Last week we hosted our “Best Practices: Build, Optimize, and Scale a World-Class Knowledge Base” webinar and had a ton of great engagement from the audience. I want to make sure we spread the knowledge and capture all the great tips and tricks that David, our guest speaker, presented. David is the only technical writer… Read more »
As a kid, I always looked forward to Valentine’s Day. At school, giving and receiving Valentines from classmates and friends (not to mention all that candy) was something I truly loved. As I got older, I was a little dismayed that the Valentine card swapping tradition is mostly celebrated by elementary school kids. But now… Read more »
With Valentine’s Day coming up, we wanted to show you a little love by sharing a few ideas to help you celebrate. And of course we wanted to show our customers a little love too so everything is delivered by Desk.com customers. Order your favorite wine from Club W: Club W is a global winery… Read more »
Pretty much every company has a product roadmap — a plan for future releases and features, targeted markets, and delivery dates. Why not a customer service roadmap too? After all, in today’s world, your product is only as good as the service you back it with. You should put just as much thought into how… Read more »
FACT: Even in today’s uber-connected world of social media and connected devices, 61% of customers still prefer to pick up a phone and call a company for support. FACT: If you aren’t there to answer when your customers call, you’re losing out on a chance to build a relationship and foster brand loyalty. FACT: With… Read more »
When you’re trying to grow a small business, your writing style may seem like the last thing you need to worry about. Who has time to worry about a blog post when you need to make payroll and get your product out the door? Make time! If you’re a startup with a small budget you… Read more »
Customer service teams are expected to provide service that is more personalized, smarter and faster than ever before to satisfy their modern customer. The challenge is in not only meeting these expectations, but continuously exceeding them. In order to tackle the challenges, customer service teams need the best technology at their fingertips — like the… Read more »
Today we’re super excited to announce that Desk.com is now a part of the Salesforce Partner Program. If you’re already one of Salesforce’s awesome partners, you can become even awesomer by earning Desk.com Preferred Partner status. So giddy up! To become a Desk.com Preferred Partner, go to our page in the Salesforce Partner community here…. Read more »
One of the most valuable things about a customer support solution is that it can give you actionable data. Who wouldn’t want to make better decisions? Udemy, a leading online education marketplace is all about learning, so using information from Desk.com to improve their business is a no brainer. Here’s how they do it: Track… Read more »
I wear two hats in life. I’m the VP of Customer Experience at Desk.com and I’m also the mother of two children, aged 13 and 9. Recently, while obsessively trying to identify the ‘secret sauce’ that makes someone a customer service fundamentalist I realized that many of the values that I try to share as… Read more »
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