Learn customer support strategies from our customers, partners, and expert bloggers.

Eight surprising small-business trends

This post was originally published on the Salesforce blog. If you’ve ever been led or worked for a startup or small business, you probably won’t be surprised to learn that most small-business principals expect their companies to grow this year. This may seem obvious; you don’t exactly start a business expecting to fail. But entrepreneurs… Read more »

Four ways to bake support into your experience

Imagine this: You’re having trouble with an app, but to get help you have to close what you are doing, open your email, send a message, and then wait for someone to get back to you. If you’re like most people, you don’t like to go to a separate site or experience when you need… Read more »

Salesforce brings into the embedded productivity era

Only days after introducing the ability for enterprises to embed its popular support delivery service into their mobile applications, Inc. hopes to extend the same benefits to customers of the slimmed-down edition for small- and medium-sized businesses. Except, that is, the other way around. The update to brings the option to  embed partner-developed… Read more »

Three ways to connect with at Dreamforce ‘15

That’s right, it’s that time of year when there’s just one thing on your mind if you’re in the Salesforce ecosystem: Dreamforce. The countdown to Dreamforce ’15 is on and the team is gearing up for a spectacular four days. For all the startups and fast-growing businesses attending who love amazing customer service — we want… Read more »

Small Business Spotlight: How Sticker Mule differentiates its business with awesome customer service

Some of today’s most successful startups are taking on traditional industries by offering better customer experiences.  Just look at Luxe, Munchery, and Hotel Tonight. While car service, travel booking, and food delivery aren’t new offerings, these startups have faster, more convenient offerings and high quality experiences that are a big hit with consumers. Another company… Read more »

Lessons learned from “Project: Day in the Life”

Picture this. You’re a small business or startup that has planned and planned and planned and finally you have an amazing customer service or sales process. You can’t wait to implement this new process and start getting customer feedback like, “Your support representative was so quick!,” or “Your sales representative was extremely informative!” and especially,… Read more »

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