Desk

For small to medium businesses (SMBs), performing sales and marketing while providing attentive customer service often means stretching a narrow, if not nonexistent, budget to its limits. More recently, social media has proved to be a valuable – and affordable – tool to improve customer relations when used intelligently. More customers can be engaged more directly, instantly, and personally through Web social platforms than has ever been possible using older forms of media. But putting the power of social media to work requires internal changes to the companies staffing and skill sets. The company itself may need to undergo cultural shifts to adapt to new scales of customer interaction and technical adaptation, and remain agile as the web continues to change. In this webinar by Social Media Today, sponsored by Desk.com, a panel composed of industry leaders and influencers covered the following topics: