Updates, Customer Experience, Customer Service, Product Updates, Using

Introducing the next generation support center, for priceless customer service through video

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If a picture is worth a thousand words, what’s a video worth? For today’s uber-connected customers, it’s priceless. Today is introducing a new Video Support Center so you can offer your customers a level of service that’s beyond price. Todays’ customers want fast access to answers any time, day or night, and they don’t… Read more »

Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

The valuable customer data you can get from your helpdesk

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Your helpdesk is a great source for customer data. Your customer success team has direct access to potential leads and customers before they buy your product, during the buying process and after the purchase. This is gold. You know what’s even better? Most of the time, it’s the customer who provides you with valuable information… Read more »

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