Tonight’s Assistly update takes the third step in our ongoing efforts to improve availability and reliability on our Customer Portal sites. The first step was to separate the Knowledge Base Search onto its own search cluster to protect it from … Continue reading →

In our latest Assistly release, we’ve added to the capabilities of the Twitter channel to make it easer for you to find signal in a noisy twitter stream.  With the new options you can now limit the tweets that are … Continue reading →

This post addresses the service interruptions Assistly experienced on November 9-11. We want our customers to have detailed information about what we are doing to restore their service. (For additional background, please refer to: No Excuses and Detailed Background on Service Interruption). … Continue reading →

This post addresses the service interruptions Assistly experienced on November 9-11. We want our customers to have detailed information about what we are doing to restore their service. (For additional background, please refer to: No Excuses and Detailed Background on Service Interruption). … Continue reading →

Last week we started testing a new status page at status.assistly.com. We received a lot of great feedback on our status page (thank you!), not all of it good. Not discouraged, we went back to the drawing board and today … Continue reading →

This post addresses the service interruptions Assistly experienced on November 9-11. We want our customers to have detailed information about what we are doing to restore their service. (For additional background, please refer to: No Excuses and Detailed Background on Service Interruption). … Continue reading →

This post addresses the service interruptions Assistly experienced on November 9-11. We want our customers to have detailed information about what we are doing to restore their service. (For additional background, please refer to: No Excuses and Detailed Background on Service Interruption). … Continue reading →

This post addresses the service interruptions Assistly experienced on November 9-11. We want our customers to have detailed information about what we are doing to restore their service. (For additional background, please refer to: No Excuses and Detailed Background on Service Interruption). … Continue reading →

This post addresses the service interruptions Assistly experienced on November 9-11. We want our customers to have detailed information about what we are doing to restore their service. (For additional background, please refer to: No Excuses and Detailed Background on … Continue reading →

This post addresses the sequence of events that led to Assistly’s service interruptions on November 9-11, and how our team responded. We want our customers to have detailed information about how we addressed this crisis and the steps we have … Continue reading →