Happy Valentine’s Day from Desk.com! It’s a day to celebrate love and show your appreciation to the people that matter the most. This is just as true for personal relationships as it is for businesses. Customers are the lifeblood of any successful business relationship, and if you don’t stop to smell the roses they’re simply… Read more »
We’re always on the look out for ways you and your support team can be more productive using Desk.com. That’s why we worked with our friends at Do.com, the powerful online and task management tool, to create an integration that allows you to bring your support and project management tools together. This means you can… Read more »
Think back to the last time you called customer service. Usually you call because something’s gone wrong, you don’t understand what has happened, or you do understand exactly what’s gone wrong and you are not happy. When your issue was solved, how did you feel? Did the process end with your anger diffused, your problem… Read more »
One of the best ways to use social media and customer service is to listen to your customers. Treat each piece of information as a gift, because that’s exactly what it is. You’re getting valuable insight straight from the people who matter most – your customers. Avoid A Crisis You can avoid a crisis by… Read more »
You’ve been asking for it, and it’s finally here! With our latest product release, we’ve added the ability to permanently delete cases from your system! Get rid of spam, delete those test cases, and generally clean up your system so you can deliver the most efficient customer service yet with Desk.com. So, how does it… Read more »
Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is part of a series he’s shared with Desk.com from his upcoming book TOUCHPOiNT Power. To serve your customers well, you have to find out if your departments actually function together or if their relationships are more dysfunctional than those… Read more »
A core component of any support role is the ability to distill customer communications into informative and actionable information for the rest of your company. Unfortunately, it’s been my experience that this type of information is profoundly underused when it comes to allocating engineering resources in the software development vertical — particularly when it comes… Read more »
You’ve already got the “secret” weapon for new customer acquisition — it’s called customer service. But your customer service team is now treading in what used to be marketing territory, because of the explosion of social media. Customer care is your new brand and marketing differentiator. Social networks have radically changed the customer life cycle… Read more »
As Desk.com continues to add more and more functionality to help our customers deliver the best possible customer service, sometimes the options can becomes overwhelming. For example, when you want to capture information about your cases and your customers, Desk.com gives you two ways to do this: Custom Fields and Labels. But what’s the best… Read more »
Editor’s Note: Desk.com’s VP of Sales Jeremy Kmet often speaks to companies looking for a scalable way to support their customers before and after the sales process. We wanted to share a recent talk he gave to a packed house at Dreamforce this year where he shared some intriguing facts from our customers and lessons… Read more »
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