What could the characters of this epic fantasy drama, HBO’s Game of Thrones possibly teach us about offering awesome customer service? As it turns out, the Starks, Lannisters and all of the other characters can teach us quite a bit. Since the season 5 premiere date was just officially announced, I started to think about… Read more »
How do you increase customer satisfaction at your small business by 34%? Well, the answer is finding that right customer service app that will enable you to be fast, efficient, and agile – oh, and did I say fast? Desk.com is one of Salesforce’s products that’s uniquely designed to deliver fast, awesome customer service because… Read more »
When your whole business is built around experiences, it’s critical that every interaction is exceptional. No one knows that better than Charitybuzz, which brings together hundreds of the world’s most acclaimed celebrities, luminaries, and brands for auctions supporting nonprofits. “Every interaction that we have with celebrities, charity partners, bidders, and auction winners needs to be… Read more »
Customer service, website speed, and usability all connect back to the primary goal of a website: to reach an audience effectively with a message. The messages websites seek to convey may vary widely, but they all rely on the same marketing trends to increase brand awareness and reach a wider audience. How’s your website doing,… Read more »
This article was originally published on Entrepreneur. Picture this: It’s been a long business trip, your back is aching, and you collapse into a cramped seat for your final flight home. There’s just one last email you need to send before you can shut down your laptop and close your eyes, so when you get home… Read more »
As we close out 2014 on the Desk.com blog, it’s a great time to reflect on all the things we’ve done this year. From launching the Next Generation of Desk.com, to our “Show us your Desk” social campaign, to Lego building, flashmobbing and blowfishing at Dreamforce — it’s been a awesome year here at Desk.com…. Read more »
The holiday season can be the perfect time to tie up loose ends cross your customer service and sales systems. This can help ensure a seamless transition into a new year of productivity. Luckily, the holidays provide your organization with the perfect opportunity to contact your customers. These interactions can help you discover problematic records,… Read more »
Having an online support presence is table stakes for today’s SMBs. Nearly every business has some type of online form that customers can fill out and ask for help. For small, fast-growing businesses, being able to capture information about your customers online and use that to prioritize your agents’ time is critical to productivity. And… Read more »
Today we’re excited to announce the launch of the new Desk.com website. It showcases the same characteristics that we built into the Desk.com product: ease-of-use, streamlined design, and high performance. It was also designed to make it easy for anyone running a small businesses to optimize support to help build closer customer relationships and grow… Read more »
Does it sometimes seem like you’re always being asked to do more with less? It’s not unusual for customer service managers at growing businesses to be asked to help more customers, faster, on more channels — but without more resources. Everyone recognizes the importance of customer service, but that doesn’t always translate into more budget… Read more »
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