Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Customer Engagement, Customer Experience, Customer Service, Product Updates, Using helps Android users take care of business

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Small companies can’t afford to leave their business behind when they’re on the road. Now Android users can offer fast, awesome customer service from anywhere with the Android app. You can stay on top of customer issues, collaborate with your team, and track and quickly respond to cases. It’s that easy and it’s always… Read more »

Best Practices, Customer Engagement, Customer Service

Your secret resource to get a better product: Customer service

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Today’s small businesses know that agility is the name of the game. With the popularity of the Lean Startup methodology, entrepreneurs no longer launch fully built-out products with the hope that customers will use them. Instead, they “ship” the minimum viable product (MVP), a barebones version that gets the insights they need to iterate and deliver… Read more »

Customer Engagement, Customer Experience, Customer Service

5 strategies for not making customer service hard for your customers

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Customer service doesn’t have to be an oxymoron. In fact, what if you were so proactive with your service that you were able to delight customers before they could even become disappointed? Or, when they do become disappointed, if you could react so quickly and effectively that you can delight them straight away? Before we talk about… Read more »

Customer Engagement, Customer Service, Integration, Product Updates, Using

Supercharge with real-time social insights

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These days it’s not just enough to know your customers’ name, past purchases, and where they live. You need to also know their social connectedness and digital influence level. Are they on Facebook? How many Twitter followers do they have? We’ve all heard about a recent customer service fiasco that went viral and tarnished a… Read more »

Company Updates, Customer Engagement, Customer Experience, Customer Service, Events

Join Desk @ Dreamforce 2014

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October 13-16, 2014 | San Francisco, CA Register today using the discount code D14DSK100 to receive $100 off. Dreamforce is much more than your typical user conference — it’s four high-energy days of innovation, fun, and giving back.. will be bringing our A-game with networking hubs, one-on-one training opps, breakout sessions, interactive demos, in-depth discussions,… Read more »

Best Practices, Customer Engagement, Customer Experience, Customer Service, Customer Stories, Using

Customer spotlight: How Rdio uses to listen to customers, no matter what channel

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Gone are the days of CDs and cassette tapes for listening to your favorite tunes. There is no doubt that iTunes is probably the single biggest thing that has changed the way we buy music, but social media has taken this a step further and completely changed the way we find, listen to and share… Read more »

Customer Experience, Customer Service, Events, Thought Leadership, Using

You can totally make SXSW freakin’ awesome

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Going to SXSW? Help make it freakin’ memorable! Community voting for speaker proposals opened yesterday and runs through 11:59 pm on Friday, September 5th. Here at we’ve worked hard to put together some sessions that won’t disappoint and are sure to give you valuable lessons in building your business. You can vote for a… Read more »

Best Practices, Customer Experience, Customer Service, Thought Leadership, Using

How to provide kick-ass support part 3: Support agent key characteristics

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Tools, speed, and knowledge can only get you so far as a Support Agent.  Knowing everything about your product or service is great, but if your replies sound like they’re automated or coming from a robot, your customers are likely to be less than thrilled. In this final part of our kick-ass support series, we’ll… Read more »

Thought Leadership

How to boost up your business

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Achieving your business goals in these days has become a very difficult task. In order to make your business successful, highly motivated and productive employees are the key component. Team building activities and events can point out some strong sides of your employees’ personalities and enable you to delegate job responsibilities more equally. This can… Read more »

Customer Engagement, Customer Experience, Customer Service, Thought Leadership

4 ways to motivate your service organization for success

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It’s painful. A recent customer service fiasco has gone viral and a wonderful company’s image has been trashed in front of thousands of people. Although anyone who listens to the recording of the call would probably agree that the agent is a complete tool, many businesses are taking a step back to re-examine their own… Read more »

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