This article was originally published on Entrepreneur. Picture this: It’s been a long business trip, your back is aching, and you collapse into a cramped seat for your final flight home. There’s just one last email you need to send before you can shut down your laptop and close your eyes, so when you get home… Read more »
The holidays are upon us. If your business is being impacted by the seasonal rush you might be amping up your staff with your go-to holiday speech, “Let’s do the best we can to just get through this!” While there is some truth to this statement – your team should bring their A-game during the… Read more »
Have you ever called a business with a problem and spoken to a well-meaning, pleasant customer service agent who can do nothing to help you? You end up liking the employee, but despising the business. Know the Difference between Customer Service and Customer Satisfaction Often businesses believe they can hire friendly customer service agents and… Read more »
The importance of customer satisfaction can have a major impact on your business, and if you don’t start paying attention you’ll lose an opportunity to make a customer happy. To have an impact, your business has to find other ways to connect with people to inspire an emotional charged interaction.