Learn customer support strategies from our customers, partners, and expert bloggers.

8 Traits of Highly Successful Entrepreneurs

Entrepreneurs don’t become successful by accident — it takes extreme dedication and hard work. Understanding what traits highly successful entrepreneurs possess will help you identify what is required to achieve your goals. Here are eight traits that will help you become a successful entrepreneur. 1) They understand what is happening in their business at all times…. Read more »

Customer Spotlight: How 212 Staffing Used Stellar Customer Service to Triumph Over An Industry Reputation

Overcoming an industry reputation is a tall order for any business. 212 Staffing wants to challenge the idea that the good customer service in the recruiting industry is an oxymoron. We spoke with Richard Eib, Founder and Managing Consultant, US, about simplifying the recruiting process and using technology to ensure that no one falls through… Read more »

How to help your customers make purchase decisions

While many new startups and small companies just want the opportunity to get potential customers through their doors or onto their new website, this isn’t the end game. Once you have them engaged, you have to close the sale. You must be able to influence their purchase decisions and turn them from a browser into… Read more »

Customer service observations from the chicken farm

My mother-in-law decided to start her own breed of chickens, and we helped her out in her pursuit of the “Victoria” breed. They were a combination of Australorp, Americanos, Delaware and a little bit of Jungle fowl thrown in for good measure. It all started from a single rooster that was given to her and… Read more »

8 tactics to onboard & engage new customers

Customers that have great early experiences are much more likely to be loyal than those who have a hard time onboarding, or worse, never really engage with your products and services. Some organizations delight customers from the first moment: Uber can have a car in front of your door within minutes of entering your email… Read more »

Get lucky with at SXSW 2015

For the first time ever, will be at SXSW this year, and we have lots to share with you on making your small business succeed. We’ll be hosting a giant St. Patrick’s Day-themed party at Maggie Mae’s on Sunday, March 15th! In addition to the Texas-style barbecue we’ll be serving at the event, we’ll… Read more »

Spicing up your email signature

Looking for a new way to spice up support emails to customers? Look no further than your email signature! In the first part of the email signature DIY series (yes there will be more!), you’ll learn how to use basic html to add images, logos and even change the font styles. Let’s get started! In… Read more »

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