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Partner spotlight: support inside your gmail inbox

It’s no longer enough for fast-growing companies to just to provide customer support on every channel — social media, phone, email, chat, you name it. Customers now expect to get excellent service, on the channels they choose, any time they choose. But, while the explosion of mobile and social media is a big reason for these new customer expectations, the tried and true way that customers primarily rely on to communicate with companies is still email. In fact, customers report that 69% of their communication is still via email.

New Integration: Cirrus Insight

Now, customers have a way to create and manage their cases from within their Gmail inbox with a new integration from Cirrus Insight. As the #1 app for integrating Gmail and Google apps with Salesforce, Cirrus Insight has extended that functionality to users to help streamline support workflows from within the popular Gmail interface.

With the new integration, support agents can now perform a number of actions within in a matter of clicks, and without ever leaving their Gmail inbox, including:

  • Create new cases
  • Check on case status
  • Automatically save emails related to the case into

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Check out more on the Cirrus Insight integration for today on our apps page:

You can also check out this video which walks you through how to integrate Desk with Cirrus Insight.

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