Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.


5 Customer Service Myths [INFOGRAPHIC]

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Customer Service Myth: Fewer calls means better service, better experience and lower costs, while more calls means more cost and lower profits. Reality: Fewer calls means fewer problems, but it also means that customers have stopped complaining because the expect a poor customer experience. If so, fewer calls can mean lower revenue as well as lower… Read more »


5 Tips for a Better Online Support Center

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Every day I have the privilege of talking to customers. I answer their how-to questions and help them if they have a problem with their account. In addition to those customer interactions, another part of my role is “speaking” to customers via our online support center, making sure it’s up-to-date and has answers that… Read more »

Best Practices, Customer Engagement, Customer Service

Customer Service Issues: Four Ways to Solve a Problem Before It Happens

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Customer service issues come from a slew of sources but more and more, social media is becoming a top way to unleash your frustrations. Adding social media to a multi-channel customer service approach requires careful planning, so here are four ways to set up an effective approach to solve those customer service issues. 1. Create… Read more »

Best Practices, Customer Engagement, Customer Experience, Customer Service, Thought Leadership

Customer Service Tips for Your Small Business

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As part of last year’s Dreamforce, Alex Bard, SVP and GM of Salesforce Service Cloud and joined a panel aimed at best practices for small businesses, with a focus on customer service. Bard began by referencing both Amazon and Zappos, two brands well-known for delivering incredible customer service, with well established company cultures that place the… Read more »

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