Maintain your customer service edge

The Blog is a storehouse of support guru best practices, infographics, and social media strategies that you can use to perfect your brand of hero-quality customer service.

Posts Tagged: Customer satisfaction

Customer Satisfaction and What it Means to Your Business

Have you ever called a business with a problem and spoken to a well-meaning, pleasant customer service agent who can do nothing to help you? You end up liking the employee, but despising the business. Know the Difference between Customer Service and Customer Satisfaction Often businesses believe they can hire friendly customer service agents and… Read more »

The Importance of Customer Satisfaction

The importance of customer satisfaction can have a major impact on your business, and if you don’t start paying attention you’ll lose an opportunity to make a customer happy. To have an impact, your business has to find other ways to connect with people to inspire an emotional charged interaction.

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