This post was originally published on the Salesforce blog. If you’ve ever been led or worked for a startup or small business, you probably won’t be surprised to learn that most small-business principals expect their companies to grow this year. This may seem obvious; you don’t exactly start a business expecting to fail. But entrepreneurs… Read more »
Imagine this: You’re having trouble with an app, but to get help you have to close what you are doing, open your email, send a message, and then wait for someone to get back to you. If you’re like most people, you don’t like to go to a separate site or experience when you need… Read more »
Only days after introducing the ability for enterprises to embed its popular support delivery service into their mobile applications, Saleforce.com Inc. hopes to extend the same benefits to customers of the slimmed-down edition for small- and medium-sized businesses. Except, that is, the other way around. The update to Desk.com brings the option to embed partner-developed… Read more »
As a startup or small business, one of the quickest and easiest ways to help customers is by offering an online support center where they can find answers to questions on their own. If done right, a great support center is packed with useful information and can also be a seamless extension of your brand…. Read more »
That’s right, it’s that time of year when there’s just one thing on your mind if you’re in the Salesforce ecosystem: Dreamforce. The countdown to Dreamforce ’15 is on and the Desk.com team is gearing up for a spectacular four days. For all the startups and fast-growing businesses attending who love amazing customer service — we want… Read more »
Some of today’s most successful startups are taking on traditional industries by offering better customer experiences. Just look at Luxe, Munchery, and Hotel Tonight. While car service, travel booking, and food delivery aren’t new offerings, these startups have faster, more convenient offerings and high quality experiences that are a big hit with consumers. Another company… Read more »
Everyone keeps telling you that social media is the key to digital marketing, but the truth is, your digital marketing scheme is worth nothing without engaged customers. It may seem like you’re doing everything right, but if you aren’t gaining social shares, comments, and feedback, there’s something wrong. Here are six reasons that could explain… Read more »
Picture this. You’re a small business or startup that has planned and planned and planned and finally you have an amazing customer service or sales process. You can’t wait to implement this new process and start getting customer feedback like, “Your support representative was so quick!,” or “Your sales representative was extremely informative!” and especially,… Read more »
Has this ever happened to you? You’ve been having trouble with a company’s product and exchanging emails with a support agent, but you still can’t get it to work. And suddenly you get an email or phone call from a rep who wants to sell you an add-on or upgrade. Are they kidding? Could you… Read more »
As you start scaling your small business, support often takes a back burner to other aspects such as marketing and new customer acquisition. However, by starting with a few key investments in your support strategy, you can ensure that customer service at your growing company will also scale with minimal resources. Here are three things… Read more »
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