Tonight’s release includes a few changes you’ve asked for since we launched Desk.com and several bug fixes. We hope you’ll continue to let us know how we can improve and help you be even more productive. Improved case spacing for … Continue reading →

Tonight, we have finalized the Desk.com launch by changing the Assistly.com web addresses to Desk.com.  There are no immediate changes, and your Assistly.com addresses will redirect for at least 6 months.  For details of the changes, please see the “What’s … Continue reading →

When we rolled out the new Desk.com platform on January 31st, we did not change the web addresses for our customer systems as we wanted minimize the impact on your operations.  This weekend, we will be finalizing the Desk.com roll-out … Continue reading →

The Desk.com Mobile Agent can now be accessed by Flex Agents making it possible to deliver whole company support from anywhere by anyone.   Mobile flex usage works the same as desktop flex usage. Flex users access the mobile agent at http://yoursite.assistly.com/mobile.  For … Continue reading →

Last night we implemented a temporary patch to manage a Facebook API issue.  The issue has caused intermittent problems retrieving Facebook conversations.  As a temporary solution, we’ve implemented a fix to continuously monitor posts during the last seven days and … Continue reading →

  Update – January 15, 11:07PM : This update was successfully re-applied.  Thanks for your patience.   Update – January 13, 12:07AM : We identified an Issue with the January 12th update and have had to revert the changes.  We … Continue reading →

Thursday night, we will be making a few simple changes to our Email Reply templates – these are the templates that style the information you send back to your customers using Assistly. What’s Changing We’ve improved the design of these … Continue reading →

Our latest Assistly release includes support for Textile, a lightweight markup language that allows Agents to preview and send HTML-formatted information back to customers without having to hand-code HTML in their responses. How do I turn on Textile? To enable … Continue reading →

In early January, we will be rolling out a major infrastructure upgrade to our database that brings you a faster and more reliable Assistly experience. Here are the details. When:           Saturday, January 7th, 2012   … Continue reading →

Assistly strives to support all modern browsers and keep pace with the latest upgrades provided by the major browser providers: namely, Google’s Chrome, Mozilla’s Firefox, Apple’s Safari, and Microsoft’s Internet Explorer. We wanted to take a minute to share our Browser … Continue reading →