This post addresses the service interruptions Assistly experienced on November 9-11. We want our customers to have detailed information about what we are doing to restore their service. (For additional background, please refer to: No Excuses and Detailed Background on Service Interruption).

Here is the update as of Sunday evening 11/20/11:

Assistly had another solid weekend of service availability, and we anticipate another week of increasing stability and reliability.

For many of you, this will be a short work week going into a long weekend. With Thanksgiving on Thursday, it’s likely you’re travel starts on Wednesday followed by a day of feasting that rolls into three more days of relaxation, recovery and, of course, copious amounts of football.

But for others, such as those Assistly customers who run e-commerce businesses, this is the calm before the storm. This Friday, the Friday after Thanksgiving, is the largest shopping day of the year (200 million shoppers) and if past years are any indication of trend, more of them than ever will be shopping online. For e-commerce companies, this week marks the pivotal entry into the holiday selling season.

At Assistly, we know how much e-commerce companies depend on great customer service to set themselves apart in the marketplace, and we are working double-overtime to make sure we have your back.

This week we will be deploying more stability enhancements, but we will be doing them with a very careful eye towards the high-volume weekend. We will push most of our changes out as early in the week as possible and use those extra days to test and prepare.

We’re excited for the holidays to start, and we’re betting on a great selling season for Assistly’s e-commerce companies. Our entire team will be high alert going into Friday and we will be doing everything in our power to help you wow your customers with great service.