Learn customer support strategies from our customers, partners, and expert bloggers.

Will you be our Valentine?

As a kid, I always looked forward to Valentine’s Day. At school, giving and receiving Valentines from classmates and friends (not to mention all that candy) was something I truly loved. As I got older, I was a little dismayed that the Valentine card swapping tradition is mostly celebrated by elementary school kids. But now… Read more »

We heart our customers and YOU

With Valentine’s Day coming up, we wanted to show you a little love by sharing a few ideas to help you celebrate. And of course we wanted to show our customers a little love too so everything is delivered by customers. Order your favorite wine from Club W: Club W is a global winery… Read more »

Ten quick tips for effective business writing

When you’re trying to grow a small business, your writing style may seem like the last thing you need to worry about. Who has time to worry about a blog post when you need to make payroll and get your product out the door?  Make time!  If you’re a startup with a small budget you… Read more »

“How the Smart Agent Console Can Transform Your Customer Service”: A New Salesforce e-book

Customer service teams are expected to provide service that is more personalized, smarter and faster than ever before to satisfy their modern customer. The challenge is in not only meeting these expectations, but continuously exceeding them. In order to tackle the challenges, customer service teams need the best technology at their fingertips — like the… Read more »

Howdy, partners! has joined the Salesforce Partner Program

Today we’re super excited to announce that is now a part of the Salesforce Partner Program. If you’re already one of Salesforce’s awesome partners, you can become even awesomer by earning Preferred Partner status. So giddy up! To become a Preferred Partner, go to our page in the Salesforce Partner community here…. Read more »

Getting the most out of support data is a no brainer for Udemy

One of the most valuable things about a customer support solution is that it can give you actionable data. Who wouldn’t want to make better decisions? Udemy, a leading online education marketplace is all about learning, so using information from to improve their business is a no brainer. Here’s how they do it: Track… Read more »

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