Have you ever called a business with a problem and spoken to a well-meaning, pleasant customer service agent who can do nothing to help you? You end up liking the employee, but despising the business. Know the Difference between Customer Service and Customer Satisfaction Often businesses believe they can hire friendly customer service agents and… Read more »
Posts Tagged: Customer satisfaction
The importance of customer satisfaction can have a major impact on your business, and if you don’t start paying attention you’ll lose an opportunity to make a customer happy. To have an impact, your business has to find other ways to connect with people to inspire an emotional charged interaction.